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Duval Ford

Jacksonville, FL

4.9
1,801 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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1616 Cassat Ave

Jacksonville, FL

32210

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Showing 1,801 reviews

July 17, 2017

John R made it so easy to be a new customer at Duval Ford!:) Our experience with Duval Ford was Excellent and John R. was a GREAT service rider. We will definitely be back ! Friendly service, pleasant experienc More

by d brown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2017 -

Duval Ford responded

Thank you so much. We look forward to serving you again when you need us.

July 14, 2017

Fast and efficient Customer service was friendly and the service was fast. I was greeted with a friendly face and helped immediately. I waited in the new lounge which wa More

by Jennifer Caldwell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sheila Mcfarland
Jul 21, 2017 -

Duval Ford responded

That's great to hear, Jennifer. Thank you for this feedback. We hope you are enjoying your summer.

July 12, 2017

Had to leave vehicle for warranty work on brake booster. Had to return 3 days later to drop off car due to backup in service. No loaner available. Took 2 additional days to complete work. More

by coasty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Constanine
Jul 13, 2017 -

Duval Ford responded

Thank you for this feedback. We look forward to serving you again.

July 11, 2017

Excellent and Outstanding Buying Experience I have been a customer for many years and always keep Duval Ford as my first choice. There up front honesty and strait talk are always refreshing. Th More

by CliffTompkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Tackett, Mike Murdock
Jul 13, 2017 -

Duval Ford responded

We are honored. Thank you!

July 10, 2017

My new car My experience at Duvall Ford was awesome. I got just what I wanted. I would recommend Rennard Weaver to all my friends. He was very professional and More

by Vbarbour
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terrance Lundy, Chris Hayes, Renard Weaver
Jul 13, 2017 -

Duval Ford responded

We thank you for the recommendation! Welcome to the Duval family.

July 08, 2017

Amazing Over the top service! Everything was easy and smooth. Lavoris and will went out of their way to help us with anything we needed. Great experience More

by Hayley123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lavoris mobley, Chris Hayes, Will Law
Jul 13, 2017 -

Duval Ford responded

We are so glad to hear it. Thank you!

July 07, 2017

From Online Fantasy to Real Life Love Salesman Eric Peloquin and Sales manager Dan Espie were amazing!. Both had friendly & professional mannerisms made me to feel at ease from searching More

by Daphne
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Peloquin; Dan Espie
Jul 13, 2017 -

Duval Ford responded

That's what we like to hear. We thank very much. It was a pleasure working with you.

July 06, 2017

Great service I like the New dealership... You need to address your customer wait time issue for service (backed up lines for service, I was ready to go to another More

by Papaguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2017 -

Duval Ford responded

Thank you for this feedback. We will definitely take it into consideration. We look forward to seeing you again.

July 06, 2017

Richard First and foremost, Richard Jordon is top notch. He professional, quick to react and your needs makes you feel like a long lost friend. Keith Bledso More

by CWBlanton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Bledsoe, Richard Jordan
Jul 13, 2017 -

Duval Ford responded

Great feedback. We thank you so much! We look forward to serving you and your mother again.

July 05, 2017

My purchasing experience Malcolm Daigle & Tony Burned were both very professional during my entire shopping process. This was my first Ford purchase and I know that it will no More

by Go Irish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Burnsed, Malcolm Daigle, Chris Hayes
Jul 13, 2017 -

Duval Ford responded

We appreciate it and look forward to serving you again.

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