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ELCO Chevrolet Cadillac Inc
Ballwin, MO
2,852 Reviews
Here at ELCO, we thrive on complete satisfaction. Our dealership is an award recipient of the Better Business Bureau's World-Class Customer Satisfaction Award! Come visit us at ELCO Chevrolet Cadillac in Ballwin, Missouri. We look forward to earning your business with any new, pre-owned, or fleet vehicle. "Have a great day!" Find a new Cadillac or Chevy cheaper at another dealer? Ask about our Price Match Guarantee...we will never lose a deal because of price!
"Buy with Confidence at ELCO! Ask about our Price Match Guarantee!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:30 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:30 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 5:00 PM
Tuesday 6:30 AM - 5:00 PM
Wednesday 6:30 AM - 5:00 PM
Thursday 6:30 AM - 5:00 PM
Friday 6:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,852 reviews
April 13, 2025
Dear Lauren Hadfield, I am writing to formally express my dissatisfaction with the service I received during my recent interactions. As a customer who lives four hours away, I had high expectations for th my dissatisfaction with the service I received during my recent interactions. As a customer who lives four hours away, I had high expectations for the level of service and professionalism that your dealership is known for. Unfortunately, my experience has left me feeling frustrated and disheartened. During communications, I was troubled by the way I was addressed by your staff, which felt dismissive and unprofessional. Additionally, there was a significant lack of follow-up regarding my inquiries, which has only compounded my disappointment. The overall lack of interest shown in my concerns has all but turned me off to the brand, which is disheartening given my previous positive experiences. I believe that customer satisfaction is crucial for maintaining a loyal customer base, and I urge you to take my concerns seriously. I expect a results-driven response that addresses these issues and outlines the steps you will take to improve customer interactions moving forward. Given the nature of my experience, I kindly request that this matter be handled in an expedited manner. Thank you for your attention to this important issue. I look forward to your prompt response and a resolution that reflects the commitment to customer satisfaction that ELCO Chevrolet Cadillac should embody. More
by momstablet2015
Employees Worked With
April 11, 2025
Very accommodating. Good service customer representative. Very easy to get needed information we needed and pleasant atmosphere Good service customer representative. Very easy to get needed information we needed and pleasant atmosphere More
by James7061
Employees Worked With
Chandler hunt
April 11, 2025
Everyone is friendly and helpful. I never have to worry about the work that is being done, like at other places. I I have never had a bad experience here. I never have to worry about the work that is being done, like at other places. I I have never had a bad experience here. More
by Tom
Employees Worked With
PAT in the service dept. Absolutely wonderful.
April 11, 2025
Elco has great customer service employees, the work done on my corvette was done quickly and correctly. They care about you as a customer. Wonderful dealership on my corvette was done quickly and correctly. They care about you as a customer. Wonderful dealership More
by bmitchell324
Employees Worked With
Eric customer service, Bill Corvette Tech
April 10, 2025
Elco Did not greet us for at least five minutes after pulling our car in the garage and waiting for a service advisor. No one acknowledged that we were even there. pulling our car in the garage and waiting for a service advisor. No one acknowledged that we were even there. More
by Mjv
Employees Worked With
Chandler
April 09, 2025
They diagnosed and fixed a problem with my Corvette that another dealer didn't want to tackle. Everyone was very courteous and friendly. another dealer didn't want to tackle. Everyone was very courteous and friendly. More
by mmmuhs54
Employees Worked With
Bill the technician, Eric the service advisor
April 09, 2025
I had an outstanding experience, very knowledgeable, no pressure. Would highly recommend this dealership and Rick as your salesman. pressure. Would highly recommend this dealership and Rick as your salesman. More
by Rob R.
Employees Worked With
