Duval Ford

Best experience at a dealership Very happy with our experience. Malcolm made it stress free for my husband and I. He was very honest and up front about everything. He kept in contact Very happy with our experience. Malcolm made it stress free for my husband and I. He was very honest and up front about everything. He kept in contact even while we were waiting on modifications to be completed on our new vehicle. He explained everything in detail and really showed that he cared about wants and needs. We shopped around before coming there and still were given the best price without even having to haggle. We will be back for our next vehicle. More

Excellence in action! My service advisors David and John have always been very helpful and courteous! I love Duval Ford and will always bring my truck for service here. My service advisors David and John have always been very helpful and courteous! I love Duval Ford and will always bring my truck for service here. More

Good visit. I had a good experience. Richard took good care of me. I will be back in the future. I had a good experience. Richard took good care of me. I will be back in the future. More

Fantastic job -Regis Hay I, as a 19 year old teenaged girl was naturally nervous about financing my first car by myself. Let alone finding one that was what I liked for a pric I, as a 19 year old teenaged girl was naturally nervous about financing my first car by myself. Let alone finding one that was what I liked for a price that I could afford to pay monthly for. Very shortly after I sent an email to Duval Ford about looking for a fiesta, Mike emailed me back. I was shocked because of how late it was. From that moment on he was nothing but extremely helpful and attentive to making sure my experience was the best it could be. If you are looking for great service, Mike is your guy. More

Excellent servicce! Only intended to "window shop", but end result was purchase of a new "Edge" mainly because of the outstanding service from employee Keith Bledsoe. Hig Only intended to "window shop", but end result was purchase of a new "Edge" mainly because of the outstanding service from employee Keith Bledsoe. Highly recommend this young man. Over all a great experience. More

Best customer service I came in with a trade in and wanted to test out diffrent cars. Several of their employees helped me out and answered all my questions. I left feeling I came in with a trade in and wanted to test out diffrent cars. Several of their employees helped me out and answered all my questions. I left feeling so happy with my purchase. Jack, Dan, and Renard were just incredible. I definitely recommend this dealership More

Great service The service is wonderful and the techs are always nice helpful and informative. The only negatives were the tv in the waiting area was stuck on club h The service is wonderful and the techs are always nice helpful and informative. The only negatives were the tv in the waiting area was stuck on club house Mickie and there were no children present, please stick with the news or ESPN. The other negative was that it took another 30 minutes after I paid for all the services for my escape to be brought up so that I could leave. More

Awesome buying experience My Son ordered a car on line through Duval Ford. I went with him and his wife Maria to pick up his new 2016 Ford Focus ST. We arrived to test drive an My Son ordered a car on line through Duval Ford. I went with him and his wife Maria to pick up his new 2016 Ford Focus ST. We arrived to test drive and meet the people that would settle the deal. We arrived on site and asked for Drew Luther, Internet Sales Professional. Very nice young man. He greeted my Son with a warm smile and welcome. He acknowledge his wife and I also. He asked us if we needed anything and took us to the area where he was going to start the transaction. Cutting to the chase, Drew and William Law, Sales Manager made this purchase awesome. It was quick and very easy. My Son had researched this car for over a year. He knew everything about the car, probably more than the average salesman. He had money set from another source and went to finance form Ford, because of a better deal presented to him. He is now a proud Ford owner and the perks that come with it is pretty cool. Thank you Drew for making this a very exceptional buying experience. I was so amazed, I almost bought a new F150 and I don't need another vehicle. Drew Luther, Internet Sales Professional, you ROCK! More

Perfect balanced large family owned dealership Purchased my first new truck at Duval Ford yesterday. At 42 years of age this was the first vehicle for myself, kids off to college, wife has the new Purchased my first new truck at Duval Ford yesterday. At 42 years of age this was the first vehicle for myself, kids off to college, wife has the new convertible in the driveway, it was finally my turn… Me being me I wanted an incredible deal, no a stupendous deal, I had the time, patience, and thick headedness that I knew I was going to need to get a “stupendous” deal. I worked with over 10 different dealers going as far out as 150 miles. I visited them all, small, large, local, no-hassle, and family owned. Duval is a large family owned dealership in Jacksonville, perfect balance. I had negotiated in advance via email on 2 trucks so I was hoping for no surprises. From the minute I walked in Renard my sales rep met me at the door, introduced himself and immediately thanked me for my service, yes I was in uniform, this was a nice tone but only the beginning, immediately the sales manager actually came around from what I call their “throne” came right over introduced himself and again wanted to thank me for my service. They were both meaningful thanks, but I didn’t let my guard down this was a car dealership. The vehicle I was looking at was already pulled up front, it was a beauty. I still wasn’t ready to sign that day, I needed to make sure this was the right truck and a stupendous deal. I took a day and checked my deal with some other dealers I was in contact with, no one was willing to even get close to Duvals deal even after being up front with what I was offered. I emailed back the next day and Will my sales manager said Dave it’s my birthday and want to have an incredible day, come down today and buy the truck and I’ll knock off XYZ, I want you as long time customer. This was now a super stupendous deal. It was done, grabbed the wife to drive me down and went through the sales process. No pain, no shuffling of numbers, vehicles, up-sale of extended warranties, deals on ejection seats they want to install, no craziness, just an honest sale of a truck in a no pressure sales environment but with serious great prices. If you want a great deal on your next Ford head over to Duvals, you won’t regret it!!!! Ask for Renard and Will. More

They Get It Right The First Time Best of the best customer service. Professional continuity sets Duval Ford apart from any competition. Setting industry standards whenever we need t Best of the best customer service. Professional continuity sets Duval Ford apart from any competition. Setting industry standards whenever we need them! Prompt and courteous. More