Doral Volkswagen

Upon arrival, Robert retrieved a technician to run diagnostics for programming of Sun roof. We also worked together figuring out other features my 2020 Tiguan SEL had available to us. Was only there a diagnostics for programming of Sun roof. We also worked together figuring out other features my 2020 Tiguan SEL had available to us. Was only there about an hour, no need to leave vehicle, get loaner, etc. More

Professional and courteous. The wait time was reasonable. Julien the customer service representative was friendly and efficient. Thank you for the excellent service. I would not hesitate to bring my car back Julien the customer service representative was friendly and efficient. Thank you for the excellent service. I would not hesitate to bring my car back there for service or purchase or lease a new vehicle from Esserman. More

You don’t find this level of customer service in Miami anymore. They are fast and professional. And always keeping the costumer in the loop. Keep up the good work. anymore. They are fast and professional. And always keeping the costumer in the loop. Keep up the good work. More

Very very good service. Communication via phone and email was great. And I was surprised with a clean car on top of completed repairs. Agree with others that this level of costumer service coupled with quali was great. And I was surprised with a clean car on top of completed repairs. Agree with others that this level of costumer service coupled with quality work is rare in Miami. More

Excellent customer experience always take my car to Andres . Very responsible and does not recommend unnecessary maintenance. I have 2 VW and never had any complains about the service Andres . Very responsible and does not recommend unnecessary maintenance. I have 2 VW and never had any complains about the service More

It was a very smooth and pleasant experience . Everyone was Very helpful and Luis was very knowledgeable and made the efforts to ensure I got the vehicle and pricing I was looking for was Very helpful and Luis was very knowledgeable and made the efforts to ensure I got the vehicle and pricing I was looking for More

Would have given them 5 stars, but had an issue when service was completed. However, they were receptive to feedback and attentive to my concerns service was completed. However, they were receptive to feedback and attentive to my concerns More

While leaving my car for the 20K mile service they scratched one of my rims. Other than that, the service provided by the service dept people was pretty good. scratched one of my rims. Other than that, the service provided by the service dept people was pretty good. More

Jose Jimenez was very helpful with the whole transaction. He was patient with us while we test drove a few vehicles prior to deciding on the one we wanted. He was patient with us while we test drove a few vehicles prior to deciding on the one we wanted. More

Great customer service! Robert was very attentive and helped me out instantly. Very happy with the service I received. Will definitely come back! Thank you helped me out instantly. Very happy with the service I received. Will definitely come back! Thank you More