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Douglas Volkswagen

Summit, NJ

5.0
1,462 Reviews

491 Morris Ave.

Summit, NJ

07901

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Showing 1,462 reviews

September 08, 2023

Huge shout out to Steve and John in the part dept over at Douglas Volkswagen, my headlight went out on my Panda and both men made sure it was installed and working properly. LOVE LOVE this place, another GRE More

by Leamarie76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave, Irene, Steve & John, Russ Arons
Sep 08, 2023 -

Douglas Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Douglas Volkswagen, we look forward to having you as one of our valued customers for many more years to come!

August 30, 2023

We went to Douglas to see Dave Suchocki. We knew he's been there for many years and he knows the ins and out of the business. Dave made us feel comfortable and took time with us to explore o More

by Deena Sloan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Suchocki
Sep 07, 2023 -

Douglas Volkswagen responded

Thank you so much for your wonderful review, Deena. We are thrilled that you had such a great experience with Dave. We thank you for choosing Douglas Volkswagen!

August 30, 2023

Dave is the man! His attention to detail was quite refreshing.He addressed all my concerns no matter how trivial they seemed. Being newly separated and a single mom, More

by DWalker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Suchoki
Sep 07, 2023 -

Douglas Volkswagen responded

Thank you! Here at Douglas Volkswagen, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

August 26, 2023

Such a pleasant experience! Dave helped us and he worked very hard to make sure we saw all the vehicles they had within our pice range. We didn’t feel forced or pressured and he More

by Josie Geah-Teah
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Suchocki, Russ Arons
Aug 30, 2023 -

Douglas Volkswagen responded

Thank you, Josie Geah-Teah, for sharing about your experience with Dave here at Douglas Volkswagen. We appreciate your business and hope to see you again soon.

August 23, 2023

After checking out other Volkswagen dealerships my wife and I stumble on Douglas dealerships, and it was a great experience. family own and very friendly Dave help us find the exact vehicle we were looking More

by Victor Teah
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David T Suchocki , Russ Arons
Aug 24, 2023 -

Douglas Volkswagen responded

Thank you so much for choosing Douglas Volkswagen, Victor. Please don't hesitate to let us know if we can be of any more assistance!

August 19, 2023

Kim Sibblies was very helpful when making my appointment Brian Ardente explained in detail the update repair for my radio cutout and go dark More

by rleegreene3948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
brian ardente
Aug 24, 2023 -

Douglas Volkswagen responded

Thank you for choosing Douglas Volkswagen. Your five-star rating means a lot to us. We're glad we were able to help, and we hope to see you again!

August 17, 2023

Brian was awesome. Very helpful and detailed text messages with exactly what was going on with my car. More

by brattonj
Recommend Dealer
Yes
Employees Worked With
Brian, Russ Arons
Aug 18, 2023 -

Douglas Volkswagen responded

It's fantastic to hear that Brian provided you with great customer service at your recent visit! We truly appreciate the opportunity to do business with you. Thanks for choosing Douglas Volkswagen!

August 14, 2023

I felt very comfortable and the sales dept answered all my questions with confidence and patience More

by Nicholasriello
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rich Gaul and Nick Malanga
Aug 18, 2023 -

Douglas Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 07, 2023

Excellent customer service. Sales team made every effort to help me find the right vehicle for my needs. More

by sdr2md
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James D
Aug 09, 2023 -

Douglas Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Douglas Volkswagen, we look forward to having you as one of our valued customers for many more years to come!

July 03, 2023

Irene was on point and honest the entire time. They said what they were going to do and did it. No empty promises. Exceptional service. More

by Tankbooks
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Irene, Russ Arons
Jul 12, 2023 -

Douglas Volkswagen responded

Thank you for sharing your thoughts about your experience with Douglas Volkswagen. We appreciate your business and hope to see you again soon!

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