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ELCO Chevrolet Cadillac Inc

Ballwin, MO

4.9
2,839 Reviews
Here at ELCO, we thrive on complete satisfaction. Our dealership is an award recipient of the Better Business Bureau's World-Class Customer Satisfaction Award! Come visit us at ELCO Chevrolet Cadillac in Ballwin, Missouri. We look forward to earning your business with any new, pre-owned, or fleet vehicle. "Have a great day!" Find a new Cadillac or Chevy cheaper at another dealer? Ask about our Price Match Guarantee...we will never lose a deal because of price! "Buy with Confidence at ELCO! Ask about our Price Match Guarantee!"
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15110 Manchester Rd

Ballwin, MO

63011

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Showing 2,839 reviews

March 23, 2023

Rick was pleasant, professional and knowledgeable. I would highly recommend him and the entire Elco sales team. More

by jrw71
Recommend Dealer
Yes
Employees Worked With
Eric DeBruin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Weinstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2023

DO NOT BRING your vehicle to Elco for service. The sales experience was amazing, but their service department is awful. The service advisors are more interested in their phones and flirting with e More

by JPJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick Weinstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2023 -

ELCO Chevrolet Cadillac Inc responded

Thank you for your feedback. We pride ourselves on providing an excellent experience in sales and service. If you are able, our service manager Kyle Foppe would be happy to discuss your concerns at your earliest convenience. We can be reached at 636-227-5333. Thank you

Mar 23, 2023 -

ELCO Chevrolet Cadillac Inc responded

Thank you for your feedback. We pride ourselves on providing an excellent experience in sales and service. If you are able, our service manager Kyle Foppe would be happy to discuss your concerns at your earliest convenience. We can be reached at 636-227-5333. Thank you

Mar 24, 2023 -

JPJ responded

Your service manager, Kyle, has been given multiple opportunities to discuss my concerns and has shown to not really be interested. Any other ideas on who I should speak with?

Mar 24, 2023 -

JPJ responded

While the situation still has not been resolved and ELCO's service department is still subpar, I do have to praise our salesman Tim. He worked tirelessly to make sure he got us an appointment for Monday. Even though it has been over a year since the sale and this should not be his issue, Tim is taking the lead in trying to get this resolved - he has called me 4 times today alone. Now that is great customer service!!!! If only he was running the Service Dept. To be continued....

March 21, 2023

Rick is great to deal with. Highly recommend. We have currently bought three vehicles from Elco with Rick being the salesman on all. More

by justinwhittaker2010
Recommend Dealer
Yes
Employees Worked With
Rick Weinstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2023

Jim is an honest salesman and I will purchase another vehicle from him when I’m in the market again More

by Faasenb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim- Jimmy mack McCormack
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 20, 2023

Elco Chevrolet is top notch and would never go anywhere else For service or for buying a car More

by Kklein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Gerecke
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 19, 2023

Very smooth transaction. Jimmy Mac was professional, courteous, and knowledgeable. He took the time to answer all our questions. We have bought vehicles from him in the pa More

by BIGHKYFAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brad Grellner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim- Jimmy mack McCormack
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2023

Rick was very helpful and was very knowledgeable about the cars. He was very patient and it was a great no pressure experience. One of my easiest car purchase experiences ever! More

by kimballinphx
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Weinstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

ELCO Chevrolet Cadillac Inc responded

We're glad to hear you found Rick was so knowledgeable and helpful! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 17, 2023

Jimmy made my car buying experience a smooth as possible! The finance team was stern but did their job too. More

by shannon.m.keating
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Taylor
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jim- Jimmy mack McCormack
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

ELCO Chevrolet Cadillac Inc responded

shannon, your satisfaction is important to us, so we want to sincerely thank you for choosing Elco Chevrolet and we hope to see you again soon!

March 16, 2023

This was our first purchase of a Cadillac and it was a very pleasant and enjoyable experience. Jim and Brad were great More

by rlm63005
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Grellner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim- Jimmy mack McCormack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

ELCO Chevrolet Cadillac Inc responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Elco Chevrolet and we hope to see you again soon!

March 15, 2023

Very polite and helpful people! They worked hard to get me in the car I came to look at. Thanks so much Rick and Sveta! More

by angelacollins90
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Weinstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sveta Gwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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