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Duval Acura

Jacksonville, FL

4.2
1,071 Reviews
Since 1986 Duval Acura's mission has been to continuously exceed the expectations of our customers and associates. Our goal is to be the benchmark for excellence in every aspect of our business. Duval Acura is dedicated to: 1) As a diverse company, we are committed to serving employees, customers and the community. 2) Delivering exceptional service & value 3) Promoting personal & professional growth 4) Fostering teamwork & associate involvement 5) Demanding the highest ethical standards from ourselves Our commitment to this mission makes Duval Acura a place where people want to work and do business.
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11225 Atlantic Blvd

Jacksonville, FL

32225

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Showing 1,071 reviews

September 08, 2019

Great as always Duval Acura service is always great. Arick is always very friendly and courteous. They always are on time and explain everything. I have been using Du More

by DebbieD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ARICK D. ARMENTA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2019 -

Duval Acura responded

Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 07, 2019

Excellent Buying Experience Our salesperson, Chris, was very friendly, knowledgeable, and informative. The trade-in valuation was reasonable and the price of the certified pre-ow More

by jelang7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
R BINRASHED, CHRISTOPHER S. CRAMER
Sep 09, 2019 -

Duval Acura responded

We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for the great review!

September 06, 2019

Always a pleasure . I was 10 minutes early for my appointment, but was still tended to right away. Never any hassle getting the car serviced here. More

by bradem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ARICK D. ARMENTA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2019 -

Duval Acura responded

It is great to hear everything was done quickly and to your satisfaction! Feel free to reach out to us if you need anything. Have a wonderful day.

September 01, 2019

Straightforward car buying experience Everyone I worked with at Duval Acura was extremely straightforward and delivered everything promised. Happy with my experience and would recommend th More

by April
Recommend Dealer
Yes
Employees Worked With
ANTHONY V. LEWIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CAIN PIERCE
Sep 03, 2019 -

Duval Acura responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

September 01, 2019

VIP Treatment From the time I arrived the team showed an urgency to get out to me before I came in even though there were many cars in the drive! Very informative a More

by Chuck B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KHALIL R. MERCADO CORREA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2019 -

Duval Acura responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 31, 2019

Exceptional Service My service advisor Khalil Mercado provide excellent service and advice. My car was finished on time with exceptional service. He even provided excelle More

by shields16325
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KHALIL R. MERCADO CORREA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2019 -

Duval Acura responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you're ever in need of more help, please let us know!

August 29, 2019

Very professional and courteous experience We just leased our fourth MDX and our acquisition experience was absolutely professional and courteous. The quality of this service team was an impor More

by ToroJax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ANTHONY V. LEWIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOVIE B. QUINTO
Aug 30, 2019 -

Duval Acura responded

Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

August 26, 2019

Class Act Dealership Roger went above and beyond for me. This is obviously the standard for all of the departments in Duval Acura which is why I have gone to them for my l More

by Kristen VR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ROGER C. SLAVENS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2019 -

Duval Acura responded

Hi, we are so happy to read such a great review about Duval Acura! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 22, 2019

Service Team is Excellent, Service Adviser is outstanding!! Was In for service on my wife's ILX, which I hate! I even dislike your Dealership car owner waiting area. It is well below standard of other luxury br More

by Vic30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KHALIL R. MERCADO CORREA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2019 -

Duval Acura responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 22, 2019

30 years and counting of prompt, dependable and courteous service. Thank You Duval Acura, would love a new RL but at age 81 not likely, so keep up the good se More

by 1990Legend2000RL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MERRICK WADE
5.0
This rating includes all reviews, with more weight given to recent reviews.
PHILIP C. GRAHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
ARICK D. ARMENTA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : KEVIN M. AGUSTIN
Aug 23, 2019 -

Duval Acura responded

Hi, we are so happy to read such a great review about Duval Acura! We sincerely value your business and look forward to your next visit!

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