Duval Ford

It was easy. No hassles. Ethan Seibel was helpful, knowledge In total, an excellent experience. Smooth. The finance people were excellent for the lease. Ethan did a superb job. The internet sale went down as por In total, an excellent experience. Smooth. The finance people were excellent for the lease. Ethan did a superb job. The internet sale went down as portrayed. Superb work. More

GREAT over the phone / email service! Not an in person type of shopper? Do all your research up front and then just want to buy and get done? Don't like sitting for hours in a dealership Not an in person type of shopper? Do all your research up front and then just want to buy and get done? Don't like sitting for hours in a dealership waiting on paperwork? Then THIS is your dealership. I've purchased 3 vehicles from this dealership. In the past I've worked with Richard Tackett. Contacted him this go-around and he put me in contact with Mike Murdock. Richard told me Mike would do a good job and he did. He ran numbers for me on several vehicles, actively tracked down a great rate for the terms I was looking for and went out of his way to find the truck I was looking for with the features I wanted. ALL this was done via email and text message. They then put all the paperwork together and delivered the truck in person. Took 15 minutes to sign all the papers and I was done. Good luck beating that with any other dealer. Joey Kochevar delivered the truck, ran through all the bells and whistles, made sure I didn't have any questions and was off. Richard Tackett is great. I was leery not dealing with him directly but Mike Murdock was great too. All around great experience... More

Very satisfied customer I had been looking for a Ford F-150 for quite awhile. Finally found a dealer that listened to my wants and needs. ( Actually I got more truck than I I had been looking for a Ford F-150 for quite awhile. Finally found a dealer that listened to my wants and needs. ( Actually I got more truck than I need but it is a joy to drive.) The whole process took less than four hours on a busy Friday afternoon. Can't give enough praise to Joe Kochevar for staying late and making sure my truck was ready. More

warranty servi9ce my association with service representative Mike Constantine has always been very good. I rate him top notch.I do feel like others in service handicap my association with service representative Mike Constantine has always been very good. I rate him top notch.I do feel like others in service handicapped him when issues like the wrong part being ordered. Also when ford Motor Co. communications hinders him when he cant exactly predict when they will be available to proceed on warranty service which I think puts him in a bad position when he hears all the grief from the customer. Mike has done a great job as for as I am concerned. More

So Painful!!! I would NOT recommend purchasing a car from Duval Ford. We told them we had preapproval for a loan through our Credit Union. Finance person said "we I would NOT recommend purchasing a car from Duval Ford. We told them we had preapproval for a loan through our Credit Union. Finance person said "we work with them all the time" and then proceeded to try to originate a new loan (with another credit bureau pull and all) rather than using our preapproval. All to make a few extra bucks originating a new loan. Way too many "games" from this dealership - stay away. Should have been an easy sale and process. They made it SO PAINFUL!!! More

EXCELLENT CUSTOMER SERVICE If you want excellent customer service and knowledgable advice speak to Taysha Diaz. She showed patience in finding what i was looking for and delive If you want excellent customer service and knowledgable advice speak to Taysha Diaz. She showed patience in finding what i was looking for and delivered. More

Tino is da man Everyone associated with this dealership are the best in north east Florida. From Tino to Richard. Awesome experience. Will come back again and again Everyone associated with this dealership are the best in north east Florida. From Tino to Richard. Awesome experience. Will come back again and again and again. More

Best Sales experience Duval auto dealerships are awesome! Bryce at Duval Ford went out of his way to find the perfect 2 cars for us. The entire experience was excellent Duval auto dealerships are awesome! Bryce at Duval Ford went out of his way to find the perfect 2 cars for us. The entire experience was excellent and they got us in and out quickly More

Like the new digs, very impressive. Everyone is so friendly & helpful, the lounge is Alsom. My wife has told me about the upgrades but my work schedule at beaches hard to get time on the Everyone is so friendly & helpful, the lounge is Alsom. My wife has told me about the upgrades but my work schedule at beaches hard to get time on the Westside of Jax. I was very impressed. More

Super Everything was great , Malcolm Daigle is the best!!! My experience was very good, I would recommend this dealership to my friends and family.i hope th Everything was great , Malcolm Daigle is the best!!! My experience was very good, I would recommend this dealership to my friends and family.i hope the service department is as great as the sales. More