Downey Hyundai

I called in to service to schedule an appt and was told by an employee that proper techs would be in to diagnose a dying 12v battery issue on my Kona EV Saturday morning 11am. I go in on Saturday and was t by an employee that proper techs would be in to diagnose a dying 12v battery issue on my Kona EV Saturday morning 11am. I go in on Saturday and was told by another employee that those techs are not there until the following Monday. I was told to come back, but since I was there already and frustrated, I told them to check my 12v battery. They checked it and did not find issues. I left, not even with an apology. I went to Cardinaleway Hyundai in El Monte a few days later where I received better service. I left my car with them in the afternoon and they texted me a few hours later letting me know that the 12v battery indeed was bad. More

Good and helpful people who help u find the best reliable car to last you a good amount of time car to last you a good amount of time More

Timely, friendly service, easy to make appointment, reminders sent by text helpful. I know inflation is happening, but $89.95 for a standard oil change is a bit high. $69 would be more appropriate. Tha reminders sent by text helpful. I know inflation is happening, but $89.95 for a standard oil change is a bit high. $69 would be more appropriate. Thank you. More

Great service and great staff. The service has been great since I got there early. The service has been great since I got there early. More

Purchased a car without all the details and was given only one key after they had full payment in cash! Would not return my calls! only one key after they had full payment in cash! Would not return my calls! More

My original impression was okay. My sales person was helpful. I was told that multiple items were already on the car and had to be purchased. These were 3m protective coat, LoJack an My sales person was helpful. I was told that multiple items were already on the car and had to be purchased. These were 3m protective coat, LoJack and Nitro tires. On the night of my purchase one tire was low with air. They filled it but could not confirm it was filled with the Nitro air. They said no problem. Bring it back and they would fix it. After several days I got my log on information for Lojack. I had to go back to the dealer for hardware to be installed. Seemed strange since they told me it was already there but I made an appointment. Brought my car in for 3 things. 1. The Nitro air 2. the lojack install and 3 a detail that was promised me when I purchased the car. Brought my car in Thursday for a 7:30 am appointment on Friday. Told the service consultant the 3 items that need to be completed. 1. Fix air in tires, 2 install and fix LoJack and 3 a full detail since they were unable to complete it when I bought the car. I was told I would hear from them by 11am Friday. They did not call. I called at 215 and was told ooops the people doing the detail were leaving and someone would call me back in 5 minutes. I confirmed everything else was going to be done. They did not call. I called again at 3:30 said I am on my way os my car ready. Again I was promised someone would call me back. Again they did not. I arrived at 4pm (just shy of 24 hours after I dropped it off) noone knew what was going on. I waited about 30 minutes and went back to service. First I was told it was being it was on the otherside being washed. Then I witnessed it being driven to the side I was on to be washed. When i finally got my keys (after about an hour and 20 min) I was told the only service they did was the LoJack. I asked who I should talk to that other items were not done I was again told they would call me. Again they did not. I tried all weekend to connect my car to LoJack. I called the dealer again multiple times on Monday. Noone return calls. I called LoJack Monday night. It turns put it was not installed correctly. I called again today and was told I would be called back. Again no return call. So I was forced to purchase 2 additional items LoJack and nitro tires. Neither of which I wanted. Over $1500 in items that they did not install correctly. Save yourself the trouble and avoid this place at all costs. Letting, and manny start returning phone calls of customers. Service manager your communication is horrible. Again I am asking for someone to fix the problem. You are in breach of contract as you have not performed the items you made me purchase. I purchased my car on 2/1, Brought it in to be fixed on 2/23. Called multiple times to get it fixed. Was called by service manager on 2/27, he promised to fix the problem. He promised to call me and update me. it is now 3/3 with no resolution. Horrible service. Do not use this Dealer or service department. More

It was clean and the my advisor was very helpful and got me out quickly me out quickly More

Excellent, Great, Extraordinary Service. Diana and Lala were just Super Wonderful. I've been in a couple of dealers and no one came close to hyundai. NO ONE can compare to the service of Di Diana and Lala were just Super Wonderful. I've been in a couple of dealers and no one came close to hyundai. NO ONE can compare to the service of Diana and Lala. More

Excellent customer service and very friendly employees. They took care of all my issues and questions. Would definitely recommend. They took care of all my issues and questions. Would definitely recommend. More

My car notified to service need so I call service department and make appointment after one week that was on February 29th 1.00 pm feb 28th they called me and confirmed my appointment too but when I department and make appointment after one week that was on February 29th 1.00 pm feb 28th they called me and confirmed my appointment too but when I go there the service team says no one informed them so that I have to stay 4 hrs if need to do after lots of discussion they put me to finance department I so them my service agreement for 2 years which charged me 4000 $ he says they do only beak down he didn’t understand service agreement is for service it’s not breakdown that’s coming under warranty. Hereafter I never recommend any body to Downey Hyundai More