Douglas Volkswagen

Bought a CPO and has been in shop 3 times, still broken. I bought a CPO 1 month ago and have had to take it to their service shop 3 times. I brought it in the week after I bought it because of sunroof noise I bought a CPO 1 month ago and have had to take it to their service shop 3 times. I brought it in the week after I bought it because of sunroof noise when opening and closing, because the air smelled moldy when on, and because of a loud shrieking noise heard from the clutch when going into 1st, and revers from neutral. After 3 days, they gave me back the car assuring me everything was fixed. Nothing was fixed! I brought it back to the shop again for the same reasons. After 6 days, I was given back the car. The air conditioning was fixed, but nothing else. I brought it back to the shop AGAIN FOR A 3RD TIME IN 1 MONTH. They kept the car for 2 weekends, over 12 days. Tom said the sound is fixed, it was minor and was normal. I asked him to describe it and tell me what he did, he couldnt answer. He said the sunroof had to be replaced. 2 weeks later, I came to pick up the car. The day I got it back, and everyday since then, I have heard the noise. I recorded it on my phone and I am hearing it 3-5x a day. I called Tom to tell him and his response was, well how is the sunroof? We worked very hard on the sunroof and the noise is normal...No it is not normal. This dealership has only given me a huge headache and they are not fair or trust worthy. I will not be continuing any business with them. They are thieves and are liars. BUYERS BEWARE! More

2nd VW lease with Douglas I have been looking to end my current lease a little early to get into a new lease on a 2014 Passat. This is my 2nd lease with Douglas VW and workin I have been looking to end my current lease a little early to get into a new lease on a 2014 Passat. This is my 2nd lease with Douglas VW and working with Jeremy Gutierrez. He took the time to ask questions and understand my needs. Jeremy was very patient and came through with a great deal. More

Douglas VW Summit NJ Best salesman I can ever recall working with! Bobby McCall is an honest guy, helped my wife and I with our 2003 trade-in value and matched the best p Best salesman I can ever recall working with! Bobby McCall is an honest guy, helped my wife and I with our 2003 trade-in value and matched the best price found on TrueCar.com. If you go to Douglas work with him!!! More

Nick is the best! I worked with nick at Douglas when I got my new car. I had a great experience. Needless to say- I am very very Happy! I worked with nick at Douglas when I got my new car. I had a great experience. Needless to say- I am very very Happy! More

Quality in Service I work with people everyday on many different levels ... Some on a business level and many on a professional level. Each person has a different person I work with people everyday on many different levels ... Some on a business level and many on a professional level. Each person has a different personality . David has one set and fanatic personality that will eventually make your company at least of money and also the most importantly make you the best in the state of New Jersey in car sales if not yet. Saves way with people is truly not like any other sales man I've seen . He is very personable and truly cares deeply about the customers best interest at heart. Whether it's listening to your sad story about your car or treating you like like your a part of his family . He gets both jobs done ... Selling the person a great car and also making the sale . But mostly important helping that person in the time of and obstacle and making that obstacle become less of a worry and more of a true mircale . Thanks a lot Dave ... You've helped me to help my mother and the people I provide services to each day by having a car to do what I love . I always say don't count your days make each day count but he makes that saying a reality each day. More

Great Dealership. Robert ensured a smooth transition from my lease to buying a car with the least amount of hassle. I was able to take advantage of dealer incentives an Robert ensured a smooth transition from my lease to buying a car with the least amount of hassle. I was able to take advantage of dealer incentives and be in my new car in about a 1hr. More

TDI Jetta Duncan ensured a smooth transition from one lease to another with the least amount of hassle. I was able to take advantage of TDI incentives and be in Duncan ensured a smooth transition from one lease to another with the least amount of hassle. I was able to take advantage of TDI incentives and be in my new car in about a week. More

Douglas VW-Amazing Walking into Douglas VW, the entire staff was friendly and quick to greet us. Having worked with Chet and Scott for almost seven years at their previ Walking into Douglas VW, the entire staff was friendly and quick to greet us. Having worked with Chet and Scott for almost seven years at their previous dealership, I chose to work with them again here at Douglas, because they are fantastic. I live in Bergen County and Douglas is an hour away from me; however, I did not think twice about coming to Douglas VW to get my new car. Chet and Scott made the entire process of turning in my Jetta and getting into a new car so easy. I was incredibly pleased with how smooth the process was and how accommodating they were. They are both great to work with and would highly recommend them to anyone looking to get a VW. Douglas VW is now the place I will continue to go for my VW cars! Thanks Chet, Scott, and Douglas VW for helping me get into my new car…I love it! Jen F. More

Awesome Duncan was perfect. He listened to what I wanted and delivered on everything I asked for. I would recommend asking for him as you as you step into the Duncan was perfect. He listened to what I wanted and delivered on everything I asked for. I would recommend asking for him as you as you step into the dealership. More

Good price and service I'm busy and didn't have a lot of time to shop and negotiate. Duncan was easy to work with and got me a great price. Lou helped with finance and I was I'm busy and didn't have a lot of time to shop and negotiate. Duncan was easy to work with and got me a great price. Lou helped with finance and I was very happy when I picked up my new Jetta. More