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Duval Ford

Jacksonville, FL

4.9
1,801 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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1616 Cassat Ave

Jacksonville, FL

32210

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Showing 1,801 reviews

November 23, 2022

Incredibly pleasant folks to work with. Megan and her partner were an absolute pleasure to work with More

by wamorahan
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Megan
Nov 28, 2022 -

Duval Ford responded

Thanks wamorahan for sharing your 5 star experience with the Duval Ford car buying process.

November 14, 2022

Looking into a new car and reached out to multiple dealerships and Oscar from Duval Ford is the only one who reached out to me and has helped me into building a 2023 Ford Maverick they have great cust More

by Robson21
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Oscar Dominguez
Nov 14, 2022 -

Duval Ford responded

Thanks Robson21 for sharing your 5 star Ford Maverick pre-order experience with Duval Ford. Our team makes it real fair, real fast and real friendly.

November 14, 2022

Very happy with Allison and the service I received on my truck at duval ford. More

by tripp.wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison
Nov 14, 2022 -

Duval Ford responded

Duval Ford loves to hear about your 5 star experience with our service team Tripp. Allison is a great advocate for our Service First commitment to our guests.

November 08, 2022

I made an appointment for a check engine light code, before my appointment time my car would not into gear. I had to get towed there a week before. After about two weeks l was able to have my repaired a More

by Kt27d
Recommend Dealer
Yes
Employees Worked With
Mike
Nov 10, 2022 -

Duval Ford responded

Thanks Kt27d for sharing your 5 star experience with Duval Ford's service team. We are here for the scheduled and unexpected attention needed for your vehicles.

November 07, 2022

Susan , and everyone else involved in my purchase were an absolute pleasure to work with. Thank you to the entire Duval Ford team for the great customer service and overall purchase experience that they pro More

by jtstorm18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael Delgado
Nov 07, 2022 -

Duval Ford responded

Bell rung for another Duval Real Deal success story. Thank you jtstorm18 for your 5 star feedback for the Duval Ford sales team - we make car buying real fair, real fast and real friendly.

November 05, 2022

Very nice personnel always willing to help me when I can’t get to the dealership to drop off my truck. More

by Soupie21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Duval Ford responded

Thanks for sharing your 5 star input for our mobile and pickup/delivery service Soupie21. Duval Ford puts Service First at the dealership, online and in your driveway.

October 29, 2022

Mark was great to work with. He did a great job keeping me informed and returned to me a clean vehicle that is running great. Just made a trip in it with no troubles. More

by JCaponis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Meade
Oct 31, 2022 -

Duval Ford responded

Duval Ford is glad to hear you trip was a success. Thanks JCaponis for sharing your 5 star experience. Mark and the entire service team work diligently to provide clear communications. Complimentary car wash is offered with every service visit.

October 28, 2022

Dealing is easy in this car dealership and documents that were needed was provided fast. More

by Lalzie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vicioso
Oct 31, 2022 -

Duval Ford responded

The Duval Difference at Duval ford makes a real fair, real fast and real friendly car buying experience. Thanks Lalzie for the 5 star recognition.

October 28, 2022

Susan and Jose made it a enjoyable experience, great place to buy. I have bought many from Duval and will buy any future vehicles there also. More

by Russ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Duval Ford responded

Duval Ford is honored to be your dealership of choice Russ, we appreciate your repeat business.

October 16, 2022

As always, Duval Ford did a great job servicing my vehicle in a professional and timely manner. More

by Jr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Loque
Oct 18, 2022 -

Duval Ford responded

Thanks Jr for recognizing Duval Ford's customer service and time management with 5 stars.

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