Duval Ford

Ford cars I don't have a problem with the dealership. I don't have a problem with Casey Hoffman. She did everything she could to help me. She was the only one w I don't have a problem with the dealership. I don't have a problem with Casey Hoffman. She did everything she could to help me. She was the only one who would. The only thing I have a problem with is the cars. More

Excellent Service Experience Reluctantly made an appointment at Duval Ford for oil change and tire rotation. I say reluctantly, because my last oil change and tire rotation there Reluctantly made an appointment at Duval Ford for oil change and tire rotation. I say reluctantly, because my last oil change and tire rotation there took two hours. I can happily report, though, that this experience was much better. Upon arrival, I was met by Dave Manning. I explained my unhappiness with my previous oil change, and Dave assured me that, even though they were busy, he'd have my vehicle's service complete in 30-45 mins...and true to his word, it was! Following this latest experience, I would (once again) recommend Duval Ford for your auto service needs. More

Engine service now message Took my car in because the Engine Service now message kept coming on 20 - 30 minuets into my drive home. Rubin is my go to rep. Great job!!!! Took my car in because the Engine Service now message kept coming on 20 - 30 minuets into my drive home. Rubin is my go to rep. Great job!!!! More

Timing Cover Oil Leak This is my second major repair at Duval Ford on my 2004 Ranger.The most recent went great. I suspected a bad crankcase seal but the technician diagnos This is my second major repair at Duval Ford on my 2004 Ranger.The most recent went great. I suspected a bad crankcase seal but the technician diagnosed a bad timing cover gasket. The repair was flawless. No more leaks. Good job to tech Matthew Fanton and Service Advisor John Rohde. Mathew found a coolant leak and with my approval also replaced the thermostat housing and sensors. John kept me informed throughout the repairs and even applied a senior discount. More

With Confidence I recomend Duval Ford! I have been servicing my vehicles here at Duval Ford for about 11 years now. Seldom, their have been some short falls throughout, and when there is an I have been servicing my vehicles here at Duval Ford for about 11 years now. Seldom, their have been some short falls throughout, and when there is an issue Duval Ford always find a way to make it happen and recover. Love the staff very courteous and welcoming. More

Great Customer Service David Manning was my advisor and he did an excellent job keeping me informed on the status of my vehicle. Upon delivery, I noticed the information on David Manning was my advisor and he did an excellent job keeping me informed on the status of my vehicle. Upon delivery, I noticed the information on my account was incorrect. David took time even though he was very busy to update and correct all account INFO. Great customer Service David! More

Shipping Nightmare/turned positive UPDATE: 4/23/2018 THE TRUCK ARRIVED: Ok, the general Manager Richard Tackett righted the wrong. The truck arrived in one piece with only a few scratch UPDATE: 4/23/2018 THE TRUCK ARRIVED: Ok, the general Manager Richard Tackett righted the wrong. The truck arrived in one piece with only a few scratches that Duval Ford has immediately contacted the local body shop for repair. Although the shipping was a total disaster Duval Ford and the General Manager kept his word and made the last half of the transaction worth the stressful ordeal. He was in constant communication with me as was I with him and the driver of the 2nd rig to pick up the truck from Denver. After the shipping nightmare....the way the dealership has handled the last half of the transaction I feel they deserve the kudos and my business again if ever in need of a truck from Jacksonville...... More

Same old consistent service It’s been the same old consistent service for the duration of my ownership. I purchased June of 2014 in St Augustine But I reside in Jacksonville. And It’s been the same old consistent service for the duration of my ownership. I purchased June of 2014 in St Augustine But I reside in Jacksonville. And since that time I’ve always taking my vehicle to Duval Ford for oil changes and maintenance checks. Mr. Dave Manning Has been consistent in going above and beyond for customer service since I could remember. And we customers appreciate that. More

Bought a Ford Truck Gunny took great care of every aspect of the transaction. Look forward to recommending and doing business in the future. Great thanks to Mr. Moore. Gunny took great care of every aspect of the transaction. Look forward to recommending and doing business in the future. Great thanks to Mr. Moore. More

Average Service Department, Good Service Rep It seems as if every time I take my vehicle in, the staff of the service department is very welcoming and kind. They take care of you and keep you upd It seems as if every time I take my vehicle in, the staff of the service department is very welcoming and kind. They take care of you and keep you updated if you're waiting for your vehicle to be serviced, however, every time I have had to wait it has taken hours. Almost every time I make an appointment, and I am still sitting in the waiting room for at least three hours for a tire rotation and an oil change. More