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Duval Ford

Jacksonville, FL

Overview
Employees
Reviews
Vehicles
4.9
1,793 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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1616 Cassat Ave

Jacksonville, FL

32210

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Showing 1,793 reviews

June 22, 2023

My service agent, Allison, is always very helpful. Much better than Coggin Ford. Thank you. More

by Aaron_paller
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Allison
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Jun 27, 2023 -

Duval Ford responded

Duval Ford appreciates your 5 star market comparison Aaron. Allison is a wonderful advocate for our Duval Service First commitment.

June 22, 2023

Top notch Quick lane service department. Service advisor Andy explained everything involved with my 150,000 mile maintenance. The courtesy ride wasavailable as soon as I checked in. Andy con More

by dave110743
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Toelken
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Jun 27, 2023 -

Duval Ford responded

The Duval Service First promise offers a complimentary multi-point inspection with every visit so the customer stays informed on the current and future health of your vehicle. Thanks dave110743 for providing Duval Ford with the 5 stars.

June 21, 2023

The team has been very helpful in arranging and follow through with a courtesy delivery close to our new out of state residence. More

by wojo124
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alden Davis, Rafael Mejia
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Jun 27, 2023 -

Duval Ford responded

Duval Ford appreciates your continued business and use of our pick-up and delivery service wojo124.

June 20, 2023

Great service experience every time! Thanks Richard and the entire team for outstanding customer service More

by victor
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
RJ the service manager
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Jun 21, 2023 -

Duval Ford responded

Duval Ford appreciates your 5 stars and continued business Victor. The Duval Service First commitment strives for 100% customer satisfaction.

June 19, 2023

WE HAD A GREAT EXPERIENCE AT DUVAL FORD, LEIGHTON BROWN WAS GREAT GUY , KNOWLEDGEABLE, WITH GOOD ATTITUDE, ENJOYED WORKING WITH HIM, More

by HAFEZOO7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
LEIGHTON BROWN
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Jun 21, 2023 -

Duval Ford responded

Thank you Hafez007 for sharing your 5 star experience with Leighton and Duval Ford. The Duval Real Deal makes the car buying experience real fair, real fast and real friendly.

June 17, 2023

Best service in Jacksonville Florida by far these guys go above and beyond to make sure that you are completely satisfied More

by Happy Customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Susan Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Rose, Service Department
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Jun 19, 2023 -

Duval Ford responded

Duval Ford thanks you Happy for the 5 star feedback for our sales team.

June 14, 2023

Best service in Jacksonville Florida by far these guys go above and beyond to make sure that you are completely satisfied More

by Woody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patti Ulsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Jordan, Richard Tackett
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Jun 16, 2023 -

Duval Ford responded

100% Customer Satisfaction is our goal. Duval Ford appreciates your 5 star feedback for our entire service department.

June 10, 2023

Friendly professional and all involved was very nice easy to deal with my sale man and was fantastic More

by Randybaggett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jermaine
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Jun 13, 2023 -

Duval Ford responded

Duval Ford thank you Randybaggett for your 5 star feedback. The Duval Real Deal makes the car buying process real fair, real fast and real friendly.

June 10, 2023

Mr. Leighton Brown deserves a reward for his professionalism and excellent service. To say he went above and beyond would be an understatement. Someone give this man a raise! More

by Calderon634
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leighton Brown
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Jun 13, 2023 -

Duval Ford responded

Thanks Calderon634 for the 5 star praise for Leighton. He provides top-notch customer service with every guest experience at Duval Ford.

June 10, 2023

Everyone is always friendly and my service is always wonderful! I appreciate that they keep my service within the time frame they say my service will be completed. More

by nola-jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2023 -

Duval Ford responded

We follow our Duval Service First commitment with great customer service and time management Nola-Jones. Duval Ford appreciates your 5 star review.

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