Duval Ford

Purchased great new king ranch Ducal ford never fails in customer service. The vehicle was ready when promised and all extras were ready to go. Malcolm did a fabulous job again! Ducal ford never fails in customer service. The vehicle was ready when promised and all extras were ready to go. Malcolm did a fabulous job again! More

Astounding dealership From the moment I walked through the door at Duval Ford. I was impressed! Jose treated me with the upmost respect and helped me find exactly what I wa From the moment I walked through the door at Duval Ford. I was impressed! Jose treated me with the upmost respect and helped me find exactly what I was looking for! I have never been so pleased when buying a new vehicle! The whole staff at Duval Ford is very kind, professional and helpful! We will defiantly be buying our next vehicle from Duval Ford in the future and hope that Mr. Jose Diaz is still there when we come back! He was so patient with me during the two weeks it took for my husband to come home to see the truck I'd picked out for him. He has been so good to us! We are so appreciative for what he has done for us! Thank you Mr. Diaz and Duval Ford we wouldn't change a thing! More

Great Dealership Knowledgeable, honest and made every effort to give us a good deal with the vehicle we wanted. Everyone we dealt with was awesome! Did not feel pre Knowledgeable, honest and made every effort to give us a good deal with the vehicle we wanted. Everyone we dealt with was awesome! Did not feel pressured and left with a great vehicle F150 and a good deal. More

Great service Great price Fast service Always a smile Easy to make appointment Can't wait for the construction to be complete for the new Duval Ford Great price Fast service Always a smile Easy to make appointment Can't wait for the construction to be complete for the new Duval Ford More

From the City of Brotherly Love to you Reba . . .Thanks! For dotting all the I's and crossing all the T's on what was a most pleasant auto purchasing experience that I have ever had.Never before have I enjo For dotting all the I's and crossing all the T's on what was a most pleasant auto purchasing experience that I have ever had.Never before have I enjoyed a more beautiful Saturday morning shopping for a new car.Let me start at the beginning of this positive adventure., When I finally decided to buy a new car I did my due diligence, using the computer to do my research was a no-brainer. YouTube is the best. It helped me find the make, model, and dealer in Florida, currently showing the car and it's availability the Internet,I proceeded to make contact. First of all, I need to say, I shopped and found a dealer in Jacksonville. Duval Ford should be proud of the find staff I met with during my visit.The greeting in the parking lot by a smiling associate, helping me find a proper place to park my RV. She notified Internet manager, Chase, who located LaMark, the best and most patient young man I know took me on a great test drive in the vehicle I found frond their large inventory available online. Smooth and easy, .Did I say morning . . . well it started out that way We spent the whole day driving various cars until we found the one that fit my needs and pocket..As the sun began to fall, the deal was done,Raphael did his thing in the F&I and it was off to mount the temp. tag, and get on the road. Another satisfied customer. The customer service overall was fantastic. Things did slow down a bit when the title transfer got held up and nearly caused me to have some concern about the complicated title work transfer between states. But, Reba Kralisz, Title Clerk Extraordinaire,came to the rescue in the midst of my frustration and second thinking about the whole deal, buying out of state and doing my own title and tags. After not forwarding my title she did what I feel was going above and beyond . . .she called me to ask and wonder why. Wow! My prayers were answered. She right away provided me with the required information needed to resolve the issue. Using Fed-ex, Intervening by way of telephone, communicating with the PennDot officer in the local area that prevented the completion of a unique array of intra-state, multi-jurisdictional confusing maze of paperwork.At the end of the day, all things fell into place because, when you have good people that love their job and do it well, All things work together. . . Bravo to everyone that showed this brother from Philly . . .love in Jacksonville.Florida at Duval Ford. More

Great Leasing Experience I have never leased a car before and wasn't sure what to expect. Gabriel made the whole experience comfortable and pleasant for me. In the past year I have never leased a car before and wasn't sure what to expect. Gabriel made the whole experience comfortable and pleasant for me. In the past year I have been to at least 5 different dealerships of various kinds and always left dissatisfied and disappointed after being handed off to other salesmen a few times. I had no intention of making a decision the day I went to Duval Ford, but Gabriel's efforts to explain the process and to help me feel comfortable sealed the deal. That evening I drove home in my new Edge, a happy shopper. Gabriel has continued to follow up with me to make sure I am happy with my decision. I know I can contact him if I have any questions or concerns. The atmosphere and service at Duval Ford is comparable to high-end luxury dealerships. More

Professional - exceeded my expectations John kept me informed and delivered car sooner than expected. Very professional and pleasant to work with. Best service I have had at Duval Ford and w John kept me informed and delivered car sooner than expected. Very professional and pleasant to work with. Best service I have had at Duval Ford and would recommend John to my family and friends More

2017 Explorer We ordered my new Explorer in November and it was delivered exactly as ordered in a few short weeks. Everyone was professional, knowledgeable and poli We ordered my new Explorer in November and it was delivered exactly as ordered in a few short weeks. Everyone was professional, knowledgeable and polite. More

Reba Kraliscz Reba was the saving grace in my dealings with Duval Ford. She was the titling person for the Jeep we purchased in April 2016. Our paperwork had to be Reba was the saving grace in my dealings with Duval Ford. She was the titling person for the Jeep we purchased in April 2016. Our paperwork had to be redone due to dealer error. This was the beginning of a 6 month long saga of getting the vehicle financed and registered. Reba was the only person who took the time to see the whole saga through to the end and and did everything she could to help. She is a remarkable employee who I felt to be the only person who really was invested in helping. I give her five stars as an employee. More

Excellent service during the entire process Best vehicle purchase I have ever experienced from beginning to the end. The most amazing part of the process was two weeks after the sale. My bank ga Best vehicle purchase I have ever experienced from beginning to the end. The most amazing part of the process was two weeks after the sale. My bank gave me a better rate on the loan so I started the application. It all came to a halt because my bank could not get the title from the first bank because it was not yet processed. I was told by both banks that the process usually takes up to 45 days. After questioning why I was told the dealer had to do their part first so I called Duval Ford back and was directed to Reba Kralisz. She jumped on this immediately and I could not have been happier with the excellent customer service she provided to me. She went above and beyond what would normally be expected. Not only did she react immediately to my problem and as a result my loan was processed in less then two days. She followed up with phone calls and even a letter telling me it was a real pleasure to help me with the title process. Because she works behind the scene and does not always work directly with customers I personally let you know about the outstanding customer service she provided to me. She is amazing, and truly deserves recognition for totally exceeding my expectations. More