Doral Volkswagen

Good service but my car was returned without washing it The service was great and my advisor is excellent but really concerned that my car wasn’t clean up, I would obviously wanted my car to be washed or at The service was great and my advisor is excellent but really concerned that my car wasn’t clean up, I would obviously wanted my car to be washed or at least have like a gift or something to offer More

Great service. Like always my service experience was trouble free. I highly recommend Esserman VW and service advisor Roberto. Unlike other VW dealers in the are, Es Like always my service experience was trouble free. I highly recommend Esserman VW and service advisor Roberto. Unlike other VW dealers in the are, Esserman is the most personal dealership I have felt with. More

Best experiece ever. Super happy with my new car. Luis Gutierrez the sales representative who helped me is a model of sales person. Extremely professional and patient. He explained minusiously every d Luis Gutierrez the sales representative who helped me is a model of sales person. Extremely professional and patient. He explained minusiously every detail th way I got a good deal. I strongly recommend him More

Personable and professional! The whole experience was good. the process was fast and to the point without going through run-arounds. and our dealer wilfredo was professional yet v The whole experience was good. the process was fast and to the point without going through run-arounds. and our dealer wilfredo was professional yet very personable and calm. Thank you. More

Luis was AMAZING! After having done research on the car I wanted I went to Esserman International and met up with Luis Gutierrez there. He had already sold my sister 2 After having done research on the car I wanted I went to Esserman International and met up with Luis Gutierrez there. He had already sold my sister 2 Passats in the previous years and had been satisfied with the cars. He made the experience so quick and so easy and now I’m extático with my new Tiguan :) More

Perfect service I always receive excellent attention from the whole team! especially from Gred Brady! I am very happy with my jetta 2019, thank you very much guys I always receive excellent attention from the whole team! especially from Gred Brady! I am very happy with my jetta 2019, thank you very much guys More

Excellent customer service Fast and very professional customer service. Provided me with a drop-off service via Lyft Besides the oil change and the tire rotation, also did the Fast and very professional customer service. Provided me with a drop-off service via Lyft Besides the oil change and the tire rotation, also did the auto service recall in addition. I was very please with the service performed. More

Good service The service waiting area is nice, clean, comfortable. Thanks for the coffee and doughnuts! All personnel I met are courteous. Also liked the fact tha The service waiting area is nice, clean, comfortable. Thanks for the coffee and doughnuts! All personnel I met are courteous. Also liked the fact that I could have chosen a courtesy uber. I was on time for my appointment at 8:15 am and my car was taken in on time. Julio called on me at 10:30 with the service bill. Car was ready. At that time I was presented with service recommendations to decide on. Of the 4 items I signed off on 3 and the car had to go back Suggestion: It may be more efficient to give the customer any service recommendations at an earlier stage of the process and not having to take the car back. This is by no means a dissatisfaction with your services. It is only a suggestion which may or may not suit your internal service processes. I appreciate this opportunity. Thank you. More

Great Service When parking my car to head into work, I was unable to remove my keys. I quickly called and the young lady was able to provide me an appointment ASAP. When parking my car to head into work, I was unable to remove my keys. I quickly called and the young lady was able to provide me an appointment ASAP. I was easily guided by the employees to Greg whom was able to help me in such a short notice. This is my first time coming to this location and will definitely return if need be. Greg was straight to the point with what was needed to do and kept me updated on the progress. All in all, I must say this service center is doing a great job. Thank you to everyone. More

awesome Manuel Roque greeted me with a welcome smile and was very friendly and professional! My overall rating of oil change and recall service is a A+. Manuel Roque greeted me with a welcome smile and was very friendly and professional! My overall rating of oil change and recall service is a A+. More