Doral Volkswagen

Not happy; replacement part was never order despite me reminding them several times. After that I called and my call was never return back. I don’t know if I want to keep on leasing cars from the dealer reminding them several times. After that I called and my call was never return back. I don’t know if I want to keep on leasing cars from the dealer More

Service took too long it took 4 hours to finish, but Pedro was very professional and helpful. I liked that my car was washed. I Pedro was very professional and helpful. I liked that my car was washed. I More

I’m satisfied with the Service Representative’s effort to identify the problem so I’ll return as soon as possible to have the recommended service done! identify the problem so I’ll return as soon as possible to have the recommended service done! More

Great customer service I was able to fix my car in a matter of hours, the customer service and personal attention was great. I really felt like home, plus the coffee and do I was able to fix my car in a matter of hours, the customer service and personal attention was great. I really felt like home, plus the coffee and donuts.... great touch. Thank you. More

I gave it 3 stars because I didn’t have any issuesIt I gave it 3 stars because I didn’t have any issues It would have gotten 5 STARS if the following would have happened: • if I was able to schedul I gave it 3 stars because I didn’t have any issues It would have gotten 5 STARS if the following would have happened: • if I was able to schedule the appointment completely online without phone calls • if I wasn’t forced to print coupons and they were automatically added without me having to search for specials (basically Esserman wants to avoid the discount; that’s the message) • if I received a list of recommended work that the car needs so I can start planning on those fixes instead of letting things pile up and waiting until something breaks which will be worse for me • if the complimentary car wash included tire dressing since that’s what really pops on a cleaned car — why go through the hassle and expense of washing a car and then falling short on something like ArmorAll?! • as a bonus, a note (post-it maybe) about the car being sanitized because they sprayed Lysol or similar would go a long way to customer appreciation and loyalty That’s what I’d do if I were running the service department to improve customer retention and potentially increase revenue (and what would’ve earned 5 STARS) More

Excellent Service and Personal atention After the service, I felt the difference when I'm driving the car. The service´s personal from arriving until after service. Congratulations for your After the service, I felt the difference when I'm driving the car. The service´s personal from arriving until after service. Congratulations for your quality service. More

Service at Esserman VW very satisfied of the service, also had the opportunity to evaluate a new purchase with trade in of my Tiguan for a new Atlas. I will certainly come b very satisfied of the service, also had the opportunity to evaluate a new purchase with trade in of my Tiguan for a new Atlas. I will certainly come back soon. More

Very good service Esserman International Volkswagen is a great Dealer. The attention was affordable and the quality of work was good. Was my first experience with servi Esserman International Volkswagen is a great Dealer. The attention was affordable and the quality of work was good. Was my first experience with service in this dealer. The prices on some replacement were high. More

Excellent service as always people who work there are very knowledgeable putting the client on the first place and serving with all the excellence possible very knowledgeable putting the client on the first place and serving with all the excellence possible More

Problem with the air bag Julian was very friendly and professional the problem was that you does not have the part in stiock and after 3 hours they tl me that they have to ord Julian was very friendly and professional the problem was that you does not have the part in stiock and after 3 hours they tl me that they have to order the part, and get back to us. Will come back and have to wait another 3 hours for the repair. More