What a poor sales/buying experience. I booked an appointment online with one of their reps and they assigned me a sales person. He greeted me in the dealership and asked me what I was there for. I told him I wanted to look at the new RAV4 Hybrid and he comes back with, “why would you want that?!”. Not a very good start huh? Then he proceeded to tell me they are really expensive at $50k. I told him I priced one online at $38k and had to show him the factory sticker on the Hybrid in their lot to educate him—what a joke. He then challenged me on further stats, but never talked about the dealership and what they had to offer, nor freely explained the features of the vehicle. I had to keep asking questions to get any information. I’m not sure why they would want a guy like this selling vehicles to the public, as I found it just tiring to deal with him. He presented pricing but didn’t explain anything about it. The pricing was very high, even when I asked for it on a non-Hybrid RAV4.
After my experience at this dealership, I was glad to get out of there, and never return.