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Duval Acura
Jacksonville, FL
1,071 Reviews
Since 1986 Duval Acura's mission has been to continuously exceed the expectations of our customers and associates. Our goal is to be the benchmark for excellence in every aspect of our business. Duval Acura is dedicated to:
1) As a diverse company, we are committed to serving employees, customers and the community.
2) Delivering exceptional service & value
3) Promoting personal & professional growth
4) Fostering teamwork & associate involvement
5) Demanding the highest ethical standards from ourselves
Our commitment to this mission makes Duval Acura a place where people want to work and do business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 AM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,071 reviews
August 21, 2019
Duval Acura is the best dealership in Northeast FL Khalil is amazing. His attention to detail, expertise in the auto industry and his customer service is the best I have ever seen. Great experience. Khalil is amazing. His attention to detail, expertise in the auto industry and his customer service is the best I have ever seen. Great experience. More
by Camsu14
Employees Worked With
Other Employees :
Khalil and Hampton
August 21, 2019
Excellent service Courteous and excellent service. Keep it up. Nothing more to add. Will be recommending the dealership to friends. See you again in the next few months Courteous and excellent service. Keep it up. Nothing more to add. Will be recommending the dealership to friends. See you again in the next few months for my scheduled oil change. More
by Rad
Employees Worked With
August 19, 2019
Outstanding experience!! Duval Acura has always provided me with the highest quality service. It is clear that their team in concerned more about the customer's experience tha Duval Acura has always provided me with the highest quality service. It is clear that their team in concerned more about the customer's experience than they do profit. This attitude and culture keeps me coming back. This was my 4th car purchased so far. I am a customer for life! More
by Rob32174
Employees Worked With
Other Employees :
MICHAEL SHAW
August 19, 2019
Went above and beyond to satisfy customer Khalil is the ultimate professional he went above and beyond to resolve the issues with my TLX that another Acura dealer couldn't resolve. Khalil know Khalil is the ultimate professional he went above and beyond to resolve the issues with my TLX that another Acura dealer couldn't resolve. Khalil knows the Acura brand very well More
by Pulpmaker12
Employees Worked With
August 15, 2019
Great service Recently our 2016 MDX battery died while running errands. When I called the Duval service department Ed answered the phone. When I told Ed my car woul Recently our 2016 MDX battery died while running errands. When I called the Duval service department Ed answered the phone. When I told Ed my car wouldn’t start he quickly said he would personally come right away to give us a jump, and with in 20 minutes he was there Ed was a godsend, as it was another 90+ degree day. Ed followed us to the dealership where Khalil had our battery replaced in about an hour (under warranty by one week), and we were back on the road. Always have had a very positive experience at Duval. Thanks to all, especially Ed (do not know last name) for his going that extra mile. More
by Rvincent
August 13, 2019
Professional. Courteous. No haggle pricing was nice. Anthony and Cain were great. Both were helpful and took time to explain everything. Low to no pressure car buying made for a much better experience Anthony and Cain were great. Both were helpful and took time to explain everything. Low to no pressure car buying made for a much better experience than is typical. Really liked that. We are repeat customers from ‘12. More
by PT
August 12, 2019
Honest and helpful! Hector helped me find the car that had everything I wanted! He was patient and there was no pressure to make a decision. It was the best experience I Hector helped me find the car that had everything I wanted! He was patient and there was no pressure to make a decision. It was the best experience I've had when purchasing a car! More
by AJ161875
Employees Worked With
August 12, 2019
Roger Perfect 👌 It was a no pressure experience with great customer service! The finance team was really helpful and I appreciated the time they took to provide infor It was a no pressure experience with great customer service! The finance team was really helpful and I appreciated the time they took to provide information about my options. More
by DVans
Employees Worked With
August 10, 2019
Very good experience Very good overall auto service experience. Jovie knows how to service a customer. Accurate estimate, and timely delivery. Also, very good sales mee Very good overall auto service experience. Jovie knows how to service a customer. Accurate estimate, and timely delivery. Also, very good sales meeting with Anthony Lewis to discusss my end of lease and the going forward possibilities. He answered all my questions regarding new Acura. More
by ToroJax
August 10, 2019
Wonderful experience I received such warm & professional help from Luiz. I told him what I was looking for and he made it all happen. He was great! I received such warm & professional help from Luiz. I told him what I was looking for and he made it all happen. He was great! More
by Rockcitygal
Employees Worked With
LUIZ C. ALEJANDRO
