Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Duval Ford

Jacksonville, FL

Overview
Employees
Reviews
Vehicles
4.9
1,960 Reviews
Duval Ford, the oldest family-owned Ford dealership in Jacksonville, Florida, has proudly served the community since 1916. As a premier dealership, we offer an extensive selection of new and used Ford vehicles, including cars, trucks, and SUVs, along with top-notch parts and service.
Contact Dealership
View Awards

1616 Cassat Ave

Jacksonville, FL

32210

Directions

By Type

Showing 1,960 reviews

May 18, 2026

Start to finish great service from setting up the appointment to getting me a Lyft to and from the appointment. More

by hrntfixr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Cassel
Report | Print
May 18, 2026

Warren Hart has helped me with several vehicle purchases over the years and he is always a pleasure to work with and this time he introduced me to Maurice to help me and he was a pleasure as well More

by Scott
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Maurice Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Warren Hart (5 stars …always a pleasure)
Report | Print
May 09, 2026

Allison was great. Best there is!!! She is the reason I keep coming back. Facts More

by kyle9781
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison Bifany
Report | Print
May 09, 2026 -

Duval Ford responded

It’s wonderful to hear you had such a positive visit with our team. We appreciate your continued loyalty and look forward to servicing your Lincoln again.

May 08, 2026

Always great at duval ford. Never had any issues. Somewhat fast service for a dealer. I expect to wait 1-2 hours for The works... Waiting room is nice. Would be great if they ad More

by Walter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jace
Report | Print
May 08, 2026 -

Duval Ford responded

Thank you for trusting our team with your Ford Escape service and for noting our quick turnaround and comfortable waiting area. We apologize for the extra follow-up calls and will pass along your suggestion for USB and Type C charging hubs to our service team.

May 06, 2026

Oil change went great, waiting area was clean coffee was fresh and the wait time was reasonable More

by alwoods915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chasity
Report | Print
May 12, 2026 -

Duval Ford responded

Thanks alwoods915 for the 5 star recognition of the Duval Ford amenities - our waiting area, coffee service and time management.

May 04, 2026

From finding the vehicle to delivering, this team went above my expectations at a great price. Extremely happy! More

by Christopherjtaylor84
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Weston Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Hitt
Report | Print
May 12, 2026 -

Duval Ford responded

Duval Ford strives to go above and beyond on every vehicle purchase. Thanks Christopherjtaylor84 for the 5 star approval.

April 23, 2026

I had an excellent experience with Duval Ford from start to finish. My Service Advisor Brayden was friendly and professional. I highly recommend them for anyone looking for great service. More

by Kristenl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brayden Harris
Report | Print
Apr 24, 2026 -

Duval Ford responded

Thanks KristenL for the 5 star vote of confidence in the Duval Ford service team. Your recommendation is appreciated.

April 20, 2026

I love this dealership! They always have the best service and are so helpful! Definitely recommend More

by Iclippert1788
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maurice Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2026 -

Duval Ford responded

Duval Ford appreciates your continued business and 5 star recommendation lclippert1788.

April 19, 2026

I’ve been coming to this dealership for years now and I always get really good service More

by sweetbuddy6455
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Apr 24, 2026 -

Duval Ford responded

Thank you sweetbuddy6455 for your many years of trust and dedication in Duval Ford on Cassat Avenue.

April 08, 2026

Loving my 2026 ST Line Ford Explorer! !! The customer service was amazing!! Highly recommend Kathleen and Loren! More

by tiffany.mason1117
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathleen Pacheco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Loren Gay
Report | Print
Apr 15, 2026 -

Duval Ford responded

Congrats on your 2026 Ford Explorer ST tiffany.mason1117. Thanks for sharing your 5 star experience with Kathleen , Loren and the entire sales team at Duval Ford..

1
2
...
196