Douglas Volkswagen

After visiting 15+ car dealerships over a two week period, we entered Douglas VW anticipating the same runaround we had grown exasperated with over the course of our search my for my first new car. period, we entered Douglas VW anticipating the same runaround we had grown exasperated with over the course of our search my for my first new car. The service at Douglas was quite the contrary. Jimmy was pleasant, engaging, modest, and most importantly extremely knowledgeable about Volkswagen’s current line. He helped me to find a car that encompassed everything I had been searching for and quickly became my advocate to ensure that the payments remained in my budget. After all the papers were signed, the exceptional service continued. He adjusted his schedule so that it was flexible to meet my needs, spent the time to give me a comprehensive orientation to the car, and continues to be readily available to answer questions and deliver follow-up services. Jimmy made my entire experience not only successful but easy and fun. The dealership as a whole gives off a vibe that is approachable and laid-back…highly recommended! More

What a refreshing experience!!! This dealership and especially our salesperson Jeremy Gutierrez, has a unique and welcome approach to customer service and sales. There's no pressure sales tactics, they especially our salesperson Jeremy Gutierrez, has a unique and welcome approach to customer service and sales. There's no pressure sales tactics, they exhibit unrestrained patience and understanding. They get to the point directly and in less time than we have experienced anywhere else! Even their Finance Dept expedites the process and got us out in record time. Having bought/leasedd over 10 cars in my lifetime I can say without question or hesitancy that the Douglas Volkwagen will absolutely treat you like a king!! My only regret: that more dealerships don't have this same attitude. Congrats Douglas More

It was indeed a pleasure working with Jeremy Gutierrez. He was very friendly, personable and professional. Most importantly, he was not 'pushy.' He was very receptive to our pricing research that we have He was very friendly, personable and professional. Most importantly, he was not 'pushy.' He was very receptive to our pricing research that we have presented to him. He worked closely with us to meet our pricing objective. And ultimately, found us the right car, with the color and style we wanted. He returned all my calls promptly and kept us informed every step of the way. I highly recommend Jeremy to all my friends. More

I had an excellent experience with Douglas VW and Tito Delgado. Tito made the experience of leasing my first car an absolute pleasure. He took the time to explain every detail of what I needed to know. H Delgado. Tito made the experience of leasing my first car an absolute pleasure. He took the time to explain every detail of what I needed to know. He was extremely knowledgeable and had such enthusiasm!! I plan to go back to this dealership for all my volkswagon needs! More

Competent and Friendly sales Consultant Mr. Tito Delgado: Ultimately I purchased another Make over Volkswagen but I had to highlight the competency and professionalism of Mr. Tito Delgado. Mr. Delgado was ve Ultimately I purchased another Make over Volkswagen but I had to highlight the competency and professionalism of Mr. Tito Delgado. Mr. Delgado was very knowledgeable on the product and extremely patient and courteous with absolutely no pressure. The dealership in general reflected this same demeanor. The purchase of another Make/Model absolutely had no reflection on the Dealership or the GTI (exceptional car) – I just wanted to try another vehicle. I recommend Mr. Delgado and will give Douglass another opportunity in the future. More

We took our certified pre-owened 2004 Passat to Douglas 3 times in 6 months to correct a rattling in the car we heard as we accelerated. $2k later and a couple of incorrect theories why the problem still exs times in 6 months to correct a rattling in the car we heard as we accelerated. $2k later and a couple of incorrect theories why the problem still exsisted and they had every excuse in the book for why it was still there. One visit to Trend Volkswagen in Rockaway and the problem was solved, a simple fix of a temperature gauge that was under warrenty. It has been over a year since then and no rattling what so ever. The staff was rude (minus the shuttle driver)and generaly they had no idea what they are talking about nor were they able to fix what the mechanic at Trend called 'a no brainer'. Highly recommend that you DO NOT take your car to be serviced by them. Also, another fun little story, we had a side panel blinker light damaged that we took into Douglas VW to get fixed. After further inspection of the bill I came to find out they charged us $25 for parts and about $25 for labor...also charged $2 for the bulb and another $25 for labor again. I asked what this was about and they said it was labor for installation of the bulb. When I pressed them that it was rediculous that they would charge twice for fixing the light and screwing it in they finally appologized and took it off the bill. Nice try. More

I had bought 8 cars from Ken Beam when he worked at Bernardsville VW & was in the market for 2 more & didn`t have any idea where he went to work after leaving Bernardsville. Driving on my way from the Bernardsville VW & was in the market for 2 more & didn`t have any idea where he went to work after leaving Bernardsville. Driving on my way from the Newark Airport with my Daughter, we saw a billboard for VWHotDeals.com & searched it when we got home. We were pleasantly surprised to see Ken our fave VW Sales Rep in video clips on the website! We went to Douglas Volkswagen in Summit the very next day & purchased an EOS & a new Jetta for my Daughter. My family & several of my friends have bought many cars from Ken in the past & I`m certainly going to make sure they know where he`s at too! He`s very down to earth, sincere & an absolute gentleman to work with. I would definitely recommend Ken to anyone looking for a Volkswagen. More

I started buying VW`s from Ken Beam when he worked at Bernardsville VW. I just bought my 3rd car from him at Douglas Volkswagen & was extremely pleased once again. My wife has also bought 2 Volkswagens f Bernardsville VW. I just bought my 3rd car from him at Douglas Volkswagen & was extremely pleased once again. My wife has also bought 2 Volkswagens from him also in the past. I highly recommend going to Douglas to see him. He makes you feel completely at ease with the entire buying process. His very straight forward/professional approach is quite refreshing. You`ll feel like you`ve known this guy for years, in just a matter of minutes talking to him. More

I started buying VW`s from Ken Beam when he worked at Bernardsville VW. I just bought my 3rd car from him at Douglas Volkswagen & was extremely pleased once again. My wife has also bought 2 Volkswagens f Bernardsville VW. I just bought my 3rd car from him at Douglas Volkswagen & was extremely pleased once again. My wife has also bought 2 Volkswagens from him also in the past. I highly recommend going to Douglas to see him. He makes you feel completely at ease with the entire buying process. His very straight forward/professional approach is quite refreshing. You`ll feel like you`ve known this guy for years, in just a matter of minutes talking to him. More

I have bought 5 cars from Ken Beam & find him to be the most upfront/professional sales consultant that I`ve ever dealt with. Originally met Ken while he worked at Bernardsville VW & followed him to Do the most upfront/professional sales consultant that I`ve ever dealt with. Originally met Ken while he worked at Bernardsville VW & followed him to Douglas Volkswagen in Summit. He seems to have quite a "following" as several of my friends have bought cars from him & have sent some of their friends to Douglas to see him too. I`d highly recommend. More