Duval Ford

Duval Ford has a Great Service Dept. I have been using Duval Service for years, because of the good quality of work and parts. It is a friendly atmosphere and they always treat you fair. I have been using Duval Service for years, because of the good quality of work and parts. It is a friendly atmosphere and they always treat you fair. More

Mystery noise eliminated This was my second service visit for a mysterious squeak coming from my dashboard. Finally someone determined that it was caused by a loose fastener This was my second service visit for a mysterious squeak coming from my dashboard. Finally someone determined that it was caused by a loose fastener on the sun visor. No more squeak! More

Gunny is awesome! First time buying a new car and gunny was great, though the whole process. We came in just to look and gunny showed us what we talked about and we got First time buying a new car and gunny was great, though the whole process. We came in just to look and gunny showed us what we talked about and we got our dream car. I would highly recommend him to others. More

6 month check up, oil change, and complete check I didn't have anyone to pick me up, so I waited while my car was being checked. The waiting room was very nice and had everything anyone would need wh I didn't have anyone to pick me up, so I waited while my car was being checked. The waiting room was very nice and had everything anyone would need while waiting. It was very clean and had refreshments provided, both free and vending machines. My wait was not long, considering all that was checked out. More

Duval Ford was great! My buying experience was low stress thanks to Susan Moore. I appreciated she took the time to find out what I was looking for and made it happen. My buying experience was low stress thanks to Susan Moore. I appreciated she took the time to find out what I was looking for and made it happen. More

Excellent purchase experience We just purchased our second vehicle from Mike Murdock at Duval Ford in 60 day! Every aspect of the experience was great. Mike is always professiona We just purchased our second vehicle from Mike Murdock at Duval Ford in 60 day! Every aspect of the experience was great. Mike is always professional and efficient during all aspects of the car purchasing experience. We would highly recommend him and Duval Ford to our friends and family. More

Good truck buying visit Based on past buying experience and web search I decided to return to Duval Ford to look at the new 2016 Ford trucks. An online question on the websit Based on past buying experience and web search I decided to return to Duval Ford to look at the new 2016 Ford trucks. An online question on the website initiated a return phone call within an hour and had been assigned a sales associate. The dealership had the truck I was interested in ready to inspect when I arrived. My salesman Lance answered all my questions and was never pushy. Laying out the cost breakdown at every step with no surprises or silly "let me go check with my manger" trips. Left with new truck. More

Excellent Service I was met by staff when I arrived early who informed John of my arrival. John quickly wrote up the service ticket and directed me to the waiting area I was met by staff when I arrived early who informed John of my arrival. John quickly wrote up the service ticket and directed me to the waiting area. He kept me fully informed of the status of my service. I appreciated his professionalism and great customer service. More

End search Should have started with gunny first on my search. Great customer service skills. follow-up is great after the sale. He is not happy till I am happy. Should have started with gunny first on my search. Great customer service skills. follow-up is great after the sale. He is not happy till I am happy. More