Dulles Chrysler Jeep Dodge RAM

Do not shop at this dealership. The customer support is terrible and they try to rip you off. Go down the street and spend your hard earned money anywhere other than here. I have been waiting on a refund c terrible and they try to rip you off. Go down the street and spend your hard earned money anywhere other than here. I have been waiting on a refund check for now over 3 months. After getting the run-around from their Finance Manager ( April ) who was eventually fired for doing this to many people. She told me lies that my check was sent out months ago which i found to be untrue when I had to drive into the dealership and speak to her replacement. Great. So I call up the General Sales Manager at this place Tommy Omar. I left him two voicemails with tons of details and my information to call me back.. Guess what, no call back.. Thats okay. I am going to post my 1 star review everywhere including better business bureau. More

These people were amazing, I would refer anybody to go and do business with this friendly group. 5 stars for all of you, I love you guys and do business with this friendly group. 5 stars for all of you, I love you guys More

What a great car buying experience. I bought a second JEEP at Dulles again. Once again, David and Steve were very professional and made the sale. I highly recommend this dealership. I'm at the two week m JEEP at Dulles again. Once again, David and Steve were very professional and made the sale. I highly recommend this dealership. I'm at the two week mark after the sale and their follow up has been great. If you are buying a JEEP buy it here. Thanks David and Steve, you have earned my business now and in the future. More

Bravo to David and Steven at Dulles JEEP. Thanks for the tremendous effort to find the right JEEP at the right price. I highly recommend this dealership for your next car purchase. It’s worth the time to sh tremendous effort to find the right JEEP at the right price. I highly recommend this dealership for your next car purchase. It’s worth the time to shop with them, especially if you are home based in Loudoun. More

My wife and I are very pleased with the great care, friendliness, professionalism, and help we received to get to the deal we were looking for and all of the equipment we wanted and the color we were s friendliness, professionalism, and help we received to get to the deal we were looking for and all of the equipment we wanted and the color we were set on ( RED ) We are very happy with our purchase of our new 2013 Kia Soul Exclamation. Thank you all for your help. Thom & Rose Kinnaman More

I would recommend this dealer for getting me the car I wanted (they did not have the color interior/exterior in stock) at the price I wanted (price advertised online). They were able to get the car quic wanted (they did not have the color interior/exterior in stock) at the price I wanted (price advertised online). They were able to get the car quickly so I could take advantage of lower interest rate. The staff was helpful and friendly - and I felt I could ask questions without feeling foolish. The staff offered drinks and wanted the customer to feel welcome. The showroom/service area has a great coffee and hot chocolate machine that will make service appointments more comfortable. I went to one other Subaru dealer 6 months prior to this visit (when I wasn't serious about buying), so I don't have a lot to compare this Subaru dealer to - but I would recommend. Jerry was my internet sales person and he was very helpful and honest. More

Excellent experience. I came into the dealership at 9:30am to test-drive the certified used car I saw online. Got a prompt trade appraisal and drove out in my new car before noon. Tommy, Chris and Ja 9:30am to test-drive the certified used car I saw online. Got a prompt trade appraisal and drove out in my new car before noon. Tommy, Chris and James are true professionals and provided me with a painless experience from start to finish. More

Visited this dealership as we got a reasonable quote on a Subaru Outback. The car we saw online wasn't in stock. The sales rep had told us we could reserve that car by writing a check that would not be cashe Subaru Outback. The car we saw online wasn't in stock. The sales rep had told us we could reserve that car by writing a check that would not be cashed until we confirmed we wanted to move forward with a purchase. We ended up buying an Outback at another dealership the next day. We then spent several days trying to get someone to contact us back since we canceled the order with the sales rep, and they had already processed the deposit. No one called us back or responded to our emails. The manager was finally able to email us back through this site after I initially submitted a negative review. So this site is effective in that regard. We were ultimately able to get the refund we expected. I will say however, clear communications isn't this dealership's best trait. The manager (Tommy) told us on Saturday the check would be ready the next day and asked if we would like to pick it up. We took him up on the offer. He later tells us that's not possible as the finance person isn't available. Isn't that contradictory to telling us the refund would be ready? Anyway, Tommy offers to be present at the dealership on Monday morning instead. I arrive Monday morning and he isn't around. When I called his mobile, it went straight to voicemail and his staff can't reach him. The staff member who tried reaching Tommy was kind enough to have someone come to my workplace to drop off the check later that day when it was actually ready. So overall, I finally did get the resolution I expected but it took too much effort and there was constant miscommunication (or no communication) along the way. I wouldn't say it was a terrible experience since we got our issue resolved, and the last person we dealt with was very nice and followed through (which is why I rated them a 3 in Customer Service - otherwise they would've gotten the lowest score). I just wouldn't recommend them. Too much hassle. More

I could not be more pleased with my experience. From the minute I walked into Dulles Motorcars and met Ashante, I knew I was in the right place. While some sales people are concerned about your money, Ashan minute I walked into Dulles Motorcars and met Ashante, I knew I was in the right place. While some sales people are concerned about your money, Ashante genuinely cares about his clients and does what's best for *them*. I walked in uncertain as to whether I could even get a car and Ashante promised they'd find a way. What Dulles Motorcars did for me from that point is nothing short of a miracle. I know I would not have had the experience I had anywhere else and not only do I now own a beautiful Kia, but it's the car of my dreams. Dulles Motorcars and Ashante Duncan have truly been an answer to my prayers. More

This was our first new car purchase experience where we could leave our poker face at the door. Ashante treated us as educated consumers throughout the entire process - from approach to delivery, used all could leave our poker face at the door. Ashante treated us as educated consumers throughout the entire process - from approach to delivery, used all resources to answer our questions and went the extra mile to help us decide between two models. Chris (Finance Manager) guided the timeline of the purchase, and facilitated our purchase in record time with a sense of humor that put us at ease. Thank you, Ashante, Chris, and Kim for making us feel welcome at Dulles Motorcars Subaru, this is a family we are proud to be part of and will recommend our friends and family to stop by for future car purchases. More