Douglas Volkswagen

Amazing Experience - LOOOOOVE my new car! Went to the Douglas dealership a couple of weeks ago. I needed to get a new lease as my Camry was over milage and I did not want another Toyota. Hated Went to the Douglas dealership a couple of weeks ago. I needed to get a new lease as my Camry was over milage and I did not want another Toyota. Hated the Camry and I was getting totally ripped off on my current lease. (Autoland Toyota - stay far far away from there espeicially if you are a woman) I went into Douglas Volkswagon, immediately was met by Simon and right off the bat he told me he could take care of me and give me a better deal than the one I had. The whole process was super fast and Simon was very direct and honest - for comparison, the men at Autoland kept me waiting, negotiating, waiting and then essenitally begging for me to put down some cash for a down payment. I got an amazing deal from Douglas, no money out of pocket, they took care of my last lease payment and I had a new Jetta the same day. Simon actually drove to my house to drop off the new Jetta as I had to run around with my kids and then leave for work. I had a very small window of time and he was totally totally accomodating. The whole process was fast, honest, and I really got a great deal - I would highly highly reccommend going to this dealership if you are looking for a new car. I got a much better vehicle, all the bells and whistles, and am paying slightly less than I was for my xxxxty, bottom of the barrel Camry. Jetta's are awesome, amazingly well designed cars and super fun to drive and I am so happy I went to this dealership first! I will be a customer for life!!! Thank you Simon!!! More

Perfect Balance of of Professionalism and Friendliness I was referred to this dealership by a friend of mine. From the the minute I spoke to Bobby on the phone and made an appointment, it set the tone for I was referred to this dealership by a friend of mine. From the the minute I spoke to Bobby on the phone and made an appointment, it set the tone for my experience at Douglas. Bobby was respectful, very patient, and answered every question thoroughly. The normal concerns a customer would have buying a used car were not there. I felt confident I was sold a reliable vehicle at a great price. After coming to a decision, it was a seamless transition to the Finance department, were I would sign the paperwork. The equipment was digital so going through the documents was a breeze. Not only did Bobby's manager introduce himself when I arrived at the dealership, Rich Gaul also came out to personally congratulate and thank me for my purchase. Bobby has since then followed up with me and continues to maintain his professional work ethic. Most would end their review saying they WOULD recommended Douglas VW and Douglas Infinity to their friends and family, but I ALREADY have!!! More

Talk about Service!!!!! David Suchocki Went above and beyond to get me in my car. I have never owned a Volkswagen and was a little hesistant in the purchase. David was reassu David Suchocki Went above and beyond to get me in my car. I have never owned a Volkswagen and was a little hesistant in the purchase. David was reassuring and educated me on the vehicle. Most important The price for the car was well within my price range, I could not be happier with my 2011 Jetta and will ALWAYS come back to David when I want a new car, not Only that I will refer as many people as I can Quality salesmen come in very few quantities and David Suchocki is definitely a quality salesman, Thank you!!!!!! More

Good service, good price, and straightforward. Jeremy and Chris were very good to deal with. Jeremy explained all the features and the trade-offs between the vehicles I was considering so that I co Jeremy and Chris were very good to deal with. Jeremy explained all the features and the trade-offs between the vehicles I was considering so that I could make an informed choice. Chris handled the financing. Chris listened to my price expectations and went above and beyond to make a deal that worked for both parties. Chris also made sure I understood the terms of the warranty and thoroughly explained the financing options. The signing of the closing paperwork was very easy and efficient due to the use of a digital documents instead of paper documents. When the day came to pick up the car, Jeremy had arranged all the details with my insurance company, registration, etc. He went over the car and its features and controls very thoroughly. In short, he did everything possible to simplify the process for me. More

Great experience Nick was awesome getting me a fair value for my trade in and great value for my new car. Process was easy and stress free. Very friendly dealership Nick was awesome getting me a fair value for my trade in and great value for my new car. Process was easy and stress free. Very friendly dealership and positive experience. More

Excellect Service I purchased my car at an Audi dealer; however, did not like the service because they treated me like a kid. Friends of mine told me about Douglas. As I purchased my car at an Audi dealer; however, did not like the service because they treated me like a kid. Friends of mine told me about Douglas. As soon as I arrived at the service department, I was greeted with respect. Dominic was very helpful and knowledgeable and the prices were very fair. I would highly recommend this dealer for anyone in the area. More

Easy and informative new car purchase experience Nick was very informative and helpful in our new car purchase. His friendliness made the experience very pleasant and his depth of knowledge on all t Nick was very informative and helpful in our new car purchase. His friendliness made the experience very pleasant and his depth of knowledge on all the models helped us make a great decision. More

I purchased a 2014 VW Jetta from Douglas this past week and my experience was absolutely great. Chet and Simon were extremely nice and very easy to work with. They did not make buying process difficult at and my experience was absolutely great. Chet and Simon were extremely nice and very easy to work with. They did not make buying process difficult at all, and they gave me a great price too! I came in on a Wednesday afternoon, and was driving my new car by Thursday morning. I will definitely be coming back to Douglas for my future purchases, and I highly recommend asking for Chet and Simon. More

Excellent Service I Went to Douglas Volkswagen in Summit for a service check up and felt like I left with so much more. The service was great and tended to more than t I Went to Douglas Volkswagen in Summit for a service check up and felt like I left with so much more. The service was great and tended to more than they had to. The assistant service manager Tom made sure to check with me before all the work started, just to get my approval. They really went above and beyond, even washing my car free of charge. This is my second VW and I have been to many VW dealerships before. Douglas Summit is by far the friendliest and most attentive one I have had the pleasure of taking my car to. Top notch service. Will be sure to come back. More

I was met right away at Douglas by Nic Malagna. He I was met right away at Douglas by Nic Malagna. He treated me with dignity and respect. I was able to buy a car in my budget, and am very satisfied w I was met right away at Douglas by Nic Malagna. He treated me with dignity and respect. I was able to buy a car in my budget, and am very satisfied with everything. Thanks to Nic and Douglas! More