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Duval Acura
Jacksonville, FL
1,072 Reviews
Since 1986 Duval Acura's mission has been to continuously exceed the expectations of our customers and associates. Our goal is to be the benchmark for excellence in every aspect of our business. Duval Acura is dedicated to:
1) As a diverse company, we are committed to serving employees, customers and the community.
2) Delivering exceptional service & value
3) Promoting personal & professional growth
4) Fostering teamwork & associate involvement
5) Demanding the highest ethical standards from ourselves
Our commitment to this mission makes Duval Acura a place where people want to work and do business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 AM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,072 reviews
March 05, 2022
Roger Slavens gets 5 stars! The market is crazy right now, but we were lucky enough to get an unreserved MDX right off the truck. Dealership communication regarding getting ahol The market is crazy right now, but we were lucky enough to get an unreserved MDX right off the truck. Dealership communication regarding getting ahold of Roger needs work, but other that we were in and out in a few hours, detail department get a great job, and everyone stayed past closing to help get us through. Highly recommend! More
by colgroma
Employees Worked With
February 19, 2022
The Sales Manager and Roger made the experience of buying my new TLX transparent and easy. I was dealt with respect and given a fair price for my trade-in vehicle which was not my experience at the other Jac my new TLX transparent and easy. I was dealt with respect and given a fair price for my trade-in vehicle which was not my experience at the other Jacksonville Acura dealership. I would definitely take my return business to them, because of my positive experience. More
by waynearoo
Employees Worked With
December 30, 2021
Your patience and knowledge was exceptional. I greatly appreciate everything you did for us in providing us with a great buying experience. As a returning buyer, we will always look there first for any fu appreciate everything you did for us in providing us with a great buying experience. As a returning buyer, we will always look there first for any further purchases. Thanks for everything! More
by deannajaxson
Employees Worked With
Ahmed ElGelany
November 20, 2021
He is awesome & made the process extremely smooth. Appreciate all the help for it !! Thankyou! Appreciate all the help for it !! Thankyou! More
by manjusha.gopalakrishnan
November 16, 2021
Over all it was a great experience. Ahmed was very professional and knowledge about the MDX I bought. We started communicating about 2 weeks before the purchase. Through emails, text messages and p professional and knowledge about the MDX I bought. We started communicating about 2 weeks before the purchase. Through emails, text messages and phone calls he kept me up to date on the situation when the dealership was receiving the next MDX. I appreciated Ahmed's efforts to keep me informed. The whole process was easy, and stress free. It was a great pleasure to work on Ahmed to complete this sale. Also, David in finance was great and easy to work with finalizing the paperwork. I would if you are in the market for an Acura definitely consider Duval Acura. More
by GaryL
Employees Worked With
David of Finance, Ahmed ElGelany
November 10, 2021
Ahmed was very professional and nice to work with. He worked with me to sell my mercedes and he was the most cooperative person to work with and he actually got me the highest offer on my car. worked with me to sell my mercedes and he was the most cooperative person to work with and he actually got me the highest offer on my car. More
by beleih.ahmed
Employees Worked With
Ahmed ElGelany
October 22, 2021
Duval Acura was polite and professional. There was no undue pressure to buy our car. There was not a long drawn out buying process like other dealers. undue pressure to buy our car. There was not a long drawn out buying process like other dealers. More
by Imrev
Employees Worked With
Ahmed ElGelany
October 22, 2021
Ahmed made buying my TLX Aspec remotely as I live a good distance away a smooth and easy process. Answered all questions, explained everything well, and was a pleasure to deal with. Would highly recommend D distance away a smooth and easy process. Answered all questions, explained everything well, and was a pleasure to deal with. Would highly recommend Duval Acura for a great deal on your next car purchase. More
by JW
Employees Worked With
Ahmed ElGelany
