Earnhardt Chrysler Jeep Dodge Ram - Service Center

My truck has been to this shop 4 times for the same concern. My truck spent almost 4 months straight there. ***THEY DON’T EVEN KNOW WHATS WRONG.*** MISDIAG AND SHOTGUNNING PARTS AT MY EXPENSE. After 30 concern. My truck spent almost 4 months straight there. ***THEY DON’T EVEN KNOW WHATS WRONG.*** MISDIAG AND SHOTGUNNING PARTS AT MY EXPENSE. After 30-45 minutes of driving, it will begin to misfire. It’ll misfire randomly but has hard misfires when accelerating from a dead stop. My first two visits were with Marlon. First visit he said it was just a battery was causing a long crank and everything was fine. This means they didn’t test drive it long enough. On pickup, Marlon said, “ Well you have fluids due and maybe it’s your spark plugs. They are due at 30k.” So I apply for the credit card. I come back to have everything done. This time it pops a check engine light for a fuel pressure regulator high deviation code. They do all the work. Marlon says I need a brake flush and I agree. Later on he says they can’t do a transmission service but I need a power steering service in the same text thread. I lost my mind and called him out. It’s electric power steering. He thought he could get one more flush out of a sucker. Went to go pick up and speak to a manager. They were busy. I noticed on my invoice that they changed my email so that I do not get a survey in my email. Surveys effect everyone’s pay so make sure your email is correct before they invoice your repair. I picked up the vehicle and it stalled right away and brought it back. Third visit was with Doug. I spoke with Luke the director. He said, “You have to understand why we changed your email to protect our reputation because you know the ins and outs of the business. If you can remove that we will do everything we can to help you.” I did. They said the fuel pump was bad. I got furious. If the fuel pump is losing pressure it will cause a fuel pressure regulator high deviation code because the measured pressure is different from what it should be. I bring this up and no empathy or explanation. When I go to pick it up, they say oh your supercharger is bad it’s whining. I asked for old parts and price on core. No information or parts on arrival. AT THIS POINT I DON’T TRUST THEM. I pick up and get billed for 1 month of rental while they did the fuel pump and they pick up the rental for the supercharger because it’s under manufacture warranty. Turns out my ext warranty paid them for 5 days of rental but never reflected on my bill. I pick up and my first long drive stalled again. I DROP IT OFF THE FOLLOWING MONDAY AND THEY PULL A FUEL PUMP CONTROL MODULE FAULT CODE. You are telling me it wasn’t the fuel pump. OMFG. This time they have me set up the rental. I call Ram Customer Care. They say they will cover the rental but after 18days I check to see if the rental reservation was changed to Earnhardt’s account. Enterprise said no. I ask my service advisor and he says they won’t do it until they find out if the repair is covered by warranty. He also asked for another 1000$ in diagnostic time to try to find the issue. I said stop service and I’m getting a lawyer. I spoke to Luke. I said 4 months is ridiculous. Misdiagnosis over and over yet you want me to pay more money and pay more in rental. IF YOU TRY CALLING FOR A MANAGER GOOD LUCK. I HAVE A 100K TRUCK THAT CANT GO ON LONG DRIVES. I’ve forwarded all correspondence and story to news station tip lines and my attorney. I’ve left a message for the Dealership GM. More

With brian as my service advisor it just don't get any better than this better than this More

Great service department that gets the job done quickly and kept me informed every step of the way. and kept me informed every step of the way. More

This dealership, didn't disclose the fact that a jeep we bought had major engine work done. The heads had been replaced with under size heads from a challenger. I had to have the engine replaced. Now I was bought had major engine work done. The heads had been replaced with under size heads from a challenger. I had to have the engine replaced. Now I was given an appointment for 9 am to check why the airbag light came on. I waited 3 weeks for the appointment, I brought the jeep in and was told it would be 3 to 4 days before they could even look at it. This is are only vehicle. This dealership is a joke, be careful of their dealership More

Great service! Got me in and out in less than an hour, for an oil change and a wheel rotation. Tammy texted me, as soon as I got there, and told me when the truck Got me in and out in less than an hour, for an oil change and a wheel rotation. Tammy texted me, as soon as I got there, and told me when the truck would be ready, and after my visit to the cashier, I was on my way. Now, I find out I can make service appointments on my own schedule, and I’m a happy camper. Kudos to the dealership and Tammy! More

Great Service, professional and Friendly employees! Plenty of space in waiting lobby with complimentary coffee is a plus. Plenty of space in waiting lobby with complimentary coffee is a plus. More

Every experience I have had with this dealership is above and beyond my expectations! They graciously allowed me to bring the vehicle that I decided was too small for our needs back after two days and bent and beyond my expectations! They graciously allowed me to bring the vehicle that I decided was too small for our needs back after two days and bent over backwards to get me in my Wagoneer that I love. Yesterday we received our free service work plus recall work and they permitted us to drive a brand new Jeep for our convenience. The work was done within the day and we were back in our Wagoneer. Unfortunately I left my wallet (with everything) in the courtesy car. I was a wreck but I was met with smiling faces and very courteous people to help put me at ease and locate my wallet!! HIGHLY RECOMMEND THIS DEALERSHIP!! God bless you ALL! 🙏 Thank You Thank You Thank You !!! 😃 More

I wrote a review in regards to this dealership that was glowing in regards to the sales staff, however the treatment I received at the service department is horrible I brought my Jeep in for a wobble whil glowing in regards to the sales staff, however the treatment I received at the service department is horrible I brought my Jeep in for a wobble while I was driving, turns out the tires that were on my jeep were for 4 wheeling, not city highway driving. Ok great! I bought and paid for 4 new tires that were more appropriate for the area. I bought an extended warranty program from them, thinking I would get excellent service there. I asked if they could do the deep clean on the vehicle, and they said yes.I also needed a blinker light fixed. I waited a week for everything to be done and the night before Thanksgiving I went to pick it up. When I went to get in the vehicle a huge straight up and down crack was there. I asked Keira about it, as it wasn't there when I dropped it off. She said "We take pictures" Ok- so that still wasn't there when I dropped it off. She said it likely happened in the cleaning due to the super hot water, and it likely had a chip in the windshield (which by the way was just replaced and paid for 4 months earlier from them) No warning at the time that it could happen and if I still wished to have it cleaned. So free service to ensure you would have to buy another windshield. She informed me that she ordered the part, and it would be in after a few weeks. She did called once to let me know it wasn't in yet. I asked about the windshield issue (again same response). At the end of December I wrote a review of the service that Earnhardt sent me to fill out. I did say I was upset about the situation. I got a threatening phone call from Kiera that I needed to call her back right away due to my review. Since I was feeling threatened- I didn't call her back. The very next day my check engine light came on. I found it scary that they would put a check engine light on due to a review. I took it to an autozone and they informed me it was saying there was some buildup in the engine and I bought a product to clean out the gunk. To my surprise the light went off the very next day after I bought that product, which I never put in. Coincident? Doubt it. I had my husband reach out to her supervisor to try to get the issue resolved, and Luke Morris did call him back once, but my husband was unable to answer the phone due to being at work. I called Luke and he informed me again "they had pictures of the vehicle" he also said that the check engine light wasn't something they can just turn on (don't believe him- he is rude and proved to be a liar in other things. I asked him to check the pictures and he informed me he would and it would be a week or so before he would have them. Now it is Mid February and he never called me or emailed me in regards to the picture. I knew there was nothing because the windshield was new. I reached out to Victoria Smith and she was kind and wanted to solve the issue before I would write this review. That is when Luke did email me the pic of the windshield. Nothing in that picture proved that I had any problems with the windshield. He then said that they had the light fixture in, that there was also a recall on the vehicle (never received any notification of a recall) and they would fix it all only if I prepaid!Insulting me after I had already paid over $3,000 for the tires and windshield. Again they could have warned me about the possibility of a windshield crack due to the scorching hot water that is used for my free (lucky me) cleaning. Victoria said that she could do nothing further, but would reach out to the GM to see if he would do anything. Again nothing. I promised i would write a review about the horrific service I received- so here it is. DO NOT BUY A CAR FROM THEM! They have no intention of honoring all their service guarantees, rude and condescending. More

Brian was amazing and took good care of my vehicle. Kept me updated with the problems. My vehicle came back to me working perfectly after it was fixed. I will definitely be back to see Brian for my veh Kept me updated with the problems. My vehicle came back to me working perfectly after it was fixed. I will definitely be back to see Brian for my vehicle More

Every time I bring my wrangler here I see nothing but smiling faces and very courteous people. smiling faces and very courteous people. More