Duval Ford

Great dealership... even better salesperson Ethan was my contact for buying out the lease of my 2016 Ford Edge. He was courteous, personable, and showed genuine interest in my situation. He alwa Ethan was my contact for buying out the lease of my 2016 Ford Edge. He was courteous, personable, and showed genuine interest in my situation. He always responded immediately if I had a question, even on his day off! I got a little snippy with him about something but he still treated me very kindly. Ethan is an all-around great guy who represents a dealership that truly cares about their customers. I didn't feel like "just a number" as I have at so many other dealerships. More

Service visit Great experience, thanks mainly to, Mike, the gentleman in the Service area at the high desk next to the work garage. He is a returning employee and i Great experience, thanks mainly to, Mike, the gentleman in the Service area at the high desk next to the work garage. He is a returning employee and is amazing!! Wonderful customer service, very patient, efficient, and knowledgeable; great personality. This gentleman does not have business cards yet, and he is not in the list below, so I wish I would have gotten his last name, but I did not think of this survey. More

F150 Repair Solid communication from the Service Advisor. Quick diagnosis and repair from the Technician. Overall repair costs very favorable. Clean facility with Solid communication from the Service Advisor. Quick diagnosis and repair from the Technician. Overall repair costs very favorable. Clean facility with comfortable waiting area. Well done. More

It has been a pleasure speaking with Bill and Sean Pimental today. These guys help me with my hardship.. Much Love from a Bahamian . Thanks Pimental today. These guys help me with my hardship.. Much Love from a Bahamian . Thanks More

Always Wonderful Experience Gunny Moore always takes great care of me. We live 1 mile from another Ford Dealership, and drive right past it an hour to go see Gunny (although Gun Gunny Moore always takes great care of me. We live 1 mile from another Ford Dealership, and drive right past it an hour to go see Gunny (although Gunny offered to drive up over an hour to bring me paperwork). We just purchased a car we leased 3 years ago. Could not have been a smoother process. Gunny even made sure to get the oil changed and car fully detailed just on a lease transfer. "Your buying a new car and should act like one" Gunny said. Aside from the professionalism, it's great to go see Gunny and his wife Susan, we always share some great laughs and stories. As a business person, I live by the mantra. "People do business with people they know and trust". This is my third and I'm sure not final vehicle I'll purchase as long as Gunny and Susan are there. More

Amazing Susan Moore was my sales person and is absolutely amazing! Real people, and they actually care about their customers. I have been dealing with them fo Susan Moore was my sales person and is absolutely amazing! Real people, and they actually care about their customers. I have been dealing with them for years and couldn't imagine going anywhere else. More

Service with a smile I needed a new battery. I was told to bring the car in before 7. II got there around 6:30. It took less than 20 minutes. Excellent service. I needed a new battery. I was told to bring the car in before 7. II got there around 6:30. It took less than 20 minutes. Excellent service. More

Easy and pleasant A wonderful experience every time I’m there..these people love what they do and where they do it. The new facility is incredible and a real asset to t A wonderful experience every time I’m there..these people love what they do and where they do it. The new facility is incredible and a real asset to the westside More

excellent service Easy to make an appointment, excellent service, kept me fully informed. I would gladly recommend the service dept at Duval Ford.Thank you for good wo Easy to make an appointment, excellent service, kept me fully informed. I would gladly recommend the service dept at Duval Ford.Thank you for good work. More

My first oil change on my new truck! The service was first class and everyone with whom I interacted that day proved to be extremely professional, polite and pleasant as well as cordial a The service was first class and everyone with whom I interacted that day proved to be extremely professional, polite and pleasant as well as cordial and just plain friendly! More