ELCO Chevrolet Cadillac Inc

nightmare! I came in to purchase a vehicle I saw online. It was a used 2015 Silverado. I had an appointment with Rob Kern. He was running behind so another sa I came in to purchase a vehicle I saw online. It was a used 2015 Silverado. I had an appointment with Rob Kern. He was running behind so another salesman, Jason Holley helped me. Jason showed me the truck really fast. I took it for a drive and everything seemed great. I told Jason that I wanted $29,000 for my current vehicle in order for the deal to be feasible for me. The new truck would be $38,800. When I went in to meet with the finance person Jim Sells is when it turned into a nightmare. I told Jim several times that I needed $29,000 for my vehicle on a trade in. Jim told me not to worry that I would get it. I told him I was leaving for Florida the next day and wanted to make sure the paperwork was correct. Jim told me to just sign the documents and we will get it "squared away" when I got back from Florida. So I signed the papers reluctantly with the understanding that the numbers would be to my approval when I returned from Florida. Jason went over the truck with me while it was dark outside. He was very quick and did not even explain how the Navigation worked. The following day I left for Florida and drove a rental car. I left my truck at my house, parked inside the garage. While I was gone my son looked at my truck and noticed some body damage under the cab on the passenger side of the vehicle. He told me that there was a big dent and a scratch approximately 10 inches long. I had my son take it to the local body shop to get an estimate. Upon returning from Florida I received the estimate from the local body shop and it came to approximately $4500. There was also hail damage on the cab that could not be repaired. The following week I took the truck back to Elco to seek compensation for the damage. Jason came back after conferring with the manager John Durham and said that John asked how does he know that I did not cause the damage. I was very upset. The truck was only driven from the dealership to my garage. There were signs of rust where the dent is. I told John repeatedly that if he would just give me my truck back I would be on my way. John refused repeatedly and rejected my request to have Elco fix the vehicle. That night I was looking through the truck and found In the glove box I an old service ticket with the previous owner of the vehicle name on it. I contacted him and he confirmed that the damage was on the truck was there when he traded it in. During this time I began to review my paperwork and realized Jim put a warranty in my deal and did not tell me. He quoted me payments with the warranty included. I assumed the payment was with the taxes included. I live in Illinois where you have to collect taxes in every new car purchase. I soon realized that Jim never collected sales taxes upon delivery. I then returned to the dealership with my attorney present. This time I spoke with Cort Howard and he told me that the owner Mark Hadfield would just "unwind" the transaction and I could buy a new truck using my original truck as the trade in. The only issue was at this point was the rebates were $3000 less that the previous month. If they would have let me out of the deal when I originally asked to I would have had the full rebates which would have totaled $6000. I went home that day to think about it and when I returned two days later, I returned, without my attorney. This time Cort said that Mark is not going to let me out of my previous deal and we will just use the truck I currently have with the body damage as a trade in. Well 5 weeks prior I paid $38,800 for the truck. Cort said he would give me $34,000 for it. What a rip off. I am at a loss. Now I have had to come up with $4000 out of my pocket for taxes, and ended up owing $49,000 for a truck I paid $38,800 for. How the heck does that happen? After repeated phone calls to Mark Hadfield I have yet to receive a return phone call. Ken Myers Collinsville, IL More

Great Sales Experience Lamarr was such a pleasure to work with. From the beginning he made me feel comfortable. Any questions that I had he always had an answer to. Would Lamarr was such a pleasure to work with. From the beginning he made me feel comfortable. Any questions that I had he always had an answer to. Would even follow up with a text or phone call to see if I had any other questions or concerns. Was easy to talk to and get along with. I didn't feel any pressure at all. I would definitely recommend this dealership and Lamarr to anyone. More

Straightforward, Friendly Car Buying Experience We bought a gorgeous 2015 BMW from Jason and couldn't have had a better experience with him from beginning to end. You can immediately tell that he is We bought a gorgeous 2015 BMW from Jason and couldn't have had a better experience with him from beginning to end. You can immediately tell that he is excellent at his job - with just the right personable touch and tactfulness to know when we needed time to discuss things on our own. Once he sensed our interest he immediately came back to us with the best possible offer - one that we honestly couldn't pass up. He did not pressure us, and we never felt like anything was being left off the table. His customer service style is laid-back and professional. Jason let us take all the time we needed to make our decision, even running the car through the wash and pulling it into the service garage so we could fully inspect it under bright lights. Our brother and sister-in-law purchased an SUV from him several months ago and had a similarly positive experience. We highly recommend going to him for the best car buying experience! More

Jim mccormack My salesperson was Jim mccormack and he was fantastic. Jim has many awards in his office but now I know why. This experience was absolutely great. My salesperson was Jim mccormack and he was fantastic. Jim has many awards in his office but now I know why. This experience was absolutely great. Thanks so much. More

Reason people fear the new car buying experience.. Test drove a 2015 Silverado followed by the typical "what can we do to get you in this vehicle tonight" high pressure sales pitch where they ask you s Test drove a 2015 Silverado followed by the typical "what can we do to get you in this vehicle tonight" high pressure sales pitch where they ask you seven different ways to Sunday what they can do to get your business this evening no matter how much you insist they can't. Their initial offer on my trade in was very low, as expected; but they also said part of the value was in a rebate offered by Chevy which was a bit disingenuous and not true at all as confirmed by the two other dealerships I visited afterwards. Luckily, like any good consumer, I visited multiple dealerships and after the second dealership I visited (Lou Fusz), Elco doubled their offer to comp the second dealership. When the third dealership came in even higher (almost 3x Elco's inital offer) they said they they were at their max which I can understand. No complaints on their customer service and the salesman was prompt in all follow-up inquiries. Overall I would say do your homework and shop around, because if you are looking for the best deal out there, they most likely aren't it; if your more focused on customer service and willing to pay a bit more, I would say check them out. Again, I would also emphasize, check out a few other dealerships in the area as customer service is very difficult to differentiate on in this market with so many dealerships in the area I literally went from one dealership to the other in the matter of 15 minutes. One final piece of advise, is do a bit of homework before hand and understand what the incentives are in case they try and pull a fast one like mine did, and based on others feedback seems to be a rampant occurrence at this dealership. Finally, never take a dealership's first offer, real negotiation doesn't even start until you walk out that door and the more information you are armed with the better price you will be able to negotiate down to. More

Awesome Experience Awesome dealership, awesome salesman, no hassle, upfront and honest. I love it and recommend if you are looking for a vehicle to go and see Jason and Awesome dealership, awesome salesman, no hassle, upfront and honest. I love it and recommend if you are looking for a vehicle to go and see Jason and tell him Angelia Gower sent you. Tell them you would like Brian as your finance guy. More

My first car I found the 2013 Ford Focus online and got in contact with Jason. I could tell he really did want what was best for me. Jason and Bryan both made sure I found the 2013 Ford Focus online and got in contact with Jason. I could tell he really did want what was best for me. Jason and Bryan both made sure I got the lowest rate possible and I am very appreciative for all they did for me. I would definitely recommend them. More

Purchase of a used car We purchased a used car, Jason was our salesman. He was very pleasant to deal with and very knowledgeable. He was upfront about the pricing and no g We purchased a used car, Jason was our salesman. He was very pleasant to deal with and very knowledgeable. He was upfront about the pricing and no going back and forth. This is the first time my wife and I have purchased a car and not 2nd guessing ourselves, if we got a good deal or not. What impressed me the most, is that this deal went through without the actual trade in on the lot. I actually called him, asked if I could by the car back for what the trade in was for. He said yes. So that meant I owed them a check. He didn't make me drive down there and give them the check, said just place in the mail and we're good. Now that's trust. He also spent time with my wife in making sure she knew all the controls for the vehicle. The car is great and my wife loves it. We told friends about our experience and will recommend they contact Elco & Jason if their in the market. Thank you for a fantastic buying experience. Doug Kirkpatrick More

Painless buying experience I'm very satisfied with my experience. Chris was extremely straightforward and made the experience painless. I would definitely recommend Chris to any I'm very satisfied with my experience. Chris was extremely straightforward and made the experience painless. I would definitely recommend Chris to anyone looking to purchase a used car. More

Completely hassle-free! I was just browsing the Internet on a weekend. I saw a car I really liked, got on the online chat. Chris responded right away and after a few messages I was just browsing the Internet on a weekend. I saw a car I really liked, got on the online chat. Chris responded right away and after a few messages, asked me if I wanted to try the car for the weekend. No going back from there:) I absolutely love it and Chris made is such an easy, enjoyable and exciting experience. Also, I can't say enough good things about Bryan. He is extremely fast, efficient and responsive, very knowledgeable about vehicle financing and worked very hard to get me the best rate possible in a challenging situation. These two are outstanding - so professional and easy to work with, just an absolute pleasure! More