Doral Volkswagen

Horrible experience First of all my name is Sandra, not Hairam... The service that I received was horrible. I was charged for a service that I didn’t accept, I couldn’t g First of all my name is Sandra, not Hairam... The service that I received was horrible. I was charged for a service that I didn’t accept, I couldn’t get my car back until the day after when the manager addressed the issue, very professional, but and the end I went for a recall and has to spent 400.00 for a service that I never asked for. I have been client of Acura for more than 13 years and never happened nothing similar to me like that. Even when I went to talk with the person in charge he laughed at me with total disrespect... More

Getting rid of VW for good This is my third VW vehicle and definitely the last one, I’m a few hundred dollars upside down and I’m willing to take the loss, VW diesels are very e This is my third VW vehicle and definitely the last one, I’m a few hundred dollars upside down and I’m willing to take the loss, VW diesels are very efficient but the money you save on gas you have to put it in parts and labor, I am moving my business to a Japanese brand, After a $500+ service car left the dealer feeling the same and worse, grease marks all over the car, parts loose and coming off on the highway, completely disappointed with my experience. More

Recent car service Always friendly and great service, dealt with Greg again and took good care of me. Kept me informed of how the work on my car was going Always friendly and great service, dealt with Greg again and took good care of me. Kept me informed of how the work on my car was going More

Excellent sales person Arelys is being my sales person for more than 2 years, every time I just go to her, she's professional and most of all, she became my friend. Arelys is being my sales person for more than 2 years, every time I just go to her, she's professional and most of all, she became my friend. More

New lease with the new Jetta Great experience. Luis shows a great knowledge about the car and the futures. He took the time to show and explain everything about the business and t Great experience. Luis shows a great knowledge about the car and the futures. He took the time to show and explain everything about the business and the offers. I got a great price. :-) More

Very good experience Had my service done at Esserman. My AC had issues so they provided a loaner during the period they were carrying the repairs. Roberto updated me every Had my service done at Esserman. My AC had issues so they provided a loaner during the period they were carrying the repairs. Roberto updated me every day on the status of the repair. Overall very pleased with the service. More

My Tiguan Very friendly and professional atmosphere since my arrival at the Esserman Show Room. Really enjoy my time with Mr.Armando Borel. A class act guy..! Very friendly and professional atmosphere since my arrival at the Esserman Show Room. Really enjoy my time with Mr.Armando Borel. A class act guy..!! More

Good and punctual service I would recommend it. Service was timely and efficient. Andres was very friendly and his team quick. My first revision ran smoothly. Good job, Esser I would recommend it. Service was timely and efficient. Andres was very friendly and his team quick. My first revision ran smoothly. Good job, Esserman! More

Very good customer service Appointment for service went great. Came in for 20,000 mile service. Got a lift from dealership to work and from work back to the dealership when car Appointment for service went great. Came in for 20,000 mile service. Got a lift from dealership to work and from work back to the dealership when car was ready to go. Great service overall! More

Fast and professional I went to the dealer for a recall and tire rotation and every was fast and professional, them found that my battery was starting with problems I went to the dealer for a recall and tire rotation and every was fast and professional, them found that my battery was starting with problems More