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Duval Ford - Service Center

Jacksonville, FL

5.0
556 Reviews

556 Reviews of Duval Ford - Service Center

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July 15, 2018

Warranty repair The dealership I purchased my truck from basically made me a low priority even though I drive an expensive F250. After becoming extremely unhappy, I More

by Navret
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Gardner
Jul 31, 2018 -

Duval Ford responded

We are glad that we earned you trust. Thank you so much and welcome to BIG#1.

July 12, 2018

Ford Fusion Recall. Let me start off by saying Eric Rakers is one of a kind. He made the experience very professional and memorable. Thank you! A+ LJ More

by Ford123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Rakers
Jul 31, 2018 -

Duval Ford responded

We are glad to hear it. Thank you.

July 11, 2018

QuickLane Casey was great in assisting me with getting an oil change for my vehicle. I was greeted quickly and was able to leave soon after with my vehicle fini More

by Joe
Customer Service
Recommend Dealer
Yes
Employees Worked With
Casey Hoffman
Jul 31, 2018 -

Duval Ford responded

Thank you!

July 07, 2018

Great service. John Rhode is always a very professional and informative service writer. He makes my trips to the service dept. very enjoyable. Never have to anticipa More

by Jeff18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2018 -

Duval Ford responded

We thank you and look forward to seeing you on your next visit.

June 27, 2018

45000 mile service Facility is clean, service outstanding.was a bit pricey but I have f250 diesel.Michael Foresto was the advisor and did an excellent job.would recommen More

by Powerstroker
Customer Service
Recommend Dealer
Yes
Employees Worked With
Michael foresto
Jul 05, 2018 -

Duval Ford responded

Thank you!

June 09, 2018

Great job as usual. Quick easy service and had a little issue with a battery that was taken care of the first time. Great job again by the Duval ford team. More

by GMC rocks!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave was my service tech. Not sure of last name. , Rafael Delgado
Jul 05, 2018 -

Duval Ford responded

Thank you so much.

June 06, 2018

Recall Repairs Service at Duval Ford is Always a Great, Ask for Stephen Selby, He is attentive and always makes me feel like U'm the Only customer, That's Servic More

by corwyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
stephen selby
Jul 05, 2018 -

Duval Ford responded

We are honored to hear this. Thank you so much.

June 03, 2018

Duval My vehicle needed to be serviced and a tire rotation along with having the brakes checked. Everyone was professional and effective. I would recomme More

by Victor H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renee Collins, Eric R
Jul 05, 2018 -

Duval Ford responded

Thanks for the recommendation!

June 01, 2018

Service spray in bed liner Excellent service, taken in at the appointment time and took only 10 mins longer than what was estimated for me. Product looks great. Thank you to Su More

by Gswim
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2018 -

Duval Ford responded

We appreciate it very much.

May 31, 2018

Best service dept in town. Eric Rakers was our service advisor, and im just saying every time we bring the car in for whatever reason we are not dissapointed. Good job guys! More

by Jfftrry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Rakers
Jul 05, 2018 -

Duval Ford responded

Thanks!

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