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Duval Ford

Jacksonville, FL

4.9
1,785 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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1616 Cassat Ave

Jacksonville, FL

32210

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Showing 1,785 reviews

May 31, 2020

Charlie, Jose and the team at Duval Ford we’re great! It was an enjoyable experience selecting my truck. I’d recommend Duval Ford to family and friends for sure. Thanks again for a great experience! More

by TimB
Recommend Dealer
Yes
Employees Worked With
Charlie Barriger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2020 -

Duval Ford responded

Thanks TimB for the high recommendation. Our team works hard every day to provide the best customer experience.

May 23, 2020

Would be a 5 but I was notified just prior to the time I was to pick my vehicle that I need rear brake service . It would have been ideal to be notified earlier , so I could have still picked vehicle up on More

by krob6612
Recommend Dealer
Yes
Employees Worked With
Brittany
May 25, 2020 -

Duval Ford responded

Thank you for your feedback krob6612. We will use this information to improve our processes and earn your 5 stars on your next visit.

May 23, 2020

Great fast service great with great people fast prompt service and got the truck I wanted all remotely test drove the car and loved it More

by Tishamont
Recommend Dealer
Yes
Employees Worked With
Sergie , David Moore
May 25, 2020 -

Duval Ford responded

Thank you Tishamont for the 5 stars. Glad our delivery purchase process worked for you.

May 21, 2020

New 2019 Ford F 150 FX4 It was a great experience. I was in and out signing the paperwork. All of the accessories that were added to the truck came out fantastic. I look f More

by Brian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Harris, Rafael Mejia
May 22, 2020 -

Duval Ford responded

It is our pleasure to provide the best customer experience. Thank you Brian for the 5 star review.

May 21, 2020

I had the serpentine belt fall off my car when driving. Car got towed and fixed within a timely matter. I was notified every step of the way. More

by Rwilliamson32
Recommend Dealer
Yes
Employees Worked With
Matt
May 22, 2020 -

Duval Ford responded

Great to hear we got you back on the road in a timely manner. Thanks Rwilliam32 for the 5 stars.

May 18, 2020

Friendly service and caring people always have a good experience every time I have my vehicle serviced at this location every body is always helpful More

by Mark.goodale
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2020 -

Duval Ford responded

Thank you Mark for the 5 stars. Your loyalty and repeat business are appreciated.

May 18, 2020

oil change the care was not cleaned inside well otherwise the experience was really great. Outside car was well detailed. You guys are amazing. Will be back a More

by Lucas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2020 -

Duval Ford responded

Your feedback is noted. Thank you for the positive response Lucas. We look forward to seeing you on your next visit.

May 18, 2020

Excellent service Had a tailgate issue and it was fixed perfectly. Ashley, our service rep, was excellent. Also, had the car checked out for other issues that we aske More

by suzannam_golmanavich
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Durst
May 18, 2020 -

Duval Ford responded

Wonderful to hear you had a 5 star experience in our service department. Thank you suzannam for the recommendation.

May 17, 2020

Susan is freaking awesome she made everything so easy our whole family buys from Duval we love yall. Everything from buying to service is extremely awesome!!! More

by Valerie Lewis
Recommend Dealer
Yes
Employees Worked With
Susan Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2020 -

Duval Ford responded

Thanks Valerie for the great feedback. Susan and our entire team work hard every day to provide the best customer experience and earn your 5 star rating.

May 15, 2020

Primero que nada quiero dar las gracias a todo el equipo de Duval Ford . En es pecial a juventino lebron mejor conocido como Tino mi vendedor 💯(100% recomendado así que pregunta por el habla español e More

by Kathy
Recommend Dealer
Yes
Employees Worked With
Other Employees : Juventino. lebron
May 18, 2020 -

Duval Ford responded

Kathy, Gracias por tu patrocinio, fue un placer poder ayudarte y esperamos que disfrutes tu nueva Ranger.

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