Don Mealey Chevrolet

I made an appointment to have my transmission checked for a shudder when excellerating. When I made the appointment I stated I would have to wait with vehicle. When I arrived f my appointment I was informed a shudder when excellerating. When I made the appointment I stated I would have to wait with vehicle. When I arrived f my appointment I was informed that there was no guarantee it would be seen today. I told the representative that I put down that I would have to stay as I had no other option. She stated that I could wait if I wanted but there was no guarantee it would be seen today. The representative seemed to not care that I was being inconvenienced. This should have been explained to me when I made the appointment, not after I had driven 45 minutes to my scheduled appointment. I will not be using your service department anymore as I have many times in the past. I bought this vehicle new from you but I’m sure my next new vehicle will be purchased elsewhere. More

We were on vacation had to have truck towed to dealership, they got us seen quickly, rental car, and was able to get truck diagnosed quickly. Also was able to get most of it covered through warran dealership, they got us seen quickly, rental car, and was able to get truck diagnosed quickly. Also was able to get most of it covered through warranty! Super friendly, super polite and made a bad day turnout so much better than expected! More

It got very ugly at Don Mealey this afternoon, see my review below. I am so pissed still. Grant was really great, he laid out my deal with thought and accuracy . He was courteous and very Knowledgeab review below. I am so pissed still. Grant was really great, he laid out my deal with thought and accuracy . He was courteous and very Knowledgeable. Grant also took his time in explaining and showing all the car features once the sale was finalized. Grant, I consider is a major asset to Don Mealey Car Dealership in Clermont. Above was my review back in May 2024 and I gave Don Mealey a 4 star review. I had purchased a brand new 2024 Corvette C2 and 2 weeks later I purchased in a all cash acquisition, a used 2018 Equinox with 49,000 miles on it. Wow what a year does to my opinion of Don Mealey, 3 weeks ago my transmission blew on my Vette, all covered under warranty, in shop for 2 weeks due to only one technician that knows how to repair it and apparently there were 2 other Vettes in front of me with the same issue. However my Equinox has had issues from automatic front driver window malfunction issues, rear window wiper malfunction malfunction and tire sensor issues. Took the Equinox to fix issues back in December of 2024, only the rear wipers were completely fixed, the others remained unrepaired. Today I went in for oil change for my Equinox and mentioned that the tire sensor still lit up on the dashboard. Rachel told me it would be $198 to repair, I was not happy that it was not covered so she directed me to John Fletcher, Operations Manager, what a stressful time that was. He basically told me that the car is not under warranty and that they fixed it once back in December for free but this time it will cost me. He was the rudest guy I ever met and not only condescending but also unqualified to lead a service dept. The big issue is that I do not drive either car that much, Vette has 3500 miles (0 when purchased) on it and the Equinox has 51,400 on it (49,000 when purchased) totally of 5500 between 2 cars within 1 year. Vette could end up being a lemon and the Equinox I got ripped off on due to poor maintenance evaluation prior to my cash purchase. I was visibly upset and was able to speak with GM, Whit Gilman, after the Fletcher debacle , however I was still not satisfied. Whit did offer to take care of the tire sensor but asked me to make an appointment even though the part was on site, so why not just repair it then? I believe the sales team, maybe not all, have a desire to sell vehicles at any cost and then the service department takes no responsibility when issues arise, they blame it on the manufacturer or customer which Fletcher tried to persuade to me was the case in the Vette issue, I had none of that, he thinks he's the smartest guy in the room and we are all idiots. Finally Fletchers lack of empathy is beyond words. I plan on trading in the Equinox and reviewing my rights on the Lemon Law regarding the Vette. Not that they care but be assured I will not be near a Don Mealey dealership ever again unless I have to turn in the Vette there. More