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Duval Ford
Jacksonville, FL
1,801 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,801 reviews
February 10, 2018
An experience of a lifetime. From the moment I first encountered a staff member I knew I was in the right place. And each person I encountered after my arrival keep solidifying my From the moment I first encountered a staff member I knew I was in the right place. And each person I encountered after my arrival keep solidifying my initial feelings. I had the pleasure of working with Susan. She not only found vehicles that matched the parameters I was working with; but vehicles that ended up exceeding my expectations of what I thought I would be able to afford. She is personable, knowledgeable and encouraging. Duval Ford is by far the best dealership experience I have ever had. And will be my first stop every time I need to purchase a vehicle. More
by esh1129
Employees Worked With
February 06, 2018
Great experience! This is our second car purchase from Duval Ford. The staff is easy to work. We worked with Ike Ettinger on this recent purchase. He was extremely know This is our second car purchase from Duval Ford. The staff is easy to work. We worked with Ike Ettinger on this recent purchase. He was extremely knowledgeable about the vehicle we were buying and helped us make the decision to purchase it. The dealership works fast so that you can get in and out as quick as possible. More
by Lestr20
Employees Worked With
Ike Ettinger
February 03, 2018
Fast speed paper working. Not wasting my time. Easy to understand. Short to the point. Enjoy your service. Explanation to the customers is perfect. I hope all of the staff w Not wasting my time. Easy to understand. Short to the point. Enjoy your service. Explanation to the customers is perfect. I hope all of the staff will be perfect because of good management . More
by Griffinwin
Employees Worked With
Alden
February 03, 2018
Awesome It was the easiest buying experience ever.staff knowable and friendly. Sales man was very helpful and knew what he was talking about absolutely no pre It was the easiest buying experience ever.staff knowable and friendly. Sales man was very helpful and knew what he was talking about absolutely no pressure at all. And the store is amazing. More
by Me
Employees Worked With
David Moore
January 31, 2018
Awesome We could not have had a more enjoyable experience regarding the purchase of our new Ford Edge. Susan went over all the features of the vehicle and mad We could not have had a more enjoyable experience regarding the purchase of our new Ford Edge. Susan went over all the features of the vehicle and made sure we knew how to operate all the features of the vehicle before we left the lot. I would recommend Susan Moore to anyone looking to purchase a vehicle. Also a shout out to our finance guy, Zach. More
by Chip & Susan Jones
Employees Worked With
January 29, 2018
Friendly & Efficient David Leon was very knowledgeable and kind. He treated me with respect and was very helpful. Brad, my service technician has always been a great David Leon was very knowledgeable and kind. He treated me with respect and was very helpful. Brad, my service technician has always been a great person to work with! Thanks More
by kimlgator
Employees Worked With
David Leon & Brad (service technicians
January 29, 2018
Great service Arrived and the staff took my truck right in, performed the necessary service. Provided additional services by washing the truck. Happy I stayed with Arrived and the staff took my truck right in, performed the necessary service. Provided additional services by washing the truck. Happy I stayed with my dealer. More
by pherring
Employees Worked With
Michael Gigante
January 29, 2018
Great service Had the 30k Service accomplished. Fast and efficient done within 40 mins. Service Adviser Michael Gigante was superb - very professional and most help Had the 30k Service accomplished. Fast and efficient done within 40 mins. Service Adviser Michael Gigante was superb - very professional and most helpful. I would highly recommend Duval Ford. More
by ROBERT CLERY
Employees Worked With
Michael Giganta
January 28, 2018
Service Communication between service reps and customers waiting for their vehicles could be improved. Example, was not informed detail dept was behind for a Communication between service reps and customers waiting for their vehicles could be improved. Example, was not informed detail dept was behind for a hand wash after my car was serviced for am oil change also i had a schedule appt at 230 brought the car in at 115 and a walk after me was serviced and checking out before me I questioned the service reps and my ticket was still on the desk waiting for hand wash I did not leave until 250 if I was informed detail was behind would have opt out of complimentary wash. Service rep was understanding and my service for oil change was complimentary thank you Ford I love my focus. More
by Justme1234
Employees Worked With
Not sure
January 28, 2018
New Car Purchase I've been in Jacksonville for 10 years & this is my 2nd vehicle with Duval Ford. I also continue to go there for all of my car maintenance. They are I've been in Jacksonville for 10 years & this is my 2nd vehicle with Duval Ford. I also continue to go there for all of my car maintenance. They are very friendly & focus on customer satisfaction, both the sales personnel & service department personnel. More
by Sindabat
Employees Worked With
Renard Weaver
