Doral Volkswagen

Great Experience I took my car for service for the first time since I bought it about 3 months ago. Salli Almeida was my service advisor and she was outstanding. She I took my car for service for the first time since I bought it about 3 months ago. Salli Almeida was my service advisor and she was outstanding. She made me feel confident and welcomed. The service was easy and on time. The job was done in a timely fashion and I was informed of everything. The waiting room is user friendly and provides snacks and refreshments to the customers free of charge. More

Esserman Service and Sales are above expectations We now own Acuras # 3 & 4, I have to say in all my years I believe the Dealership is above all expectations. That said i must say our Service Adviser We now own Acuras # 3 & 4, I have to say in all my years I believe the Dealership is above all expectations. That said i must say our Service Adviser Francisco Mora is the absolute best SA in all my 48 years of owning cars. I would recommend him and the dealership to anyone. Vidal And Eddie in sales also get kudos for their service and desire to assist. Jaime More

Service Department I am a satisfied owner of a KIA vehicle. Esserman KIA has done an excellent job ins servicing my vehicle and customer service experience has exceeded I am a satisfied owner of a KIA vehicle. Esserman KIA has done an excellent job ins servicing my vehicle and customer service experience has exceeded my expectations. I would recommend Esserman International to family and friends. Keep up the good job! More

Total Satisfaction. We have leased 4 autos from Esserman. Took in 2014 Tiguan for Courtesy Service, and 2012 Passat for passenger door trouble. Service on Passat comple We have leased 4 autos from Esserman. Took in 2014 Tiguan for Courtesy Service, and 2012 Passat for passenger door trouble. Service on Passat complete within time frame advised, and functional. As always, very friendly, and knowledgeable to vehicle needs. Very satisfied with dealership, and service department. More

Excelente!!! I was greeted by name by the service advisor, and was given options for service. The loaner vehicle was available immediately, and the service was per I was greeted by name by the service advisor, and was given options for service. The loaner vehicle was available immediately, and the service was performed under the promised time. Overall a great service experience. More

Good quality service The service was great. I just took my vehicle in to be serviced. They were friendly and on time. They even estimated exactly how long everything was g The service was great. I just took my vehicle in to be serviced. They were friendly and on time. They even estimated exactly how long everything was going to take. More

Great Service Team Just purchased my car used & took it in for my 1st service (30k), service team was great in explaining what was needed. Car was serviced quickly & re Just purchased my car used & took it in for my 1st service (30k), service team was great in explaining what was needed. Car was serviced quickly & ready before time promised. Also received shuttle back to the office, which was very convenient. More

Best Service department Dealer I have 2 VW's, I had a some mechanical issues and took the cars to Esserman VW, Service adviser was very professional, he explained to me what the pro I have 2 VW's, I had a some mechanical issues and took the cars to Esserman VW, Service adviser was very professional, he explained to me what the problem was and gave me an estimate for the repair. he was very honest. I get my car repaired and I was very satisfy with the result. Since this is the second issue I have, I will not take my VW's to any other dealer than Esserman. Very professional and fast service. More

Service department I horrible experience in esserman Acura the lady from service was super super rude because I told her that my brand new Acura Rdx2014 my paint job wa I horrible experience in esserman Acura the lady from service was super super rude because I told her that my brand new Acura Rdx2014 my paint job was done wrong it's rusting and she said that even her 80 thousand dollar BMW car has that am sorry but she didn't have the need to say her personal things if she had an 80 thousand dollar car and BMW what is she doing working for the Acura. She even had the aducity to say that they will wax my car for free but that was curtusiy from part of the Acura excuse you but I have given 6 thousand dollars for my car. That women was super rude she was the one that had her leg injured in the past. She even got loud on my mother she needs to take some customer service classes. More

THE FIRST DAY OF SPRING Francisco, my service representative, is like the nicest, most helpful and pleasant service representative I have ever had during my many, many years Francisco, my service representative, is like the nicest, most helpful and pleasant service representative I have ever had during my many, many years of purchasing Acuras. He is like a breath of fresh air. In fact, the whole service experience at Esserman Acura is like living indoors in Wisconsin during one of its worst winters of record, and all of a sudden, on March 20th, the first day of spring, you open the door, and all of your depression is lifted. I know that sounds kind of dramatic, but that's how good the service at Esserman is, and also how good Francisco, my service representative is. Thank you, Esserman! Also, I never gave my input when I bought my 2014 Acura ILX back in February of this year. The gentleman I bought the car from was Mr. Richard LaCara. . . also a VERY, VERY NICE gentleman, and he was so helpful and concerned that I was happy with my purchase. More