Don Jacobs Toyota

Back in January I found a car at Don Jacobs Toyota in Milwaukee, WI. I have several emails where Ron Huber described the car. Six weeks later, my car was in the shop and I found that the brakes were no Milwaukee, WI. I have several emails where Ron Huber described the car. Six weeks later, my car was in the shop and I found that the brakes were not new as Ron had said. Ron rarely responded to email, only if I attached someone else's name to the email. After 2 weeks of asking him to verify the condition of the car and proof of new brakes he said that he'd cover the brakes at $30...my friend who's a mechanic said you can't even get brakes at cost for $30! The ones put on were $48 and those were only cheap Napa parts. It's been another 2 weeks, I only live an hour or so away and I still haven't received the check or replies to the emails I've sent asking if and when the check was sent. TERRIBLE customer service. Actually it was great at first. He continued to email details for a whole day and it sounded like a good enough deal to go check out and get. After the sale though, so difficult to get him to respond. He said he didn't typically do business over email. Now I know why. I have his "promises" in writing. More

Waited around a LONG time just to buy a car I told them I already wanted. Then when I took it back because the fluids were dirty they checked it and told me there was nothing they could do without a charge. already wanted. Then when I took it back because the fluids were dirty they checked it and told me there was nothing they could do without a charge. bought warranty but of course nothing was covered. Sold me this car with a burned out bulb in the drive shaft that I had to pay for. Won't go back for service, especially since it's a subaru. Overall it was not a positive interaction but I needed a car. I love the car, though. More

I brought in a (in warranty) Tacoma because of a drive shaft clunk . In demonstrating the noise to a mechanic , he accused me of abusing the vehicle . Because the noise could not be duplicated , they deci shaft clunk . In demonstrating the noise to a mechanic , he accused me of abusing the vehicle . Because the noise could not be duplicated , they decided nothing was wrong , without checking underneath for loose or missing drive shaft bolts , loose wheel nuts etc . The mechanic and the service adviser (Mark Bahr) were both rude and disrespectful . More

After a fire we were told to take our 2009 Scion with 7,000 miles to this dealership for body work. The fire damage was on the driver's side of the car. Not only did they do a sloppy job on the fire dama 7,000 miles to this dealership for body work. The fire damage was on the driver's side of the car. Not only did they do a sloppy job on the fire damage, but when we went to pick up the car, it was full of scratches that were not on it before. We were told that that's what happens when you have 7,000 miles on a car. They accused us of coming in with all of these scratches and trying to have them fixed at the insurance company's expense. This couldn't be farther from the truth. This was a car that we take pride in ownership of. We were also told that all of the cars on the lot have at least 100 scratches on them - makes you want to go out and buy a new car at this dealership - doesn't it! The body shop manager was rude and this experience has been a nightmare. The scratches and dents are unacceptable but we seem to have no recourse. The longer they have our vehicle, the worse the damage gets. More

Went to dealer to test drive and purchase a 2008 Toyota Camry. The first person was helpful and unfortunatly because we emailed someone they directed us to someone else. We had the WORST salesperson ever!! Camry. The first person was helpful and unfortunatly because we emailed someone they directed us to someone else. We had the WORST salesperson ever!!! We scheduled an appointment to meet the internet salesperson and waited a total of 2 hours while he attended to 2 other couples/families interested in buying. He finally sat down and started talking to us about price. At that point we asked if the price was negotiable the person spoke to us as if we did something wrong. He kept pushing "FREE" oil changes as the reason price could not be changed. I would not recommend anyone to ever waste their time going there. More

Went to buy a Toyota Sienna. This dealership has by far the worst sales people. When I asked if the price could be reduced, it seemed like I cursed the guy or something. To make story short when I said "I the worst sales people. When I asked if the price could be reduced, it seemed like I cursed the guy or something. To make story short when I said "I made a mistake visiting your dealership" while I was leaving, I was told "you bet you did make a mistake" More

Eric was professional and easy to work with. He kept every promise he made to my wife and I. His pricing was by far the lowest in town. Exceptional dealership. every promise he made to my wife and I. His pricing was by far the lowest in town. Exceptional dealership. More