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Duval Ford

Jacksonville, FL

Overview
Employees
Reviews
Vehicles
4.9
1,785 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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1616 Cassat Ave

Jacksonville, FL

32210

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Showing 1,785 reviews

July 20, 2021

Very happy with service and my advisor. I have a Ford dealership very close to my home, but I prefer to travel a distance to go to Duval Ford. More

by Jagator1960
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2021 -

Duval Ford responded

Duval Ford is honored to have your repeat business that includes extra travel time. Our Service First promise for a prompt greeting, good communications and time management is what earns your 5 stars Jagator1960.

July 16, 2021

Completely satisfied with service, advisor and entire team at Duval Ford. My vehicle was ready when promised and all work completed. Thanks for the excellent service. More

by Rwrountree
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cathy Hawkins
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Jul 16, 2021 -

Duval Ford responded

Thank you Rwrountree for taking the time to provide 5 star feedback for Duval Ford on Cassat Avenue. Our service department strives to provide excellent customer service every day.

July 13, 2021

Only dealership I will take my vehicles to get serviced at! Excellent staff and great speedy service every time. 10/10 recommend to every one. More

by Ashley Godwin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean
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Jul 14, 2021 -

Duval Ford responded

Duval Ford's Service First promise includes clear communications and great time management. We appreciate your recognizing our service department's dedication with 5 stars.

July 07, 2021

I am totally pleased and satisfied. Thanks for your quick response thanks o my concerns with my wipers. May God Bless all of you for your help. More

by Ginnyhoseyg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cathy Hawkins
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Jul 09, 2021 -

Duval Ford responded

Thank you Ginnyhoseyg for working with our service team to get this taken care of yesterday. We are grateful for your feedback.

Jul 09, 2021 -

Ginnyhoseyg responded

Thank you so very much with taking care of my blades for me. I am totally pleased with the care and how quick this problem was taken care of. Thanks one and all!!!!!

July 01, 2021

Awesome experience and will buy my next car here. Thank you so much for making it such a smooth process. You give sales a good name. More

by K. Graves
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jermaine
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Jul 02, 2021 -

Duval Ford responded

That is a high compliment K. Graves, 'to give sales a good name', not always easy in the car business. Duval Ford is dedicated to providing a fast, fair and friendly experience on every visit with the Duval Rea Deal. Thank you for the recognition for our team on Cassat Avenue.

July 01, 2021

David (Gunny) is fantastic -- I wouldn't do business David (Gunny) is fantastic -- I wouldn't do business with any other dealer in Jax. The best. Smooth process and not stressful. Highly recommen More

by Brian Carroll 1306
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Moore
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Jul 02, 2021 -

Duval Ford responded

Duval Ford is honored to have your loyalty and recommendation Brian. The Duval Real Deal buying process is the smoothest in town, fast, fair and friendly.

June 22, 2021

Easy purchase process and it was great to work with Warren Hart Sr! More

by Mark
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Warren, Hart
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Jun 25, 2021 -

Duval Ford responded

We appreciate the 5 stars Mark. The Duval Real Deal buying process is real fast, real friendly and real fair. Warren Sr. is a great advocate and superstar in our books. Enjoy your new ride.

June 21, 2021

I got my 2017 Ford Raptor from this dealer seller-Maria Rosario & administrator-Tino Lebron they both work as a team they never say no to my petitions always thinking on CUSTOMER SATISFACTION FIRST Im very More

by BORIRAPTOR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tino Lebron
Other Employees : Maria Rosario , Tino Lebron, Jose Negron
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Jun 25, 2021 -

Duval Ford responded

Hooray, another satisfied Duval Real Deal customer. Great to hear that you took advantage of our at-home delivery program to receive your 2017 Ford Raptor BORIRAPTOR. Duval Ford on Cassat Avenue always puts the customer first so you know your treated right.

Jun 25, 2021 -

BORIRAPTOR responded

Thaks for everything .

June 17, 2021

Wonderful experience! Will only let them work on my vehicle. I bring all my vehicles there to be worked on including Honda products. Always a pleasure. More

by Babynsx1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean in service is amazing
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Jun 18, 2021 -

Duval Ford responded

Duval Ford appreciates your loyalty Babynsx1 and you trusting us with all your vehicles services needs. Thanks for giving our team on Cassat Avenue 5 stars.

June 14, 2021

I worked with Susan Moore and Jose Negron to purchase my 2019 Ford F150 Lariat out of my existing lease. They were both great to work with and I look forward to future transactions with them and the rest of More

by Josh M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Negron
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