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Duval Ford
Jacksonville, FL
1,793 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,793 reviews
April 20, 2020
Customer service This is my second vehicle from Duval Ford; was looking for Joe Singleton or Chris Smith; was greeted by Sherron on behalf of Joe Singleton This is my second vehicle from Duval Ford; was looking for Joe Singleton or Chris Smith; was greeted by Sherron on behalf of Joe Singleton More
by aivory
Employees Worked With
Joe Singleton, Sherrod Anderson
April 19, 2020
Customer Service oriented, courteously and promptly resolved my issues, been coming to Duval Ford for 4 years now and very satisfied, good job fellas, Thanks resolved my issues, been coming to Duval Ford for 4 years now and very satisfied, good job fellas, Thanks More
by Richie S
Employees Worked With
Ashley Durst , Cathy Hawkins
April 18, 2020
I was in for my 30,000 mile maintenance visit. You’re service personal we’re professional and courteous. I have both my vehicles serviced with your dealership for several years and always been happy with service personal we’re professional and courteous. I have both my vehicles serviced with your dealership for several years and always been happy with my experience. More
by gcaz
April 18, 2020
My first service on my F250. Oil change, tire rotation and filter change. Made an appointment, service advisor Chad was ready for me. Told me it would take 90 minutes and waited in the lounge. Work don and filter change. Made an appointment, service advisor Chad was ready for me. Told me it would take 90 minutes and waited in the lounge. Work don in just over an hour, everything clean and very impressed with the whole process. Great job! Thanks! More
by sryder
Employees Worked With
Chad
April 14, 2020
We were greeted by friendly staff, given an accurate estimate of how long the service would take and explained to about additional offers, ie, vehicle detailing. estimate of how long the service would take and explained to about additional offers, ie, vehicle detailing. More
by Raptor 2014
Employees Worked With
Brittany
April 11, 2020
Alan made purchasing my 1st vehicle such an easy and amazing experience. I purchased the car from out of state and couldn’t have been more pleased with my car and the customer service we received from t amazing experience. I purchased the car from out of state and couldn’t have been more pleased with my car and the customer service we received from the dealer ship! More
by Milynda
April 07, 2020
Great Experience The service manager, Allison, went above and beyond for us. We had a lot of problems with our warranty company who didn't want to pay for the work nee The service manager, Allison, went above and beyond for us. We had a lot of problems with our warranty company who didn't want to pay for the work needed on my vehicle. She contacted them several times and did everything she could to work with them and us. She has a lot of patience and she is very personable. I will definitely come back to Duval Ford for any other service that I need. More
by pinkbutterfly2420
Employees Worked With
Allison Bifani
April 01, 2020
Jermaine Holsey was such a wonderful, professional salesman! He made me feel comfortable , explained all my options and I never felt pressured. I would recommend him and Duval Ford for any car buyer o salesman! He made me feel comfortable , explained all my options and I never felt pressured. I would recommend him and Duval Ford for any car buyer out there! More
by Becky
Employees Worked With
Jermaine Holsey
April 01, 2020
I'm a long time Duval fan. I love the personlized service and the speed lanes. Customer service is top notch and the customer experience is first rate. and the speed lanes. Customer service is top notch and the customer experience is first rate. More
by Brodiefl
March 29, 2020
Facilities were perfect, everyone polite, service performed quickly, and cost and promotion as quoted. Lounge was comfortable with current reading materials and TV easily viewable! performed quickly, and cost and promotion as quoted. Lounge was comfortable with current reading materials and TV easily viewable! More
by mikedubin
