Dover Chevrolet

Recently visited Dover Chevrolet interested in a few different used trucks. Upon arrival I was greeted by Steve G. As I browsed, I found a truck I was not originally there for but was interested. I aske different used trucks. Upon arrival I was greeted by Steve G. As I browsed, I found a truck I was not originally there for but was interested. I asked Steve for the price and asked if there was anything wrong with the truck. He quickly said there wasn’t and went inside to get me the price. He came back 5 minutes later and asked if I wanted to test drive it. I said yes but asked for the price a 2nd time. He went back inside and got the key and finally the price. He brought the truck around to me and had all the doors open and truck running. He went through the features like the 2” lift keyless entry remote start etc. I took it for a spin and was really interested in buying it. Came back and walked around the truck with Steve and found some cosmetic defects that I wanted fixed (I was told I had to pay for paint touchups). I asked again if there was anything wrong with the truck. He said no. We went inside and had some negotiations on price/trade in. When the numbers looked good, we moved forward with the purchase. In a few hours I owed the vehicle and drove away. Here’s where my experience went downhill. Got home and got out of the truck and used the key fab to lock the truck and nothing happened. Tried again and nothing. Tried the remote start. Nothing. Opened the door and locked from the inside. Then tried unlocking with my key. The alarm went off. I walked around the truck again and in the passenger mirror housing I could see something like a hole, but the mirror was angled in a way it covered it up. I adjusted the mirror and went to look. There was a 3 inch hole in the housing and could see the innerds. After these two findings I called Steve and when he answered I asked him if he knew the keyless entry and remote start didn’t work. After a long pause, he stated that he noticed that issue a few weeks ago and had service look at it and they couldn’t figure out what the issue was. I asked him why he didn’t tell me about this issue. No answer. I reminded him I asked him 2x if there were any issues and he said no both times. I asked him how he would make this right. He had the audacity to tell me that I need to call service and have them look at it and see what it will take to fix it and how much it will cost ME. I said I wasn’t paying for it and I wanted him to get this figured out with service. Super annoyed I drove back there as soon as they opened the next morning Steve brought me to service and they were going to look at it but he still held to his manager not giving the green light on paying for it. Of course I asked to speak with his manager. His manager comes to the desk with 2 pieces of paper and tells me how the final loan amount of the truck was a “mistake” and was $200 less than it should have been. So because of their error, that should help me with the cost of the remote start. I explained to him how the transaction transpired. He didn’t seem to care one bit and said fabs can work when they come in and then just stop working. I said that the online add on their website lists keyless entry and remote start and asked how the truck has that. He had no answer other than their mistake can help pay for the fix. I then asked him to cancel the deal and bring my truck out front. This was the absolute worst car buying experience I have ever had and cannot believe how this was handled. Dishonesty gets you nowhere. More

Noah was awesome, very low pressure and straightforward. At no point during my car buying experience did I feel like I was being “sold” or taken advantage of. Everyone in the shop was very helpful. I wil At no point during my car buying experience did I feel like I was being “sold” or taken advantage of. Everyone in the shop was very helpful. I will definitely look for my next car at Dover Chevrolet before any other dealership. More

Great dealership, and hospitality! Made buying new truck a great experience! If you need a new vehicle go see them. a great experience! If you need a new vehicle go see them. More

Sales were not really personable. Business manager was terrible. Made no effort to get me a good rate. I had to refinance after the Purchase. terrible. Made no effort to get me a good rate. I had to refinance after the Purchase. More

All I'll say is this was the best experience I have ever had in buying a car ( I have bought many ) From Sean in sales to Shawn in finance , take it from a car fanatic these folks are the BEST ! had in buying a car ( I have bought many ) From Sean in sales to Shawn in finance , take it from a car fanatic these folks are the BEST ! More

Ed was easy to work with and patient during all of talks, texts and emails. He searched for the vehicle we were looking for, found it and got us into the price range we felt comfortable at. Thank you Ed! texts and emails. He searched for the vehicle we were looking for, found it and got us into the price range we felt comfortable at. Thank you Ed! More

Very smooth transaction. Look forward to the service end and hope that is good too. Gave a fair price and did well on my trade. end and hope that is good too. Gave a fair price and did well on my trade. More