Downey Hyundai

Great Tony in service was awesome very helpful and kind helped with all my needs helped with all my needs More

Took them 2 hrs before they could tell me they didn’t have the part. Had to then make arrangements to pick up car. have the part. Had to then make arrangements to pick up car. More

THIS IS THE WORST DEALER THAT THE HYUNDAI BRAND HAS. I bought a new Ioniq 6 car on December 31st and they delivered it to me with 40% of the surface SCRATCHED... they told me what they were going to fix I bought a new Ioniq 6 car on December 31st and they delivered it to me with 40% of the surface SCRATCHED... they told me what they were going to fix, it's been more than 2 months and now my car is stored in a house, I don't know why? They should give me another new car with factory paint and assembly, that's why I'm buying a new one! I don't want a new car painted and assembled in a body shop!! And the house where it is doesn't look like a bodyshop!!! More

Bought a used car. Got an amazing price. Very helpful with a few follow up small requests. Got the highest trade in price compared to 3 other dealers. Overall very Got an amazing price. Very helpful with a few follow up small requests. Got the highest trade in price compared to 3 other dealers. Overall very good experience. More

I took my Hyundai NEXO to the service center, and three days later, they called me to say that they didn't have the necessary authorization documents to repair the vehicle. This was a complete waste of my days later, they called me to say that they didn't have the necessary authorization documents to repair the vehicle. This was a complete waste of my time. In America, time = money, and as a customer, I shouldn't have to deal with such inconvenience. If a company causes inconvenience to its customers, it should compensate for it with a gesture. You send out customer satisfaction surveys to understand customer experiences, but the truth is, an unhappy customer is live advertisement for dissatisfaction. My advice to you: always value your customers and make them feel appreciated. The first step to achieving this is through employee training. Well-trained and knowledgeable employees improve customer satisfaction and help maintain the company’s reputation. Remember, customer experience is the most valuable investment a business can make. The only thing that made me happy throughout the process was the refreshments in your office. My children enjoyed them and were happy. Also, the employee handling our paperwork was very friendly and tried to assist us. However, at the end of the day, I had a service experience with no results. More

I am writing to express my extreme disappointment regarding damage sustained to my vehicle, 2024 Hunyadi Santa Cruz while it was in the care of Downey Hunyadi for its first scheduled maintenance on regarding damage sustained to my vehicle, 2024 Hunyadi Santa Cruz while it was in the care of Downey Hunyadi for its first scheduled maintenance on [03/04/2025]. Upon retrieving my vehicle on I did see the damage. However the next morning with the sunlight shining on it , I discovered door panel damage to the driver's side door. Given that the vehicle had only been in my possession and your dealership's lot since the service appointment, the damage could only have occurred on your premises. I immediately brought this to the attention of Angel (Service Manager) and Jose Martinez (Service Writer) on [03/05/25 2 8:30 am]. They acknowledged the damage and indicted that repairs would be scheduled within one to two weeks. Subsequently, I received a low-resolution security camera image purportedly showing my vehicle at the time of pickup. This image is insufficient to refute the evidence that the damage occurred while my vehicle was in your care. The congested parking conditions at your facility, as I previously described, create a high risk of such incidents. I am requesting that you take full responsibility for the damage to my vehicle and promptly schedule the necessary repairs. I look forward to a swift resolution to this matter. More

do not recommend sold me a broken truck now they don’t answer or return my calls answer or return my calls More

Great experience. Great dealership. Tim was pretty good about being laid back when it came to the final decision. Great dealership. Tim was pretty good about being laid back when it came to the final decision. More

Everyone was very helpful and appreciated the amazing customer service provided I also appreciated their kindness customer service provided I also appreciated their kindness More

Worse experience I have gone thru, it took the mechanic 3 days to figure out I needed to purchase a New engine but they knew I needed a new battery on day 2. What a joke. days to figure out I needed to purchase a New engine but they knew I needed a new battery on day 2. What a joke. More