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Duval Acura
Jacksonville, FL
1,066 Reviews
Since 1986 Duval Acura's mission has been to continuously exceed the expectations of our customers and associates. Our goal is to be the benchmark for excellence in every aspect of our business. Duval Acura is dedicated to:
1) As a diverse company, we are committed to serving employees, customers and the community.
2) Delivering exceptional service & value
3) Promoting personal & professional growth
4) Fostering teamwork & associate involvement
5) Demanding the highest ethical standards from ourselves
Our commitment to this mission makes Duval Acura a place where people want to work and do business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 AM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,066 reviews
November 28, 2017
Anthony is great to work with. I have worked with Anthony for several years now and he has been a partner in helping me get the vehicle I am looking for. My wife and I continue to s I have worked with Anthony for several years now and he has been a partner in helping me get the vehicle I am looking for. My wife and I continue to shop at Duval Acura because of the wonderful service we receive. More
by Sikoniko
Employees Worked With
Anthony Lewis
Helpful November 27, 2017
Duval Acura Jovie was my service advisor this visit; he is trustworthy, friendly, and professional. Staff is always pleasant, friendly, and very helpful! My Jovie was my service advisor this visit; he is trustworthy, friendly, and professional. Staff is always pleasant, friendly, and very helpful! My experiences with Duval Acura since purchasing my MDX in 2011 from them and having my vehicle serviced by them has always been positive. More
by lovemymdx
Employees Worked With
Jovie
November 24, 2017
Prompt, efficient, friendly Upon entering the Service Center, the lady greeting me was very helpful, friendly and responsive. Kevin Snyder, my service rep, was totally prepared Upon entering the Service Center, the lady greeting me was very helpful, friendly and responsive. Kevin Snyder, my service rep, was totally prepared for my scheduled time; Explanation of service required, price, loaner ready to go, and, in general, a very professional individual. MDX was ready when promised with a status phone call before pickup. I know I can count on Kevin for future concernc. More
by William L Kopf Sr
November 20, 2017
Outstanding Kevin explained all service that would be performed, available discounts and recommendations. Outstanding customer service by Kevin, my vote for 2017 Kevin explained all service that would be performed, available discounts and recommendations. Outstanding customer service by Kevin, my vote for 2017 employee of the quarter / year. More
by BRIAN SKEETE
Employees Worked With
November 19, 2017
EXCELLENT Excellent customer service!!! Staff members were extremely friendly and helpful!! Kevin gave me a complimentary vehicle inspection and did not pressur Excellent customer service!!! Staff members were extremely friendly and helpful!! Kevin gave me a complimentary vehicle inspection and did not pressure me to get anything extra fixed! More
by MzNita1974
Employees Worked With
November 19, 2017
Wonderful service Very honest dealership. Came in to get something done that another company told me to get done, and they saved me hundreds of dollars and making the r Very honest dealership. Came in to get something done that another company told me to get done, and they saved me hundreds of dollars and making the right diagnosis! More
by Mccurdyk
Employees Worked With
November 18, 2017
Maintenance Service Eric was friendly and explained both the work to be done and the price. He also made sure that the work was completed correctly. Eric helped us set ou Eric was friendly and explained both the work to be done and the price. He also made sure that the work was completed correctly. Eric helped us set our cell phones to connect with the car. More
by Kenneth Whitten
Employees Worked With
Eric
November 18, 2017
Excellent customer service Jessica was very courteous and professional. She was caring and very compassionate and made communicating very easy. Having unexpected car expensives Jessica was very courteous and professional. She was caring and very compassionate and made communicating very easy. Having unexpected car expensives is a dreaded task but working with someone like Jessica eased the process. More
by Chrystal Rouse
Employees Worked With
Jessica Shippee
November 17, 2017
Excellent Service This dealership always takes great care of any concerns I have with my cars. I would recommend the store to anyone needing service or looking to purch This dealership always takes great care of any concerns I have with my cars. I would recommend the store to anyone needing service or looking to purchase a vehicle. More
by DWR010907
Employees Worked With
Todd Thigpen, Merrick Wade, Cecil Adams
November 17, 2017
Fantastic from start to finish! Everyone at the dealership was very welcoming & made the entire experience a pleasure. I will definitely be bringing my vehicle back here for service Everyone at the dealership was very welcoming & made the entire experience a pleasure. I will definitely be bringing my vehicle back here for service as well. More
by Christa0217
