Douglas INFINITI

Worked with Jack Koczarski and it was a great experience. No pressure and answered all of our questions. Worked with us on a trade-in which was also easy. Everyone else we worked with from finance was als No pressure and answered all of our questions. Worked with us on a trade-in which was also easy. Everyone else we worked with from finance was also pressure free. Would definitely recommend! More

Excellent . Gil, my sales associate was patient and explained everything. I worked with Gil for many years. Gil, my sales associate was patient and explained everything. I worked with Gil for many years. More

Excellent service. Luke Calder was amazing. No hidden fees. Honest salesmen. I’ve never had an easy car sales experience before. They went as far as giving the used veh Luke Calder was amazing. No hidden fees. Honest salesmen. I’ve never had an easy car sales experience before. They went as far as giving the used vehicle an alignment, new tires, new lug nuts, oil change. All of which I never asked for. They go above and beyond. I would highly recommend this dealership. More

Satisfied with professionalism and attitude of staff in this facility . Appreciate your work.Thank you guys this facility . Appreciate your work.Thank you guys More

This is our 4th Infiniti and our salesperson, Stan, and Douglas Infiniti were a pleasure to work with. Courtesy, prompt, and professional are just a few of many words that I can use to describe our transa Douglas Infiniti were a pleasure to work with. Courtesy, prompt, and professional are just a few of many words that I can use to describe our transaction with them. I would highly recommend! More

This was lease buyout and it went extremely well thanks especially to Mark and Gil,. especially to Mark and Gil,. More

We had a great experince with Douglas Infiniti buying our first car and working with a great helping staff as well. first car and working with a great helping staff as well. More

We were extremely happy with our experience in buying our first Infiniti. Our salesperson was a pleasure to deal with as well. first Infiniti. Our salesperson was a pleasure to deal with as well. More

have been a customer at Douglas Infiniti for 20 years now since 2003. As such, I have always received excellent customer service and felt comfortable enough to purchase two certified pre-owned vehicles from since 2003. As such, I have always received excellent customer service and felt comfortable enough to purchase two certified pre-owned vehicles from Douglas. However, over the last few years, I started to notice management changes that quite frankly have not resulted in the same positive experience that I had grown accustomed to over the years. It began when they let go of Gary Darling, who had been there forever, and a few others in the Service and Sales departments.  The last straw that broke the camel’s back, was I tried several times to speak directly with Chris Ng, the current General Sales manager about extending my current extended warranty, instead someone else that I don’t know called me back and quite frankly I did not feel comfortable dealing with so I left a message for Chris. Instead, my sales rep Gil Coronado called me, and said he would get back to me (still waiting for that call btw). Finally, I emailed Chris directly about this matter a few days ago, and have yet to receive a reply, instead what I received was an offer to buy another vehicle. Anyway, apparently there’s no longer any loyalty at this dealership, even for a 20 year customer. As such, I will no longer frequent this dealership for any future vehicle purchases or service related matters. You might want to do the same as I stated this is not the samr dealership that it once was More

My car is awesome and their services was great and I do highly recommend them. highly recommend them. More