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Duval Ford

Jacksonville, FL

4.9
1,785 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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1616 Cassat Ave

Jacksonville, FL

32210

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Showing 1,785 reviews

December 27, 2017

Good Service by Duval, again! Service was done in a timely manner. I really appreciate the time and attention to detail that the service department at Duval shows. I will continu More

by fusionhq23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
Jan 02, 2018 -

Duval Ford responded

We are so glad. Thank you!

December 27, 2017

Very nice service department After my wife informed me that a screw was in her tire, I called the Audi dealership in Jacksonville and they were not very helpful because it was aro More

by JEK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenna and other Service Individual
Jan 02, 2018 -

Duval Ford responded

We are glad to be of service. We look forward to seeing you again when you need us.

December 26, 2017

Class A service Duval Ford service writers were right there and handled the service on my F 150. Communication was excellent. Truck was completed as suggested, Nice More

by Papaguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cathy Hawkins
Dec 26, 2017 -

Duval Ford responded

We are glad to be of service. Thank you.

December 22, 2017

Honest and upfront Taysha was honest and upfront with everything she did and everything I asked for. After a week of trying to make a deal with my small town ford dealer More

by River
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
taysha diaz
Dec 26, 2017 -

Duval Ford responded

We are glad we could help! Thanks for coming by!

December 22, 2017

Professionalism and Courtesy at it's finest. Taysha Diaz, and her husband we're extremely helpful and professional. I cannot speak highly enough of those two. They exceeded every expectation of m More

by John.mudd559
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taysha Diaz and her Husband. , Chris Hayes, Mike Murdock
Dec 26, 2017 -

Duval Ford responded

We are so happy to hear this. Thank you!

December 17, 2017

King Ranch Nice truck. Decent price. Staff worked with me. Blah Blah blah blah, blah blah blah blah blah blah blah blah blah blah blah blah blah More

by Flounder55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Warren Hart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2017 -

Duval Ford responded

Thank you! Happy New Year!

December 15, 2017

Best Car Buying Experience I walked in and was treated like a forever customer. The first car they brought around I purchased. I was able to buy under the "D" plan because of fa More

by Sgreer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Burnsed, Jose Negron, Chris Hayes
Dec 26, 2017 -

Duval Ford responded

Welcome to the Duval family!

December 13, 2017

Good People Kaya and Chris were the best the truck i picked out wasn't right so after taking the time to try and fix the problem which couldn't be fixed they got More

by silkento
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kaya in Sales, Randy in Finance,, Chris Smith
Dec 26, 2017 -

Duval Ford responded

We thank you for this feedback and look forward to seeing you again.

December 12, 2017

BOUGHT NEW FORD EXPEDITION Great sales service. Staff was very helpful. Test drive went very well. The new dealership layout makes it easy to find the vehicle you are looking More

by Tim Rudolph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Singleton
Dec 12, 2017 -

Duval Ford responded

We are glad you are happy with your experience with us.

December 08, 2017

Busy Beavers At Work! The service department was JUMPING! There was really no way I thought, when I pulled up, I would be leaving in less than an hour! Forty minutes late More

by Brad E Lowans
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry, I do not know the name of the women that helped me.
Dec 12, 2017 -

Duval Ford responded

We are glad to be of service. We look forward to serving you again.

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