Doral Volkswagen

I went in for a simple service and I had to go back twice at after receiving my car. The next day after receiving my car, the coolant level alert popped up in my car and I call my service and consultant. He at after receiving my car. The next day after receiving my car, the coolant level alert popped up in my car and I call my service and consultant. He tells me to drive around that it probably va ought air, 2 days laters and the alert wouldn’t go away. I decide to lift the hood to check it out and only to find out the cap on the Coolant was missing. This could have messed up engine light f I didn’t check…I asked to speak to the service manager and he never showed up!! I am so disappointed! More

Staff isn’t friendly or professional. I was misinformed about the time my vehicle would be ready and had to cancel all my meetings for the day. The staff seemed bothered if asked for an u I was misinformed about the time my vehicle would be ready and had to cancel all my meetings for the day. The staff seemed bothered if asked for an update or question. People that came in after me were taken care of immediately either because they knew them personally or due to some sort of favoritism and were able to leave before me. I will make sure to advised anyone I know the way I was treated at Doral VW so they won’t have to experience the same treatment. I won’t be coming back for any service or sales in the future. More

I live in Hialeah but I rather drive to Doral to get service. The guys at Doral are way nicer. Keep up the good work. service. The guys at Doral are way nicer. Keep up the good work. More

We are all human and we all make mistakes. It’s what you do after you make a mistake that shows your true character. Service department did an excellent job making up for a past mistake. It’s what you do after you make a mistake that shows your true character. Service department did an excellent job making up for a past mistake. More

Service appointment was smooth and timely. My service advisor Julian is informative and provided excellent customer service. My service advisor Julian is informative and provided excellent customer service. More

Great Service! Good customer service, they are awesome! Anything you need , they will help you out Good customer service, they are awesome! Anything you need , they will help you out More

Very friendly and efficient. These would mark our 4th purchase with both Rayner and Jose. Great team! These would mark our 4th purchase with both Rayner and Jose. Great team! More

Really bad service, On top they made me wait for the car an hour extra after finished to bring it down, when it was parked all this time on the dealer parking lot an hour extra after finished to bring it down, when it was parked all this time on the dealer parking lot More

Issue with sensors was resolved promptly by the technician. I Always get excellent service from dealer. technician. I Always get excellent service from dealer. More

Julian has been excellent as a service advisor. My VW Atlas was delivered with defective tires from Continental which he could not get fixed but everything else was done in a timely manner. My VW Atlas was delivered with defective tires from Continental which he could not get fixed but everything else was done in a timely manner. More