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Duval Ford
Jacksonville, FL
1,784 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,784 reviews
March 08, 2020
I was looking for a truck bed liner and not only found the one I liked but bought and had it installed in 30 minutes. Amazing. Thanks Daniel. the one I liked but bought and had it installed in 30 minutes. Amazing. Thanks Daniel. More
by dleveton
Employees Worked With
Alden., Danny Jenkins
March 08, 2020
Thank you for a walk in oil change on a Friday afternoon In less than one hour 🤗 with a complimentary car was and vacuum always on point!! Always number 1 Duval Ford. In less than one hour 🤗 with a complimentary car was and vacuum always on point!! Always number 1 Duval Ford. More
by Jennifercarter330
Employees Worked With
Not sure
March 06, 2020
Warranty repair on F250 diesel I tried two different Ford dealerships in town to get a simple repair performed on my truck. Each only had one diesel service technician on staff wit I tried two different Ford dealerships in town to get a simple repair performed on my truck. Each only had one diesel service technician on staff with a long backlog. Duval got me in and out in a couple of hours. More
by guys
Employees Worked With
Sean Pimental
March 05, 2020
Outstanding Customer Service I firmly believe in your dealership and the quality of your service, but I especially appreciate the customer service you provide. Specially, the way I firmly believe in your dealership and the quality of your service, but I especially appreciate the customer service you provide. Specially, the way your employees bend over backwards to assist us. I left AutoNation due to poor customer service and after finding your dealership, I will never go to anyone else. My service advisor Mike Constantin (sp), is the very best. On two occasions, we had two minor issues; however, they were cleared up with Mike in no time. He took care of both issues and when the delay was a little longer than expected, Mike followed-up with me to keep me informed. I enjoy coming to the dealership and I always wait for my service to be completed. It gives me an opportunity to talk to your employees, especially Luis Molina. I do have one issue that wasn't resolved, that pertains to having my windshield repaired. It had nothing to do with Mike, but with the company you use as a windshield repair company. I had an E-Z Pass toll tag from Virginia on my windshield. When I got into my vehicle, I noticed the toll tag on my seat. I asked why they didn't reinstall my toll tag, and I was told it wasn't part of the windshield. I am no idiot and I know that, but it was on the windshield when I brought it in there. It was attached with Velcro. I believe they should carry Velcro with them and reattach any item that was previously on the windshield. My car should have been returned in the condition they received it. I will not recommend anyone to have they windshield repaired by Duval Ford. I know it isn't your company; however, if you are going to have them recommended by your company, they should be able to provide the same customer service your company provide. Finally, I am a retired Marine and I didn't appreciate the employees who told me that it wasn't part of the windshield. I am 63 years old. Anyway, please pass on to Mike my sincerest appreciation in his hard work and dedication to outstanding customer service BTW, I didn't tell him about the windshield issue, if I would have, I know he would have resolved this issue for me. Thank you and I look forward to seeing you guys again. More
by lildave21503
Employees Worked With
Mike Constatin
February 29, 2020
John always takes very good care of my vehicle. Service technitians were thurough. John even offered me a rental car, as it took a little longer than anticipated. technitians were thurough. John even offered me a rental car, as it took a little longer than anticipated. More
by rrfain
Employees Worked With
February 29, 2020
It couldn't have been better. It was clean, efficient and we were treated like royalty from everyone especially Chris Mason who went above and beyond. Also must mention Patti Ulsc It was clean, efficient and we were treated like royalty from everyone especially Chris Mason who went above and beyond. Also must mention Patti Ulsch who has helped us on many occasions. She really knows her stuff. More
by ngrizwald
February 29, 2020
First time buying a car and I believe I had the best and easiest experience possible. Daryl Cutler did a great job helping me. Great! easiest experience possible. Daryl Cutler did a great job helping me. Great! More
by deandreshuman98
Employees Worked With
Daryl Cuyler, Rafael Delgado
February 24, 2020
GREAT SERVICE IS GREAT EVERY TIME I COME IN FOR SERVICE THEY DO A GREAT JOB AND EVERYTHIN IS COMPLETED IN A TIMELY MANNER AND DONE CORRECTLY SERVICE IS GREAT EVERY TIME I COME IN FOR SERVICE THEY DO A GREAT JOB AND EVERYTHIN IS COMPLETED IN A TIMELY MANNER AND DONE CORRECTLY More
by sed811
Employees Worked With
STEPHEN
February 24, 2020
John Rohde with Duval Ford Service was fantastic. He gave me an accurate price on what my service would cost. Also, due to my service taking all day, he arranged for me to be able to leave my car at Duval, s me an accurate price on what my service would cost. Also, due to my service taking all day, he arranged for me to be able to leave my car at Duval, so I could make the rain delayed Daytona 500 race. He went above and beyond, and it was much appreciated! More
by tcarter3176
