Don Mealey Chevrolet

This was the worst experience I have ever had with a dealership. Don Mealey Chevrolet had my car from August 26 through September 25, yet I did not receive a diagnosis until September 8. Despite making dealership. Don Mealey Chevrolet had my car from August 26 through September 25, yet I did not receive a diagnosis until September 8. Despite making an appointment, I learned that my car would simply sit in line until a technician became available. Meanwhile, I had to pay for a rental car. Throughout the process, I received conflicting information about the repairs, completion date, and communication with my insurance company. I repeatedly had to chase people down for updates, and promised callbacks rarely happened. I eventually had to involve Chevrolet corporate just to get answers, and even corporate struggled to get a response from the dealership. When I dropped off my car, I specifically told them a headlight was out and was assured it would be fixed. When I picked up my car, they claimed everything had been tested and was working properly. I got home and discovered the headlight had never been fixed. They admitted the technician had forgotten it. They also returned my car with extremely low tire pressure, which caused the tire-pressure warning light to come on. After asking me what they could do to improve my experience, they agreed to have me bring the car back. I made an appointment and was told the work would be done that day. Instead, they wanted to charge me over $300 for another diagnostic fee to investigate the headlight and tire-pressure warning light. When I declined that charge, they simply left my car untouched without informing me. When I followed up, I was told the technician had left and I would have to leave my car there until Monday or Tuesday, or risk going to the bottom of the line again. I ultimately took my car elsewhere. The lack of communication, failure to complete promised repairs, and attempt to charge additional diagnostic fees after keeping my car for a month were unacceptable. I would not recommend this dealership to anyone. I will never return. More

Gerson is phenomenal! He truly provides an experience from start to finish for the customer and always goes above and beyond. He truly provides an experience from start to finish for the customer and always goes above and beyond. More

Gabby was extremely helpful and offered great advice for the service needs of my vehicle. She needs a 6 out of 5 rating. Thank you Gabby, also I would add the same rating to the technician who worked on m the service needs of my vehicle. She needs a 6 out of 5 rating. Thank you Gabby, also I would add the same rating to the technician who worked on my car. Very satisfied and the job was completed much faster than I expected. Thank you. More

Gerson was so helpful and attentive when I brought my vehicle in for a service. He was quick to get me checked in, and even though I did not have an appt, my car was done in less than 1 hour! He even fol vehicle in for a service. He was quick to get me checked in, and even though I did not have an appt, my car was done in less than 1 hour! He even followed through to let me know at the end that my car is completed. Great customer service everytime I am in Don Mealey. More

I highly recommend Gabby for her exceptional service and communication skills as a Service Advisor. Her dedication to the Chevrolet brand and commitment to customer satisfaction is truly inspiring. Gabby communication skills as a Service Advisor. Her dedication to the Chevrolet brand and commitment to customer satisfaction is truly inspiring. Gabby pairs her in-depth technical knowledge with a professional, friendly demeanor that builds immediate trust. This approach serves the dealership exceptionally well; hopefully Don Mealey, the dealership owner, takes notice. Furthermore, Gabby takes the time to listen thoroughly and in turn provides honest advice. Most notably, she respects the customer’s intent without resorting to high-pressure sales tactics or unnecessary up-selling. It is refreshing to interact with a service professional who prioritizes integrity and clear communication. Gabby is a significant asset to the dealership and a model of what excellent service should look like. More

My purchasing and service experience has been awesome. People and facility are top notch. The follow up and scheduling was well organized People and facility are top notch. The follow up and scheduling was well organized More

Great service and great service personnel especially Luis Lopez. He is professional, courteous and a super technician. Lopez. He is professional, courteous and a super technician. More

“I had a great experience working with Gerson Ostos at Don Mealey Chevrolet. From the moment I dropped off my car, he was professional, courteous, and took the time to clearly explain what needed to be do Don Mealey Chevrolet. From the moment I dropped off my car, he was professional, courteous, and took the time to clearly explain what needed to be done and why. He kept me updated throughout the process and never made me feel pressured. My car was ready when promised, and the whole experience was stress-free. It’s rare to find a service advisor who genuinely makes you feel like a valued customer. More

Fearsome was very knowledgeable and helpful . He took the time to explain what service or services my vehicle needed He took the time to explain what service or services my vehicle needed More