Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Duval Acura
Jacksonville, FL
1,066 Reviews
Since 1986 Duval Acura's mission has been to continuously exceed the expectations of our customers and associates. Our goal is to be the benchmark for excellence in every aspect of our business. Duval Acura is dedicated to:
1) As a diverse company, we are committed to serving employees, customers and the community.
2) Delivering exceptional service & value
3) Promoting personal & professional growth
4) Fostering teamwork & associate involvement
5) Demanding the highest ethical standards from ourselves
Our commitment to this mission makes Duval Acura a place where people want to work and do business.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 AM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,066 reviews
August 05, 2018
Excellent customer service Dealing with Jovie as a service rep is great, his attention to details is superb. He always keep us with up to date services needed. Dealing with Jovie as a service rep is great, his attention to details is superb. He always keep us with up to date services needed. More
by Beto
Employees Worked With
Jovie
Helpful August 05, 2018
Great costumer service Kevin always have excellent costumer service. Every time I send him an email, he responds immediately. Since I got my car back in 2015, I have zero co Kevin always have excellent costumer service. Every time I send him an email, he responds immediately. Since I got my car back in 2015, I have zero complains about the service. More
by velazqu0914
Employees Worked With
August 04, 2018
Basic Maintenance The 2015 MDX was taken in for basic maintenance (early oil change, battery replacement, wiper replacements) as an upcoming cross country drive was fas The 2015 MDX was taken in for basic maintenance (early oil change, battery replacement, wiper replacements) as an upcoming cross country drive was fast approaching. The appointment was easy to schedule. Service was efficiently completed in the estimated amount of time. The service advisors are always knowledgeable and don’t recommend anything unnecessary. As a matter of fact, Khalil suggested I could wait on the 3.5 year old battery as it was still under warranty but since car batteries generally don’t last more than 3 years in FL I wasn’t willing to take a chance it would die unexpectedly during the road trip. As you would expect servicing an upscale vehicle is a bit more expensive however, Duval Acura is surprisingly very competitive on many types of service. They most certainly were with tires replaced in March. Don’t forget to check savings coupons which are often found on their website. More
by ByTheSea
Employees Worked With
Khalil
August 03, 2018
Great buying experience with Chris Cramer Chris was knowledgeable and courteous during our research process. He knew the RDX very thoroughly and helped us find just the vehicle we were lookin Chris was knowledgeable and courteous during our research process. He knew the RDX very thoroughly and helped us find just the vehicle we were looking for. We were very satisfied with the overall experience. More
by JohnK
Employees Worked With
Jovie
August 02, 2018
Satisfactory It’s going to be eight years of been serviced here and I was never disappointed!!! Great service!!! Thank you Kevin and all Acura team !!! You are the It’s going to be eight years of been serviced here and I was never disappointed!!! Great service!!! Thank you Kevin and all Acura team !!! You are the best !!! More
by Alexis
Employees Worked With
August 01, 2018
Courteous, respectful, competent, resourceful I took my MDX in for a A16 service. Kevin, in the service department, as usual, is punctual, friendly, and efficient. He kept me informed and is alwa I took my MDX in for a A16 service. Kevin, in the service department, as usual, is punctual, friendly, and efficient. He kept me informed and is always helpful and professional. Thank you Kevin, and the entire Acura Service Department. More
by nursbb
Employees Worked With
August 01, 2018
The best Great customer svcs. Anthony the best. No sales pressure. Highly recommend duvsl after sale service tops.even other staff helped. I never received thi Great customer svcs. Anthony the best. No sales pressure. Highly recommend duvsl after sale service tops.even other staff helped. I never received this from other dealers. THE BEST AWARD SERVIICE. AND PRODUCT. More
by Tracy hg
Employees Worked With
Anthony Lewis THE BEST,also roger
July 29, 2018
Amazing service!! Serving Dept rep Arrick always gets my problem solved ! Fit me in for a new battery quickly and even got my car washed! And I am always greeted with f Serving Dept rep Arrick always gets my problem solved ! Fit me in for a new battery quickly and even got my car washed! And I am always greeted with friendly people! More
by Julie
Employees Worked With
Arrick Armenta
July 28, 2018
Service consultant Jovie Quinto, was very helpful. He was very friendly he made sure that I was comfortable while I waited and the job was done in a timely manner. Jovie Quinto, was very helpful. He was very friendly he made sure that I was comfortable while I waited and the job was done in a timely manner. More
by Cargirlphyllis123
Employees Worked With
Jovie Quinto
July 25, 2018
Dealer rating We have been ( My daughter and I ) Duval Acura Customers for 19Yrs. We have purchased 7 cars and have received excellent service. We both just purchas We have been ( My daughter and I ) Duval Acura Customers for 19Yrs. We have purchased 7 cars and have received excellent service. We both just purchased 2018 models, a TLX and a RL. Great cars .But a car is only as good as the service. and Duval has been excellent , I do miss Eddie, but Javia has been great. Keep up the good work. More
by TLX Hank
Employees Worked With
Hector and Javia
