Dorsch Ford Kia - Service Center

service tech did things not on repair order. pulled dash cover back & hid wires for PORTABLE satellite radio.Hidden wires including those needed to run radio such as auxilary line and antenna end. When ques cover back & hid wires for PORTABLE satellite radio.Hidden wires including those needed to run radio such as auxilary line and antenna end. When questioned by Pete Dorsch it was denied by tech. This left me to go to another body shop to find out how to remove dash panel & retreive wires. Pete Dorsch stood behind his tech and was not even willing to look at the situation since he was told by the tech he didn't do it. All I know is it was not that way when it was brought in. The lack of willingness to at least look at the situation proves to me that the $1000.00 I spent there tyhat day was Pete Dorsch's bottom line. Not really customer satisfaction. More

John was very friendly and helpful. He explained what was done and why. Even replaced a lug nut that was missing at no charge which they may or may not have tightened at the last service. was done and why. Even replaced a lug nut that was missing at no charge which they may or may not have tightened at the last service. More

Love the shuttle service, I can drop my vehicle off, get dropped off at work and then picked up. Doesn't get any better than that. dropped off at work and then picked up. Doesn't get any better than that. More

I received great service and it was very promt. John Collins said everything was in good shape but also to have the brakes checked next in as there is some more wear on one. Collins said everything was in good shape but also to have the brakes checked next in as there is some more wear on one. More

Everyone at this dealership is friendly, knowledgable and anxious to please the customer. The appointment for service on my vehicle was done at the pre-scheduled time. The oil change, tire rotation and oth anxious to please the customer. The appointment for service on my vehicle was done at the pre-scheduled time. The oil change, tire rotation and other routine maintenace work took about one hour to complete. The dealership was sparking clean, inclueding the customer lounge and the restrooms. Very pleasant experience. Joey Joski More

The whole experience started about 2 hours before I ever arrived at Dorsch. I called around noon to see if by some chance they might have a spot open for an oil change that same day. Turns out they did an arrived at Dorsch. I called around noon to see if by some chance they might have a spot open for an oil change that same day. Turns out they did and we agreed on a time. As i pulled up to my appointment I was curious to see how Dorsch would compare to other places we've been to before including a family favorite for almost 30 years. I really liked the drive-in process. Even though it was about 85 and sunny out, I could see how this would be fantastic in normal Wisconsin weather. The first thing I noticed was that even though I had only driven about 50 ft. from the garage doors to the computer desks I already had 4 people say hi, smile and waive. Maybe they thought I was someone else??? I was greeted by a service consultant named John Collins. After very politley asking about my day he noticed that there was more then just an oil change I needed. I was due for a tire rotation. One of the benefits of going to the same dealership I bought the car from plus the car is a Ford certified pre-owned, the records are always going to well maintained which mean Dorsch can keep track of all the sched. Maint. and I dont have too. John explained speciffically what was going to be done (in easy to understand non-mechanic language) and then started completly wrapping up the front seat and steering wheel. Nice touch. John pointed me to the lounge with free drinks and I watched a little judge judy and ate some popcorn. It seemed like only about 10 minutes but John came into the room and said the car was done. Walked to the service desk and paid my bill, John went over everything that was done, what was looked at, the condition of everything and so on.. I grabbed the keys and walked out.. Just to find out the car was washed too!! Nice jobs guys.. . . . already told about 9 people i work with about my trip to Dorsch, hope u see some extra business More

Having bought 2 cars from Dorsch, I continue to drive, when I can, 200 miles round trip to have my cars serviced there. The staff in all areas are extraordinary! John Collin was able to get me in for a ro when I can, 200 miles round trip to have my cars serviced there. The staff in all areas are extraordinary! John Collin was able to get me in for a routine service on my last unexpected trip to Green Bay. He went over & above to honor my discount cards I provided him to offer me a great price on my service that day that really helped me out! I will always be a Dorsch Team Fan! Barbara Bentley More

John Collin and the service team at Dorsch Ford Kia were able to squeeze me into their already busy schedule to repair a suspension problem on my Grand Marquis. Great service provided as always. My past dea able to squeeze me into their already busy schedule to repair a suspension problem on my Grand Marquis. Great service provided as always. My past dealings with the service shop, auto body shop, parts dept., shuttle drivers, etc. have all been pleasant. I dealt with John at a former Lincoln Mercury dealership, and when that dealership closed due to owners retiring, I followed John to Dorsch Ford Kia. John's commitment to customer service never missed a beat, and Dorsch Ford Kia has had my business ever since. Upper management should be proud of their team. Thank You, Al G. More

I know I can get the work done more cheaply somewhere else, but I prefer the peace of mind that comes from having my vehicle serviced at a dealership. I have worked with this dealership for years (and b else, but I prefer the peace of mind that comes from having my vehicle serviced at a dealership. I have worked with this dealership for years (and bought my current vehicle there), and every time I visit, I'm impressed with their quality, professionalism, and friendliness. More

Anytime I need service work done, John is always friendly. If anything other than what I'm in for service for needs to be done, John lets me know immediately so I can decide whether I want the work friendly. If anything other than what I'm in for service for needs to be done, John lets me know immediately so I can decide whether I want the work done while my vehicle is there. He also lets you know when your vehicle is done. More