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Duval Ford

Jacksonville, FL

4.9
1,794 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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1616 Cassat Ave

Jacksonville, FL

32210

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Showing 1,794 reviews

April 14, 2022

service department drive thru people were helpful and trustworthy. will definitely be having all future maintenance done here. More

by donagnew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2022 -

Duval Ford responded

Duval Ford is happy to hear our service department has earned your future business donagnew. Thanks for recognizing our hardworking service team with 5 stars.

April 08, 2022

it was great . I have nothing more to say because that speaks for it all More

by no
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
all of then
Apr 08, 2022 -

Duval Ford responded

Duval Ford is proud to provide you with a great 5 star experience.

April 05, 2022

Always a great experience … Allison always makes sure all gets done.. thanks a lot … til next time More

by lilwpw
Recommend Dealer
Yes
Employees Worked With
Allison
Apr 06, 2022 -

Duval Ford responded

Thank you lilwpw for providing Allison and the entire Duval Ford service team a 5 star review. The Duval Difference is clear communications and great time management.

April 05, 2022

Wasn’t no pressure to purchase . . salesperson was very professional & straight forward with vehicle presentation. ( Mr.Warren Hart ) ask for him when you’re considering your next pur More

by Explorer Limited
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr Warren Hart
Apr 06, 2022 -

Duval Ford responded

Warren is a great advocate for the entire Duval Difference experience at Duval Ford. Our sales associates are paid on volume and customer satisfaction, not commission, so you will receive the best price on the best vehicle for your needs.

March 31, 2022

Friendly service and knowledgeable staff. Some hiccups along the way, but once we came to an agreement, it was quick and easy! More

by panther245
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Green
Apr 01, 2022 -

Duval Ford responded

Duval Ford appreciates the feedback panther245 - clear communications makes everything run smoother.

March 30, 2022

From start to finish, we enjoyed every aspect of our time dealing with the team at Duval Ford. Lionel, Loren and Michael exceeded all of our expectations. We are over the moon. Thank you! More

by looneytravis72
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Green. Lionel Mann. Loren Gay
Mar 30, 2022 -

Duval Ford responded

Thanks looneytravis72 for your 5 star recognition for the Duval Ford sales team. Our Duval Difference makes the car buying experience with fair, with fast and real friendly.

March 26, 2022

Donald at duval cord was the best! My experience was quick and easy! I was so indecisive and Donald helped me decide a perfect vehicle for our growing family that was completely loaded More

by Lacydanielle123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Wyhce
Mar 28, 2022 -

Duval Ford responded

The Duval Difference makes a lasting impression on your car buying experience. Thanks Lacydanielle123 for providing Donald Wyche and the Duval Ford sales team with 5 stars. Our sales associates are paid on volume and customer satisfaction - not commission - so you can be sure you will receive their complete attention getting the best vehicle at the best price for your needs.

March 05, 2022

Rafeal was fantastic. He and Susan made our purchase as quick and painless as possible. They had all of our paperwork ready upon arrival and we were out within the hour! More

by bradshaw_0108
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael Mejia
Mar 07, 2022 -

Duval Ford responded

Love to hear from another happy Duval Difference customer - we make it real fair, real fast and real friendly. Thanks bradshow_0108 for the 5 stars for Rafael, Susan and the entire Duval Ford sales team.

February 27, 2022

They really went of their way to fix the issue with my car and out got it all cleaned up More

by cgreen041980
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark
Feb 28, 2022 -

Duval Ford responded

Duval Ford is happy to hear we met your expectations in our service department cgreen041980. We offer a complimentary wash with every service visit. Thanks for the 5 star feedback.

February 25, 2022

Professional and courteous and everyone was pleasant. Also kept me informed every step of the way. More

by Mrvegas67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cathy Hawkins
Feb 25, 2022 -

Duval Ford responded

Thanks Mrvegas for the 5 star review to cover Duval Ford's service department. You are right on point for the Duval Difference - excellent customer service with clear communications.

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