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Duval Ford

Jacksonville, FL

4.9
1,785 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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1616 Cassat Ave

Jacksonville, FL

32210

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Showing 1,785 reviews

April 30, 2016

Best car buying experience ever! I recently purchased a vehicle from Duval Ford on Cassat Ave and received the fastest, friendliest and most knowledgeable service I have ever experien More

by Jesse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Hayes
Jun 09, 2016 -

Duval Ford responded

Thanks so much.

April 30, 2016

At last a good experience buying a car. This was the first time I have had a good car buying experience. Usually would take all day. This time it was a little over 2 hours. Took awhile to ge More

by Smith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Gordon, Will Law
April 29, 2016

Excellent buying Experience I recently purchased a 2015 GMC through Duval Ford in Jax. Sherrod was my salesman and my experience with him was first class through the entire buyi More

by L Lewis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sherrod Anderson, TJ Bernal
Apr 29, 2016 -

Duval Ford responded

We are so glad you are happy with your experience. We appreciate the feedback and recommendation!

April 28, 2016

Best car buying experience ever! Usually buying a car is a hassle but these guys were different. Jose Negron and Chris Bozeman found me what I was looking for (F150 Lariat, not loade More

by Joe Satisfied
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Negron, Chris Bozeman, Sean Farmer
Apr 29, 2016 -

Duval Ford responded

You are most welcome. Thanks, Joe. Enjoy your F-150!

April 28, 2016

Everyone was very welcoming, and helpful. When I walked in I seen smiles. Got help instantly. Eveything was explained to the tea, and they will work with you. They gave me options to choose fr More

by KiraBira
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Moore
Apr 29, 2016 -

Duval Ford responded

Thank you so much!

April 23, 2016

The best experience ever! Susan Moore was the best sales associate I have ever had when purchasing a car. Knowledgeable, friendly and concerned! I will never shop anywhere else More

by Teresa D
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Apr 29, 2016 -

Duval Ford responded

We are so glad to have you as our customer. Thank you.

April 23, 2016

Sunroof leak and new brakes I've been to this dealership before and didn't experience the best service and was hesitate about coming back but I'm so glad I did. I had great servi More

by carastewart34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudy
Apr 29, 2016 -

Duval Ford responded

We are so glad you came back to us and gave us a chance to earn your business. Thank you.

April 22, 2016

Best Experience Ever I've been buying cars for roughly 20 years now. This was the lest stressful, fastest, easiest experience I've ever had. I had such a difficult time at More

by Norman Benton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitchell Hartley, Drew Luther
Apr 29, 2016 -

Duval Ford responded

Thanks, Norman. It was a pleasure working with you and we look forward to seeing you again when you need us. Take care.

April 22, 2016

Great experience and it did not hurt at all!! I was trying to get into the mind set of purchasing a truck but kept putting it off because of past experiences with dealerships and salesmen. Then I More

by Tom Price
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Murdock
Apr 29, 2016 -

Duval Ford responded

Great feedback. We thank you so much. Enjoy your truck!

April 17, 2016

Amazing service! The guys at Duval Ford don't work for commissions! What does this mean to you? It was one of the most pleasant car buying experiences I have ever ha More

by NavyNole05
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrance Lundy, Richard Tackett, Will Law
Apr 19, 2016 -

Duval Ford responded

Thank you so much! We are thrilled that you had a good experience with our team and we appreciate your recommendation.

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