Duval Ford - Service Center

First off you have this form online to schedule an appt. and to explain why you need service. I fill all this out thinking this would be great if they actually use the form... they didn't. I get to the deal and to explain why you need service. I fill all this out thinking this would be great if they actually use the form... they didn't. I get to the dealership and they have no idea why I am there. I have to give all of my information all over again. I leave my truck there for several hours to have them find out what is wrong with my four wheel drive. They call me and give me an estimate of $3500 to fix my truck. I was flabbergasted beyond belief... I said pack it up I am taking it home. I found a mechanic on lane Ave that specializes in four wheel drive repairs. Cost to fix my truck $650. Dude stay away from this dealer unless you are ready to put a.nice down payment on a new f250 king ranch for the Service manager! More

Every time I bring in my vehicle for servicing, the staff is always very efficient and does everything they can to make your time there pleasant. Keep up the great work!! is always very efficient and does everything they can to make your time there pleasant. Keep up the great work!! More

I scheduled this visit for a busted door handle and added in an oil change. The service I was given was fast and friendly and the employee I dealt with was efficient and knowledgeable about the service I req in an oil change. The service I was given was fast and friendly and the employee I dealt with was efficient and knowledgeable about the service I requested. I was also extremely surprized that the dealership didn't try to hard sell me on other services. They gave a brief recommendation on a service I may in on my next visit and left it at that. I will definitely use them again for my routine service. More

I have delt with Duval Ford for over 15 years. My husband and I have purchased both new and used from the dealership. We have also have used the service department. We just purchased our 3rd car, a 2012 Ford and I have purchased both new and used from the dealership. We have also have used the service department. We just purchased our 3rd car, a 2012 Ford Escape. I am as pleased with this as I was and still am with our 2001 Ford F150. I would recommend my friends to them and I would purchase another car or truck from them. Thanks Susan Crawford I LOVE my new Escape. Sincerely, Mrs. Cherryl Otto More

cliff helped me as much as he could with my recalls on 06-25-2012 I went in to have 2 recall items and all of my recall items was taken care of. thank nyou all very much! 06-25-2012 I went in to have 2 recall items and all of my recall items was taken care of. thank nyou all very much! More

James handled the warrentee service quickly and kept us informed of the process. He did GOOD! So far it appears the transmission is now operating correctly. informed of the process. He did GOOD! So far it appears the transmission is now operating correctly. More

Darlene was awesome! She talked me into buying a new 2013 Mustang GT while I was leaving the service department. I'm so glad that she did. I love my new car. Thanks Darlene!!! You rock! 2013 Mustang GT while I was leaving the service department. I'm so glad that she did. I love my new car. Thanks Darlene!!! You rock! More

Colby is awlays a wonderful help anytime i go to ford for service. The people are amazing the service is great and the prices are the best in town. I wont take my truck any where else for service and that sa service. The people are amazing the service is great and the prices are the best in town. I wont take my truck any where else for service and that says a lot!!!! More

Have had my 2011 F450 serviced on a regular basis. James Netherland always makes the visit fast, friendly and imformative as to my vehicle's needs. Brian Gray is an excellant service tech on my diesel truck Netherland always makes the visit fast, friendly and imformative as to my vehicle's needs. Brian Gray is an excellant service tech on my diesel truck. Always done right "the first time" Nothing but 5's for Duval Ford service team. Kim Roberts More

Everyone was very friendly and kept us informed as to what was done. The service department always does a great job and is very quick and efficient. what was done. The service department always does a great job and is very quick and efficient. More