Earnhardt Hyundai North Scottsdale - Service Center

Stopped in to the service bay because all four of my tires were suddenly low.. service advisor said he would add air right away. This was great service and a service attitude that showed through by my tires were suddenly low.. service advisor said he would add air right away. This was great service and a service attitude that showed through by my service advisor. While there, I asked about an oil change… yes, they could do that too. Out the door in about an hour. Great! More

I purchased a new 2023 Palisade just 3 weeks a go because of error message I needed to make appointment I was told first appointment available is 5 weeks from today 11/29/2022 and takes about 10 day to diagn of error message I needed to make appointment I was told first appointment available is 5 weeks from today 11/29/2022 and takes about 10 day to diagnose what is the issue. I don't get a loaner car and they keep my SUV for about 2 weeks. this is the worst customer service in the car industry. More

I have been using Norm for years and I always get served promptly and with professionalism. He always keeps me informed. He is my go to guy. promptly and with professionalism. He always keeps me informed. He is my go to guy. More

Dealer Service not Good. Bought 2020 Genesis GV80 From Earnhardt North Scottsdale new in 2020. They do not honor the representation that they will provide a car for regular Bought 2020 Genesis GV80 From Earnhardt North Scottsdale new in 2020. They do not honor the representation that they will provide a car for regular service. This is the second time it happened when i scheduled regular service well in advance. The first time was during covid so i will cut them some slack. But it just happened again. I scheduled normal service online 3 weeks in advance. I arrived and --- no loaner. No rentals available either. They said oh, you should have separately scheduled a car. Thanks for telling me when i arrived at the dealer for the appointment. One star for the service and less than one for telling me it is my problem. More

I purchased a Genesis GV80 at Earnhardt. Chris was fantastic! I just took it in for its first service. The 3-hour drive from Sierra Vista was well worth the trip!!! Chris was fantastic! I just took it in for its first service. The 3-hour drive from Sierra Vista was well worth the trip!!! More

I’ve been in for maintenance about 6 times. Last couple of times with Norm who is a straight shooter. Previously, at 15,000 miles another rep said I needed a slew of work, I said no thanks. Tha Last couple of times with Norm who is a straight shooter. Previously, at 15,000 miles another rep said I needed a slew of work, I said no thanks. That work wasn’t mentioned at 20,000 or 25k - a bit suspicious. Anyway, I’m happy now. One complaint however, every oil change they put a little air in the tires (thanks!). But more times than not they leave off a valve stem cap. Where do they go? Like socks in the dryer? More

What can I say but thanks for making service ez. Great service by Christopher Dixon as he is my main contact for cons. service for service. Great service by Christopher Dixon as he is my main contact for cons. service for service. More

I’m not sure how this dealership has good reviews. I’ve been going here for 4 years on and off with 2 cars. Some average experiences, most unacceptable. They are difficult to reach by phone. Appointme I’ve been going here for 4 years on and off with 2 cars. Some average experiences, most unacceptable. They are difficult to reach by phone. Appointments take long. They did a poor job diagnosing a clicking sound. One time their major service estimate was way off, and I didn’t find out until after the work was done. One time on a leased car that needed a new pump- well it took them 2 weeks! The worst thing was they denied to give us a rental until we got our contract and told them it is required. Ricardo is the worst person we have had, then Norm, then Kelly. They routinely keep cars overnight for things that are easily done same day-for instance, to check a sensor I made an early AM appt and they said it may take 2 days. At this point we are going to drive farther to have good, courteous service. So happy to be done with Earnhardt. More

We have been clients of Earnhardt Hyundai since it’s beginning. We purchased our Genesis and have been completely satisfied with the service. Ben Girard is probably the best at his profession we have ex beginning. We purchased our Genesis and have been completely satisfied with the service. Ben Girard is probably the best at his profession we have experienced. A true keeper. More

Kelly Lara is my service manager. She is always helpful, knowledgeable and responds quickly to my concerns. My 2017 Santa Fe had warranty work done along with a 30,000 mile tune-up on She is always helpful, knowledgeable and responds quickly to my concerns. My 2017 Santa Fe had warranty work done along with a 30,000 mile tune-up on October 10th. Car runs beautifully, as if it were brand new. It was clean and freshly washed when I drove it home. Very happy with Kelly and Earnhardt. More