Dorsch Ford Kia - Service Center

Bad customer service Called for more info and had the service rep act like his phone was losing power and hung up on me, real mature. I mean my dash board is coming apart Called for more info and had the service rep act like his phone was losing power and hung up on me, real mature. I mean my dash board is coming apart that must happen all the time when you buy a Lincoln. Keith Abts, Owner of Creative Hair Designs More

Great Service! I wanted to let you know how much appreciated your Service Advisor John Collin was last Saturday. We had a very sick-sounding Expedition towed in la I wanted to let you know how much appreciated your Service Advisor John Collin was last Saturday. We had a very sick-sounding Expedition towed in late that morning. John assured me he would have it looked at ASAP, but it likely wouldn't be finished until Monday. He made several calls to find us a rental car. The nearest he could find available was at the airport, so he arranged for a fine young man to deliver us there. He made sure we were taken care of before leaving. Imagine my surprise when he called later that day to say we were good to go. He had left work for the day before we returned, so I didn't get the chance to thank him personally. We completed our vacation on-time and additional incident-free. Thanks to you and your staff for being there when we needed you! Sincerely, Paul Rye Urbandale, IA More

Service/Sales Came in for service. left with new Kia. Dorsch Service/Sales can not be beat. this is my third Kia from Dorsch Ford Kia. great people. Mike Virnoc Came in for service. left with new Kia. Dorsch Service/Sales can not be beat. this is my third Kia from Dorsch Ford Kia. great people. Mike Virnoche More

Very Helpful Service Advisor I have dealt with Jacob twice in the past few months with issues I've had with my Ford C-Max. Jacob has gone out of his way to make sure my vehicle is I have dealt with Jacob twice in the past few months with issues I've had with my Ford C-Max. Jacob has gone out of his way to make sure my vehicle is taken care of as soon as possible. The last time I was in he offered to mail my paperwork so I wouldn't have to wait any longer for it to print out. He is a great person to deal with. More

Blown Away I stopped in for a service issue when I was approached by a salesman by the name of Chad. He asked how we were doing and offered us a beverage while w I stopped in for a service issue when I was approached by a salesman by the name of Chad. He asked how we were doing and offered us a beverage while we were waiting for our car to be finished. We began talking about kias and why we loved them so much. Chad asked us what we liked about our vehicle as well as what we didn't like. Before long he sparked my interest in taking a look at a new optima ex. Chad wasn't just asking questions he was listening to our needs and concerns. Then he showed us the car we had always wanted. At this point we decided to go for a test drive. Chad started out by going over the car in full detail catering to our concerns and explained many aspects and safety features no 1 had ever told us about. After he went over the car before we even drove it we were sold. We are definitely Dorsch customers for life and highly recommend if your heading there ask for Chad he went beyond our expectations. On a scale of 1-10 I give him a 20 for his extreme energy and passion to help. More

This service visit was pretty routine. The truck is humming along just fine now. I have worked with Joe Henrigillis for years now. He is very attentive to detail, courteous, and keeps long term econo humming along just fine now. I have worked with Joe Henrigillis for years now. He is very attentive to detail, courteous, and keeps long term economy and safety as the first considerations. More

My Soul went in for an engine light issue. The repairs were completed early the next morning. I asked if they could inspect, change oil & rotate tires before pickup that day and they quickly did all the were completed early the next morning. I asked if they could inspect, change oil & rotate tires before pickup that day and they quickly did all the necessary servicing. Only one day without a car, and ready to go another 5000 to 7500 miles! Very impressed this time with Joe Henrigillis and his team, and their accommodating my additional request. Thank-you! More

Told to rent a car at my own expense for faulty seat belt. When I questioned why and that it was the most important safety feature and required by law to use the service guy said "so" you'll have to wai belt. When I questioned why and that it was the most important safety feature and required by law to use the service guy said "so" you'll have to wait 4 days for a part or rent a car. This was for a Kia Sorento that was less than a year old and under warranty! Worst service ever and to give attitude when the faulty part was as important as a seatbelt is inexcusable!!!!! I will never ever recommend this place and will be placing similar reviews about Dorsch everywhere I can!!!! More

My 2012 Kia was taken in for a failed instrument cluster. It was promised in about a week and completed, BUT: I asked that an oil change and tire rotation be done while it was there, and was told all work It was promised in about a week and completed, BUT: I asked that an oil change and tire rotation be done while it was there, and was told all work was complete the day prior to pickup. After paying for the servicing and returning home, I noted that the multi-point inspection report card had "NO" written next to the tire rotation. Upon looking at my receipt, it stated on the last page "No tool for locking lug nuts". I called and spoke with Shane Smith, the person that had assured me all was done. He spoke with the technician, who stated that the tool was not in my vehicle (the service department doesn't have tools?) Shane called me back to explain this, and as instructed, I checked in the tire kit area of my car, and promptly found that tool. He then offered to let me chose a trip back for the rotation (an 80 mile round trip) or refund for the tire rotation. As they didn't do the rotation in the week they had the vehicle (and tool), and considering the waste of time and fuel to reschedule, drive there, have the work done and return, I requested the refund. A check for $ 17.88 was received several days later. Checking with closer dealer, I was told a tire rotation was $ 19.99. Now additional time must be wasted in scheduling the incomplete work, driving, waiting for the rotation to be done, and I will have to pay additionally. The instrument cluster does seem to working appropriately now, so that's great. Assuming the oil change was really done, that's great. The tire rotation not done - very bad. Overall experience - frustrating on the tire rotation part. Had all been done, the rating would have been great overall. More