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Don Williamson Nissan

Jacksonville, NC

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85 Reviews

310 Western Boulevard

Jacksonville, NC

28546

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Showing 85 reviews

October 27, 2023

Stay away from this place. From the sales process to closing the deal. even up to your first service they are nothing but trouble. Lies and deception to rope you in to paying f More

by taddis01
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Tom, Alycia Kellum, Misty Herpy
Oct 27, 2023 -

Don Williamson Nissan responded

We believe that this review is inflammatory and will be reporting it as such. Our GM has tried to explain to you that we have the video of your car being at the dealership, clearly showing that your vehicle did not sustain any damage while it was here. We have invited you to sit down and watch the video to prove that this did not happen here and will be sharing the video with a YouTube link here to show everyone that your claim is false. If you would like to discuss your claims further, we invite you to call us back, as we have tried several times to get back in contact with you.

Oct 27, 2023 -

taddis01 responded

Where's the link?

Oct 27, 2023 -

taddis01 responded

Todd started yelling so I hung up on him. He then called me 5 times consecutively. I chose not to answer.

Oct 27, 2023 -

taddis01 responded

Your video will not show that the vehicle wasn't damage there. It just wont show that it was. I.e. someone dropping a tool etc. on the grille trim. I look forward to you posting the link as you stated you would do.

March 14, 2023

I took my wife Nissan in for service and female staff was great. Walter Head More

by walterh22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department Staff
September 09, 2022

Most amazing experience EVER at any place I have ever been. Not just car dealerships, I mean anywhere. Everyone we talked to was very friendly and helpful. Sebastian our salesperson did a full tour of More

by Sharon J
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian, Jenny May, Katie
February 02, 2021

I do not want to give any stars. The service manager was extremely disrespectful and rude. My vehicle has been at the dealership for 4 days and they still can't tell me why my car won't start. More

by Ms.Bee
Recommend Dealer
No
Employees Worked With
Mark Rodgers
November 09, 2020

Gaston Cobb is a super nice guy! He was extremely patient and answered all of my questions. I never felt pressured and was completely happy with my purchase. Every team member I spoke with was frie More

by MelissaW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaston Cobb
October 26, 2020

I am a first time car buyer; Austin Smith, Randall Jones, and Rick ( so sorry I can't remember last name!) made my first experience so amazing!!! I highly recommend going to them! They were so friendly, i More

by nataliedaniellecox1994
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Smith, Randall Jones, Rick
October 24, 2020

Austin Smith and the whole staff created a wonderful experience for my daughter's first car purchase! He was helpful and never pushy. Austin is the man to see if you need a car. Randall Jones and Rick w More

by Thomas family
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Smith, Randall Jones and Rick
October 20, 2020

I purchased a 2020 Altima Platinum from Al Howard on 10/20/20. Al was top notch at every step of the way. I was surprised that at no time did anything unexpected come up - no hidden fees or any surpris More

by dc.jville.4421
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erika Rodriguez , Al Howard
May 30, 2020

On May 29th I called the dealership to question about a vehicle I was interested in. I was told a deal was pending and they woyld call if anything changes. It did, and they called to set up a test drive. More

by John Sharp
Recommend Dealer
No
Employees Worked With
Savannah
April 21, 2020

Had a vehicle on True Car for sale. I inquired and got a call back saying the service department was checking it out. The next day it was updated over $1,000 more. BUYER BEWARE. Too many good dealerships th More

by Rlauber1221
Recommend Dealer
No
Employees Worked With
Jessica Chapman
Apr 21, 2020 -

Don Williamson Nissan responded

Richard, I am sorry to hear about your online experience. However, we did sell the vehicle this morning less than the advertised price. Our customer declined the additional service work, which was the adjustment in the price of $1000.00. Sorry things didn't work out for you to make the purchase. Tak e care

Apr 22, 2020 -

Rlauber1221 responded

Interesting

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